Royal Buick GMC
Customer Reviews of Royal Buick GMC
Left us high and dry with a defective vehicle
byon 08/19/2022
purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. we brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. the dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. they also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. They literally currently have my exact vehicle color and miles and yet still expect me to pay more money per month.
Top Notch
byon 04/05/2023
I’m always treated fairly and problems are always fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Left us high and dry with a defective vehicle
byon 08/19/2022
purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. we brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. the dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. they also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. They literally currently have my exact vehicle color and miles and yet still expect me to pay more money per month.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Don't go anywhere else.
byon 06/17/2019
I've done a lot of shopping around at different dealerships, and Royal Buick GMC are by far the best. When I linked them to a comparable vehicle that had a lower base price than theirs, they didn't hesitate to make a very fair adjustment. First thing the next morning they had the car put aside with my name on it and ready for me to test drive. The paperwork was a breeze - no games, just great service. Kevin and Harry were honest and straightforward every step of the way. They are decent, hardworking people. Two days later they followed up with a phone call to make sure everything was to my liking. I will never go to any other dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great dealership
byon 04/13/2017
Great overall! I knew what vehicle I wanted going in, but they did everything they could to get me a fair price on my trade in and give me a great deal on my new Buick! I am so happy and so is my family!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Old Fashion UNCOMMON Sales Experience!!
byon 08/03/2016
KYLE, My salesman was very Profesional, Unusual For A Lad as young as he is. Kept on top of me to make sure I would get the requested vehicle AT THE BEST VALUE. Reminded me of my Veterans discount PLUS other Buick incentives. TOTALLY BLEW ME AWAY, with all the ATTENTION GIVEN. Now Harry, Kyle's, Put the whole package together WITHOUT THE USUAL PRESSURE from a Sales Manager. UTTERLY A SUPERB GENTLEMAN and FOR DESSERT THEIR FINANCE PERSON COMPLETING A WONDERFUL EXPERIENCE!! THANK YOU AGAIN TO ALL THREE!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Service
byon 06/26/2016
This was my second visit. The service from the appointment, checking in, and service performed was exceptional and has no equal that I know of. Having had other makes of vehicles, I can definitely say there is none that even comes close to the outstanding experience I have had thus far.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrain to go!
byon 02/10/2016
Called Andy Wilson for an appointment to service oil/filter and tire rotation. I was in and out in a short time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and Service
byon 02/09/2016
The staff is honest, courteous, and friendly. Service was completed in a timely fashion and the cost was very reasonable. I only wish that I lived closer to this dealership as it is a good 40 minutes from where I live.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Royal GMC
byon 12/14/2015
I dropped my vehicle off for a simple oil change. The technician dropped a light on the hood of the vehicle causing damage to the hood. The service department immediately advised me of the damage. If they did not tell me, I would have probably never noticed the damage till later and assumed that it was damaged during normal driving. I thanked the service department for being honest about the incident. They handled the matter in a very professional manner. I applaud the service department for doing the right thing in this situation. This is the reason why I drive 45 minutes to visit Royal, truly a class act.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
12/2/15 oil change, tire rotation and check up.
byon 12/03/2015
I have been dealing with Royal Buick GMC for over 20 years and have always been pleased with the service and appreciate that fact that they know my name when I am there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Royal Gmc is A+
byon 12/02/2015
My salesman Jason was spot on! He knew my price range and desired type of vehicle. He was honest and it only took one test drive some paperwork and I was off the lot with a new suv. I would use Royal GMC for all of my new vehicle purchases due to my positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Arcadia
byon 12/01/2015
Jason did a great job getting us into the car we wanted. The process was very smooth and quick. I am so glad we found Royal Buick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic
byon 11/06/2015
Quick, fast, fair...even went out of their way to find me a part quickly since it was important i have my car back by the end of the day
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
GMC Sierre 2500HD
byon 11/06/2015
The staff was very professional and listened. They heard what we needed and wanted and worked with us to find the right vehicle. The vehicle, GMC Sierra 2500HD, has exceeded our expectations. Patty Maciag, Rob Downs & Brian Chase were excellent. Thank you very much for the good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Royal Buick encire
byon 10/25/2015
It was terrific, you met my needs and requests. You even delivered my new car too my work. Not only was I impressed but so was everyone I spoke to and told. I will definitely recommend your dealership and of course my new Encore to any one looking for a new car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Pontiac G6 power steering recall
byon 09/23/2015
I brought my 2006 Pontiac G6 in to have 3 recalls done. One was for power steering. We never had an issue with the power steering before the recall. We went to pick up the car and had a power steering message displayed so we went right back in and they said they would look at it. They did not have the part so since we never had an issue with the power steering we used it for 3 days. Unfortunately the power steering intermittently would completely stop working. They charged us $734.00 to fix the problem when we brought it back. I didn't think free recalls were supposed to break the car.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Not Applicable
2 Comments
EXCELLENT!!!
byon 09/16/2015
It was a pleasure dealing with my sales representative Alison and all the other members of the dealership who I came in contact with. It was a seamless process from start to finish. I would absolutely recommend anyone who wishes to purchase a new vehicle to make their first stop at "ROYAL".
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Prompt Service
byon 09/11/2015
I'm having a problem with oil consumption, I called service and they asked me to bring it in. They changed the oil, and now are doing a consumption test. While it was being serviced, they found 2 leaks in the trans and transfer case that we were unaware of. We are scheduling appointment to have them repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Jason Steiger and Lucas and Harry and Mark were all professional
byon 09/02/2015
Everyone, especially Jason was extremely helpful and patient with me. The payment quoted was extactly what was at end of the deal. Jason called and kept me informed at every step of the way from the approval to the delievery of the car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
GMC 1500 Sierra
byon 08/21/2015
The service department was excellent. The area was extremely clean and the staff was very friendly. I would highly recommend this dealership to my family and friends !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience!
byon 08/14/2015
Brian C is an amazing salesman, my experience was very quick and painless due to his knowledge about all your new and used vehicles. I will definitely be giving his card out!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments