Franklin Sussex Hyundai
Customer Reviews of Franklin Sussex Hyundai
Disposition Fee
byon 09/14/2015
Leased a Hyundai 2013 Elantra for 3 years . Before signing I asked about the disposition fee and the salesman Craig Leonard told me that it would not be charged. He forgot to mention that it wouldn't be charged if we leased another car from the dealership. Now 3 years later, he claims that he informed us of the charge. We're not going to pay it after paying 10,500 for a 3 year lease. Be careful what you sign...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2015 Sonata Ltd.
byon 09/08/2015
As prior purchase, transaction proceeded without a hitch, thanks to saleslady Erin Lamb, and supporting staff. please note, two other family members recently purchased a 20215 Santa Fe and 2015 Tuscon.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experiance
byon 08/29/2015
My overall buying experience of my new 2016 Hyandai Elantra was great!! Erin Lamb was a great saleswoman and took care of everything. The finance team was great also!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I loved everything at this dealership,warm helpfull
byon 03/04/2015
I loved everything at this dealership,loved the service just didn't like the car after diving it for a day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Never buy another Hyundai again
byon 08/25/2014
Only 10,000 miles and the threads on the tires are worn, worst tires on car I have ever seen. Worst place to buy a car from. Lie to on upgrades and interest rate, will never buy another Hyundai again.The service on the car for oil change was fine.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Not Applicable
They stand behind what they say
byon 03/19/2014
Erin, thank you so much. With me going in the hospital for open heart surgery, your patience, understanding and e mail feed back was so greatly appreciated. You never gave up - you never pushed. We have spread the word " Go see Erin"
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car Purchasing Experience
byon 02/23/2014
The time had come to purchase another vehicle. My vehicle had ceased to function during the week and it was not worth the price of repair. This is my sixth car purchase and I was dreading the process of dealing with another car dealership. This was the easiest car purchase I have ever made. No pressure at all. Edward F. was our salesperson. From start to finish he was totally professional. I had explained to Edward that I wanted something that my daughter could have within a year to drive to school and to take to college. With that thought I did not want a new vehicle. I was introduced to a 2013 Tucson that was perfect. Our family went for the test drive in the snow and I found it easy to handle in the snow and stylish. I was sold. Edward worked with Randy H. and the team at Franklin Sussex to work out the terms. It did not take forever and I felt it was an honest deal. They even took my car as a trade in, which I did not expect to happen but it did. Franklin Sussex Hyundai is the Best! Very nice. We did feel like family. Great job Edward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Very Reasonable and Professional Staff!
byon 01/16/2014
I went in to Franklin Sussex Hyundai on December 31st of 2013 expecting to test drive an Elantra and go home to celebrate New Year's Eve. Instead, I drove the car, talked price for about 10 minutes with a salesperson named Craig, and signed on the dotted line after being extremely happy with the price we agreed upon. Now that a few weeks have passed, I'm still incredibly happy with the price I paid and the service I've gotten from the dealership. Craig has kept in touch very well and I genuinely hope he makes a ton of money in the coming years selling Hyundais. As far as I can tell, the service personnel are very professional and polite. I've only put ~300 miles on my Elantra, but I did meet everyone before I left and they seemed fine. I'll write a review in the service section after my first few oil changes. All-in-all, I'd recommend Franklin Sussex Hyundai to just about anyone looking for a nice new car. The people are very professional, reasonable, and will treat you with respect as long as you're not looking to leave with a brand new car at half it's value.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2013 Elantra Blue
byon 12/31/2013
My buying xperience was good and my salesman was knowledgable, friendly and NOT too pushy! I left the dealership the night I bought the car feeling pretty good about the deal I got!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Experience
byon 11/28/2013
This is my family's third car from FS Hyundai and we love it. Always feel like family when we are there. Love Love Love this dealership. Bob H. is fantastic to work with and goes the extra mile for his customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2013 Elantra Purchase
byon 09/25/2013
We have been buying new cars for over 40 years, from different dealerships. The Hyundai salesman, Craig L. was probably the best one so far.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Greatest Dealership ever!
byon 08/14/2013
After being told no by pretty much every bank and dealership that exists in the state I went to Franklin Sussex Hyundai to see if they could help. They went so far above and beyond what is necessary to help me I can't even put it into words. Ed was a great and very informative salesman, absolutely no pressure and couldn't have been nicer. Then the financing team worked miracles for me by getting me approved and out the door quickly. Ask for Solomon, he got me approved and I couldn't be happier!! I think anyone who needs a car should make this dealership their first and only choice. Thank you again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
easiest new car purchase ever
byon 08/12/2013
My salesman was Paul who was friendly, courteous, patient and knowledgeable. He took his time with me and answered all my questions. It was a very pleasant experience. The showroom and cars were spotless, any everyone there was more than helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great deal
byon 07/25/2013
Sent request over for pricing through Edmunds. Sales agent (Charlie) got right back to me, email several times about the car we wanted and the price I was willing to pay, which he meet. Meet with Charlie the next day. No pressure no change in price. Extremely happy with the sales. No presure to buy. Highly recommend this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellant experience
byon 07/18/2013
Buying a car has always been rated along with visiting a dentist... but this folks at Franklin Sussex Hyundai made the entire experience very pleasent. They were very knowledgable about the brand pointing out all the benifits and features of the car. There was no high pressure to close me before I walked out the door. I comparison shopped at a few other dealers and found that their proposal was in line with everyone else... but to my surprise they even bettered the orginal quote they provided me. I found everyone at the dealer very helpful... even the day I came back to test drive another sales person took the time to explain the car to me even though she was not the sales person of record. I'm glad I went with Franklin Sussex Hyundai for my new car purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used car purchase
byon 03/17/2013
Found car online and got amazing price quote. Drove over 100 miles one way and wrapped up deal within hours. All financing, registration, etc... taken care of. Drove home with car same day, a Saturday. No pressure. Wish all dealerships were like this one!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 11/30/2012
Never having owned a Hyundai before I was totally impressed with the way the sales force approached me. I had called to see if one of the Sonata Hybrids was in stock to test drive it. I spoke to Charlie who said they did and I said I would be there shortly to drive it. Upon arriving, Charlie was totally apologetic in that he wasn't aware that the car had just been rented out. However, after telling him that I was only in the looking stage and not really ready to buy yet, he asked what I was looking for. Since I had done the research on line and new exactly what I wanted, he said he could get it with no problem. He asked for the keys to my car so they could look it over and price it for trade in. When he came back and asked what I wanted for a trade in, as he wanted to give me what I wanted, he said he had to talk to the manager and came back and agreed with what I asked. This was almost $3000 more then the other dealers I had been to. I bought the car then and there. I did have to wait about 3 weeks for it to come in as it was already on a ship coming in. When the car came in and an appointment was set with Charley to pick it up, he was on time and very friendly. After the papers had been signed, we went out to the care where he spent about a half hour going over the functions of the car and made sure I understood them before I could leave. This is one dealer I always recommend to all my friends when asking where to go buy a car. If you want a dealership that is friendly, courteous and always ready to answer your questions, this is the one to go to.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
