Audi Princeton
Customer Reviews of Audi Princeton
Killed the deal on a CPO
byon 08/16/2020
Went in, made the deal. Took the Q5 off the lot and the A/C failed. Brought it back immediately, they checked it out and said it was a faulty O-Ring. And they ran out of refrigerant. Could deliver the car a few days later. In Summer? O-Ring fail? 2k Mile car that was supposed to have a 300point inspection. Nah. Something smelled fishy. They were nasty to me and said they could sell the car for more. So we let them have it back and killed the deal. Something fishy here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Disappointing sales experience
byon 01/25/2019
As per my recent sales experience at Princeton Audi, I would not recommend this dealership to my friends /family. Really disappointed with the unprofessional and sloppy attitude of the team that delayed my car delivery. How would one feel if he or she is told just 2 hours before the scheduled delivery that it cannot happen because finance/leasing team have not got the information they were looking for from their sales counterpart and now they need more time to process the paper work?? I was less disappointed and more surprised to see this kind of unprofessional attitude from a team representing a brand like Audi. Furthermore, how about the Finance team then gets back to you and explain that how a customer should have initiated all these things at the time of finalizing the deal and not them! Really - if that's the case, why am I even going to a dealership. Why not Audi consider selling their cars through Amazon.com!! Nevertheless, my car delivery did get delay even after lots of follow-ups and now I am not sure if I would be able to erase this experience from my mind.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Previouslly owned purchase
byon 11/28/2018
I originally did nit give this dealership a good reiew. A couple of issues that arose, changed my opinion for the better. A seriousissue was that I was driving an uninsured vehicle. At delivery i was given a temp registration, and temp insurance ID. However I never received a permanent insurance ID. A check of my policy status, showed that the Mustang had neer been added to my policy. I initially blamed the salesperson and dealership. After some investigation it became apparent that someone at the insurance compnay dropped the ball. Yesterday (Tuesday 11/27/2018) I took the vehicle for the mandatory state inspection. The vehicle passed, but had developed a serious coolent leak. I called Lauren Waldrop and explained the situation. She immediatly offerd to have the vehicle fltbedded to the dealership. However I live about 50 + miles from Princeton. I do live only 4 miles from a Ford dealer. Lauren told me to take the vehicle to the Ford dealer, and have the service department contact her once they knew what was leaking. In my opinion, Audi of Princeton redeemed themselves.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Be wary, they lie
byon 11/23/2018
I previously composed a review of thus dealership whiich was not outstanding. Today I found out that I was lied to about my auto insurance coverage. I took delivery of a 2013 Mustang convertible on Novv 3, 2018. At the time of delivery I was given a folder that I was told included: bill of sale, temporary registration and temp insurance ID card. I have been awaiting the permanent insurance cards. Yesterday 11/22/2018, yes on Thanksgiving the regular license plates arrived at my hime via FedEx. However no ID cards. I tiok a look at my auto policy online today, and no Mustang covered. Essentially I have driven the vehicle without insurance. These folks are BAD NEWS!!! Purchase a vehicle somewhere else!!! I gave them 1 star as you are unable to give less.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Previouslly owned purchase
byon 11/05/2018
I took delivery of a 2013 Ford Mustang convertible on November 3m 2018. On the sales order/contract I specifically instrcted the following: the vehicle had to be detailed inside & out, no dealer identification, and a full tank of fuel. Well I got 1 out of 3. The vehicle had a full tank of fuel. As far as the detailing, the outside was gorgeous!! The inside of the vehile was left dirty. The carpets had been vacuumed throughly, the dashboard had not been cleaned and treated with an Armorall of like product, and the dashboard was still dusty. Either thepeople who detail the vehiles at the dealer do not care, r they thought used vehicle or a good job was not reqired. I found that the staff while pleasent to work with was nit terribly responsive. I purchased an extended warranty for the vehicle, and requested three time for the specific coverage. I was not given the specifics until I was sitting with Mr. Gonzalez, the finance person. If I had not demanded an inspection of the vehicle by another dealer, I would have been sold an unsafe vehicle. The vehicle needed: new brake rotors, suspension repairs, steering parts repair, and the convertible top was out of alignment. Audi took told me theyn took the vehicle to a nearby Ford dealer for the repair work. The inspecting dealer took a 2nd look and informed me all the needed repairs had been completed. This dealer is rated a C- by the BBB, I can understand why.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Recent Purchase
byon 11/27/2017
My wife and I recently purchased a used A4 Audi from Audi Princeton. We were very pleased with the professionalism,patience and courtesy of our salesman, Larry Colleton and Audi Princeton's Business Manager, Chelsea Magowan. Because of them we had a"hassle free" and a pleasant buying experience. We would highly recommend this dealership because of there two professionals.
Awesome experience
byon 03/15/2015
Truly a smooth professional and friendly dealership. They go out of their way to assist you and patiently answer all your questions. I was referred to Princeton Audi by a colleague and I will definitely do the same. My sales representative, Tom K, was very knowledgeable and super helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A+ Experience
byon 03/03/2015
I purchased my 2015 Audi A4 from Princeton Audi. My salesperson, Chris Riches made the normally stressful process of purchasing a car as painless as possible. This is the second vehicle that I've purchased from Princeton Audi and I have never had anything other than a positive experience with both the sales and service departments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 Audi S3
byon 12/17/2014
Purchased my 2015 Audi S3 from Juno at Princeton Audi. Excellent customer service. Juno was highly knowledgeable and professional. It was definitely a pleasant experience dealing with him and other staff. I would highly recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great buying experience!
byon 11/20/2014
I walked onto the lot and was greeted by Jonathan Magowan. He showed me around the lot and found me my car. He went above and beyond to assist me in collecting my cars for trade-in. We negotiated a fair purchase price and very competitive financing terms! We turned the deal around in a few short hours!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service!
byon 10/09/2014
Just picked up a 2015 SQ5. I've never had such a thorough orientation to a new car. Luanne spent over two hours walking me through all the technology and features, then took me on a long drive to ensure I was comfortable with the car. great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Dearlership in NJ. Period!
byon 08/21/2014
From trading in my old car to getting my new car, it was a smooth experience at Princeton Audi. Ive got the best deal on both my old car and my new car from here. Everyone from the dealer to the finance team are thorough professionals who have been in business for a long time. I would recommend them to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fair and pleasant
byon 08/16/2014
We were in the market for a preowned vehicle for our son. We came upon the perfect vehicle for him at Princeton Audi. Our experience at Princeton Audi was wonderful, from the greeting to our sales person (LouAnne F) to the financial staff to complete the deal. Very friendly. Clean and attractive showroom. Overall wonderful experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very transparent and easy to deal with
byon 09/02/2013
Asked ahead of time for a copy of the lease, money factor, residual. All provided without drama. Turned up to take a test drive, no pressure, told salesman we needed to focus on the sales price. He went away came back with a 7% discount off MSRP, that was what I was looking for, so was able to close the deal with minimal fuss. The overall process was still quite a bit longer due to insurance, financing and transferring the model from another dealership, but still very pleased.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pinnacle of professionalism.
byon 07/07/2013
It was one of the most enjoyable experience of acquiring a new car. There was no hassle, no gimmicks, no lies nor misunderstandings. I was given the lowest possible price from the beginning. I verified that. The vehicle was located and delivered in the most professional way. I truly experienced the luxury treatment. I strongly recommend Princeton Audi and Audi Sales Professional Mr. Alexander D. for all your Audi buying needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
VERY PLEASED
byon 04/09/2013
Made buying easy. highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Amazing Dealership
byon 12/02/2009
After shopping and shopping for a new car, I kind of fell into Princeton Audi. I met Scott Herbert who was incredibly interested in selling me a car. After some small negotiation, we settled on a very fair deal (for both parties). Scott ended up being the "hands on" GM of the dealership. When I went to pick up the car, he turned me over to the capable Sales Manager, Enrico, who totally went over how to work everyting in the car. He followed that up with an email that night, plus a few days later. A totally wonderful experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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