Paramus Hyundai

by P on 06/29/2022

The car is not in the condition as what the dealer described. The car has the front bumper reprinted and the passager side headlamp is broken and has steam in it; the buyers would not notice the headlamp problem if they go see the car on a sunny day. The driver side window is scratched. The interior of this car is not cleaned up and ready for resale. Also, there is hidden fees about the car that did not described during the time I contcat the dealer. No wonder the pictures they provided is so blurry.

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by smpark65 on 10/08/2021

Had an appointment with Jesse who set me up with Paul Paik. This is my second time dealing with him. Both times, he didn't offer me a seat to have a talk possibly in making a deal. He was just arrogant as the first time who said to take it or leave it, and the second visit was just the same. He said they have $5,000 mark up and won't come down. I heard of his reputation for ripping off his own people, but I didn't believe it until I met him. He didn't even go on a test drive on a first visit with me rather handed me the keys to drive alone. When I visited the Liberty Hyundai, the sales man was courteous enough to prepare the temporary tag and things needed for the test drive, Paul didn't even offer that. As I have stated, I am a repeat buyer who last bought two vehicles from your dealer in 2007 Sonata and Santa Fe. I was looking at Santa Fe first with the plan to buy another Sonata following the purchase of Santa Fe. In addition, my kids are coming of age where they will soon need a car for themselves. I have already stated this in your dealership's inquiry. Thanks for the great deal and experience. Although losing one customer wouldn't matter to you as you have buyers lined according to Paul, I will not be going back to your dealership. I don't know about you, but the car buying is stressful enough already. It all made worse with the shortage of inventory, but I didn't need to deal with that kind of arrogant attitude. I will never set my foot in that door again.

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by jjtodd111 on 09/08/2019

Extreme Astronomical OVER THE TOP SUPER HIGH prices for their mechanic services, compared to what other skilled mechanic shops charge. They claim to give you a discount, but the discount amounts to zilch. Called several mechanic shops who perform Wheel Alignments and there prices were 50-65% less than Paramus Hyundai. Prices from other professional mechanic shops ranged from $70-$129 for a Wheel Alignment. Paramus Hyundai wanted to charge me $175 for a Wheel Alignment, and guess what,,, if in 1,2.3,4,5,6 months you need another Wheel Alignment, you will pay Paramus Hyundai $175 again, again, and again each time. I could of chosen one of the mechanics i called and paid $70 for a Wheel Alignment. Which is an excellent price, and way way way better and cheaper than Paramus Hyundai's price of $175. However, I ended up going with Pep Boys Auto Repair Service instead, who offered different Wheel Alignment Extended Plans that made more money saving sense to me. Most Car owners will need to have a Wheel Alignment performed on their vehicles 2 times a year. More, if you hit a real nasty pot hole on the road and or drive regularly on streets and highways riddled with pot holes and pavement imperfections. Pep Boys Wheel Alignment Packages: 3-months $89.99 (with coupon) meaning you pay $89.99 and can go back within those 3 months anytime you want, and you won't be charged anything for subsequent Wheel Alignments. 1-Year Wheel Alignment $99.99 (with coupon) meaning you pay $99.99 and can go back within 12 months anytime you want, and you won't be charged anything for subsequent Wheel Alignments. 3-Year Wheel Alignment $119.99 (with coupon) meaning you pay $119.99 and can go back within 3 years anytime you want, and you won't be charged anything for subsequent Wheel Alignments. Lifetime Wheel Alignment $149.99 (with coupon) meaning you pay $149.99 and can go back anytime you want for a LifeTime, and you won't be charged anything for subsequent Wheel Alignments for a LifeTime.. Paramus Hyundai is always trying to upsale customer, to buy into other mechanic services that are not needed to boost up their profits. Which to me is untrustworthy. I mean with most reps their you feel it, you see it, and understand it's all about how much money they can get out of your pockets. Most harsh for me, is their mechanic services in many areas are 99.99% of the time going to be 50-60% higher than what other qualified mechanic shops offer. I wouldn't mind Paramus Hyundai trying to upsale me to buy into other mechanic services that are not needed, if there prices were in line with reasonable pricing offered by other professional mechanic shops in surrounding or adjacent areas. I had to rate them a 1 star on price, because system here offers that as the only lowest rating, but the truth is for the prices Paramus Hyundai charges for service the rating is zero minus zero. There are many other not so nice service concerns, and or otherwise other concerns i experienced with Paramus Hyundai, but i won't address them here. But part of my concerns involve quality of work done on my vehicle in the past. Hence my reason, i am giving them 1 star for quality of work. Lastly, watch out if you plan on buying a Hyundai Tucson, there is a engine lag that is quite disturbing that happens with that vehicle. Hyundai Paramus as well as techs from other Hyundai dealers have indicated to me "that is just the way the engine is". The Engine lag pertains to for example, if your at a red light and hit the gas to go, the car will at times rev up super high and won't move anywhere, or only move at high rev when you let up off the gas pedal Kinda like a stick shift car. The response time is lagged. Normal cars when you hit the gas pedal it goes. The Hyundai Tucson will not go when you want it too all the time. Very discouraging, For some reason this started happening to my Hyundai Tucson when i hit about 20-30 miles, however it could happen earlier or later. The best way for you to see what i am talking about, is at a red light, when its time to go floor the gas pedal and you will see and experience the engine lag,. I spoke to numerous Hyundai Tucson owners and they all go through the same engine lag when attempting to move car forward from a stand still. Currently, I have since then purchased a BMW, and don't have that problem to deal with anymore. Hope this helps everyone, Enjoy.

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by Serafima on 03/09/2019

Horrible customer treatment, and all they care about is to srll you the car... any promises or obligations they specify in your signed agreement is just an empty promise !!! Finance manager Akmal is irresponsible for his words and promises, Dealership Manager Reggie - not willing to take responsibility for all the emistakes dealership made, and general manager Rocco - were absolutely arrogant and not willing to address all the mistakes putting customers financial reputation on the line!!! Don't waste your time and do yourself a favor - find a different dealeship with more savory practices!!!!

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by Rafael22 on 04/04/2018

Just another horrible experience " Just another horrible experience at this garbage location. Stay away from this crooked place. Received 2 sets of keys, one automatic and a regular key, manager threatened to charge me for a an extra set of keys(when I only got one). Manager extremely rude told me that he is the highest person to talk to and nothing I can do anout it. [non-permissible content removed] horrible service, garbage, trying to find more adjectives for this scam place. Hope the main Hyundai dealership cut this garbage place out of their franchise.

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by G071913 on 02/20/2018

If I can give this dealer a zero star rating I would. What an unpleasant sales manager James is. Wow... never have I ever spoken to someone with these poor people skills. How can a sales person sorry sales manager say he rather auction the car than to sell to a client that is going to give him a headache?!! Really?! He proceeds to tell me yes I would never hear back from the people at the auction let alone negotiate the price?! What?! I’m thinking to myself I thought you are in the business to sell. So I proceed to speak to this man I don’t know why and explained to him that I had spoken to Joseph Aziz on the vehicle on Friday 2/16/2018 with another sales person who promised that if I came back they would give me the negotiated price and they would fix the back up camera. He said “it doesn’t matter what they said it’s what I say I’m the manager of the store.” Wow what an ego driven person. I said I guess you aren’t in the business to sell with your attitude. Then he touch the grown again and said I don’t have an attitude no attitude here. I guess he mistaken me for his wife or even his daughter. Worst experience ever. I would never recommend this dealer even if it was to my worst enemy.

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by kempatel on 10/21/2017

first of all.i filled out credit application online and got in touch with this dealership in morning next day.first i spoke to someone and they said they will be in touch shortly.later i got in touch with woman name shalonda.she said i should stop by there and i am ready to go.i asked her 3 times how much down payment i will need because i had bad credit.she said bring whatever i can but upon talking she said i will be okay with 500 down for used car priced at 7999.99 sometimes things happen in life which are not aspected.i had ups & down and had some serious problems in past where i had no choice to survive so i made some choices.its been 4 years since i have not borrowed money from anyone and tried to keep things straight.upon arriving at dealership i was asked for pay stubs and licence which is normal.even when i went there.guy name "eric" so called finance manager or person told me all i need is 500 dollars to put down and i am good to go.he told me "things going to take some time since i have bad credit but we will work out something for you".later he came back after 15-20 minutes and said "you guys are ruining this country.this is beautifull place and people like me are making things hard for everyone by not paying bills on time.he said "if i go to your country and do such a thing, how would you feel?.he told me that i should respect what this country has given me and pay my bills on time"since i was actually in need of wheels.i kept my mouth shut and listened to him what he had to said.it was vary humiliating, but i did not let it out.he did used cursh words while i was there with me which was not professional at all.later he said he will be back and he didnt show up even after i left dealership.lady came after 1 hour and said i will need 3500 down.i left the place and called for manager later.manager told me that he was right next to eric all time when i was there and he dont remember him saying any of this things to me at all while there was no one around when me and "eric" were talking.i spoke to one of my credit advisor right after i got out and he suggested to get attorny and file civil complaint.i just cant wait to tech this [non-permissible content removed] lesson.fyi - i am american citizen.i respect this country and constitution.

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by Alex on 08/10/2017

This dealership has no idea how to deal with customers. They told me things on the phone that they denied saying when I came into the dealership. The manager refused to deal with me in a professional and fair manner and would not discuss the situation. He basically just asked me to leave. I would never walk in there again and I would suggest no one else does either. They lie, cheat, and engage in unethical behavior. Save your time and patience and buy a Hyundai (very good cars by the way) somewhere else.

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by elantrabuyer3 on 09/25/2016

We purchased a 2016 Elantra for my daughter about 4 weeks. I was waiting on getting everything the dealership owed us before leaving our review. The transaction went as expected, we relatively got what we came looking for. The sales rep Rey was amicable, his managers were typical car salesmen (a lot of talk, little follow through). And this was the recurring theme with our experience. The car was presented to us in satisfactory condition (washed and vacuumed). However, it was missing a second set of keys and an owners manual which took weeks for us to get and that was only after numerous calls and follow ups with the rep and dealership. Also, the daytime receptionist needs classes in etiquette. After all she is the first line of exposure a new customer has with the dealership and that experience should be a friendly and welcoming one. Overall, I don't think I'll recommend this dealership. I expected a warm, friendly as most of all responsive team of people. What we got were a bunch of rank amateurs just trying to do deals and move onto the next.

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by Andrewk23 on 02/15/2016

I just want to tell everyone that rt .4 Paramus was amazing! I would recommend everyone to go see Tim Sweeney! Did everything in his power to get me in the car of my dreams! I am definitely coming back for my next car and I hope you have the same experience as me!!!

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by svofan2 on 04/05/2015

...read many bad reviews about this dealer but I think I was well informed and decided to try them..results phenomenal..Iggy great salesperson, Reggie wonderful slaes manager and Rocco incredible....no pressures, just willingness to deal..and I was well informed of what I wanted to buy and afford to pay..we met in the middle..they have to eat also...try them for yourself and then walk away but do yourself a favor..try them first...no one will point a gun to your head

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by guesswho3 on 05/13/2013

I will never go to this dealer again. To start off the day the asked me to pick up the car they made me wait several hours. Furthermore when I got the review I rated them not so great on the wait. The salesman Rob S. calls me up cursing me out tell me its my fault he did not getting his bonus. This was only a few things. Than when I asked to speak to a manager he than put one of his friends on the phone and not the actual manager. Eventually I went down to this place spoke to the manager he had no idea that he did this and management did nothing about it. On top of all this I was promised a spare tire kit which doesn't does not come with the new car. I did not receive because he told it to me and did not write it on paper. One of the worst experiences I ever had would never go back there or recommend this salesman at all.

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by AlekB on 03/19/2013

Unfortunately, I bought Hyundai Sonata 2013 from this dealership. My troubles started the moment I sighed the contract. Brian G., sales person, has failed to deliver all equipment that I paid for. I talked with him many times and all I got was promises, I never saw my additional equipment and it is been 6 months since I bought the car. Josue A., financial person, and him manager Steven A. have keeping my refund for additional warranties that I cancelled two weeks after I bought the car. It is impossible for me to get my money back. I left many voice mails and sent many emails, but it is impossible to contact them. I am going to launch a lawsuit against this dealer if I do not get my refund soon. This is total nightmare. After this experience I will never buy Hyundai again. Total disappointment. Stay away from these guys.

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by jhj910 on 02/20/2013

It was my first time purchasing a car. I went to Pramus Hyundai dealership to get a quotation on Elantra and had to dealt with salesman named Paul P. He gave me hell lot of pressure to purchase the car on that day. I clearly told him that I'm just there to get a quotation and he just processed a documentation. I am 100% sure that he knew it was my first time purchasing a car or coming to a dealership. He told me that in order to get a actual quotation, I had to get my credit check and interest rate from financial department. He told me this was the next step and I had to sign the document. I asked him what this signature is about and he told me this signature is just for going to a financial department. So I signed the paper and he asked me if I can make $1000 deposit. He said this deposit is mandatory to get a interest rate. I told him that if the interest rate is not what I'm looking for, I'll have to cancel this deal and get a full-refund. He said OK. I was concerned and felt suspicious. So I asked him several times if this is refundable. And he said "YES, OF COURSE, I SWEAR YOU WILL GET 100% REFUND FOR THIS DEPOSIT." I trusted him. And YES, this was my worst decision of my life. I went to financial dept and got my interest rate. But the interest rate wasn't what I was looking for. So I told him that this interest rate is higher than I thought it would be and I am 90% sure that I'll be cancelling this deal and get a refund. He said "Ok, think more about it at home and call me any time for a refund". So on that evening, I called him to cancel for a full-refund. He kept asking why and I told him it's just the interest rate is too high for me. He told me to come to the dealership to get a refund, so I went. He took my credit card and copied it. I didn't understand why he copied my credit card and not giving me a refund. Then he said I have to talk to my manager before getting a refund. So I got to sit with the manger, Eric B. He comes and he was asking me very rudely, "Why are you cancelling this deal?" I told him that the interest rate is way too high. And he goes "Okay. Just want to tell you that we can't give you a refund. Since we already brought a car from other place, you will be charged for $500 delivery fee and rest of $500, we'll give you our store credit." I started to freak out. They clearly mocked me and under estimated me because I'm way younger than they are. I told him that Paul (dealer) clearly told me that this is 100% refundable. Then he goes "Do you have any proof? Well, he's not a manager. He doesn't have any power to do that. You should have come to me and ask". Can you believe this? Then why are dealers working there to answer customer's questions? He showed me the paper that I signed. It was the paper that Paul told me to sign to get a interest rate. Eric told me that I should have read the papers, so it's all my fault. According to him, since I signed that paper, they can't give me a refund. Paul was sitting right next to me. So I told him "Why are you doing this to me? Do you think I'll let this happening go like this? I'm going to report you and write all the things I gone through on the internet". Then Paul and Eric goes, "Please go ahead. Write a review. We don't mind. :) If you want to bring this to the court, please do so. Since we have you signature, it will be just bit hard for you to go through all this. Eventually, we'll win". I went home and called customer affairs at Hyundai. They told me that what Paramus Hyundai have done to me is illegal and they apologized to me. I have so many more things to say on this review. How they mocked me, all the lies, insulting comments and etcs. I really do hope people will read this review and never go to that dealership. I also found out from that they charged unnecessary things on the contract paper. So please do read carefully. They will add anything to make the price to go up. I don't understand how Paramus Hyundai is still operating. I'm telling you. Dealers at Pramus Hyundai are all the same. It's not just Paul P. and Eric B. I had to fight with all of them. They never apologize. It's everyone. They will rip off your money. PLEASE BE AWARE!!!!!!!!!

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by rsatel on 01/15/2013

I love to shop for cars and never get to do it as often as I would like. This dealer ship is like all the others if you go in prepared they will move a manager in to work with you to get you what you want. Remember you can always walk. I do my homework before and go in knowing my bottom line and did not have any issues at all. they were all friendly and helpful and got me in and out with my new car in just a few hours start to finish.

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by smullany on 12/10/2012

they don't tell you where they get their numbers from, apr%, and try to rip you off at $475.00 for 72 months? I'll go somewhere else! the salesman seemed nice enough-hated his boss! "vinnie"

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by syd20 on 09/04/2012

I went to this dealership to buy an Elantra Limited. First the manager wanted to see my credit card to make sure I was serious about buying a car. I told them no, they didn't need to take my credit card to the "manager booth". At that point, I should have known that these guys were unprofessional. We agreed on a price and shook hands. Then Rob came back with a print out and said the manager made a mistake and the car was $1,500 more. Who does that? I thought Rob was a helpful sales person until it came to the deal and he was just as sneaky as the rest of them. They even performed an unauthorized credit check even though I told them I had financing through my bank. I ended up walking out without a car and felt that they tried to take advantage of me because I was a woman. Do not go to this dealership, they can not be trusted.

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by timothye on 08/23/2012

Brought my car, a 2013 Hyundai Genesis Coupe, in because the blue tooth interface on the navigation system is frequently failing to initialize. In this state no blue tooth devices will pair with it. Also the air conditioner randomly comes on when the A/C indicator is off and automatic climate control is off. The representative I spoke to was dismissive and insisted that the problem was my phone despite the fact that the car's interface wasn't loading. When she decided to check my phone for compatibility, the Hyundai website was non-functional. When we called to have Hyundai's internal support check the availability, it turns out that all they have access to is the same website. Despite the fact that I had made an appointment in advance and was waiting it took over two hours for them to come back and tell me that the computer had logged no errors. I started my car, paired up my phone again only to have the bluetooth link fail and the interface lock up less than half a mile from the dealership. The car handles well and is fun to drive, but the electronics are wonky and this is on a vehicle with less than 5000 miles on it. I bought this car despite the fact that Hyundai has had a less than stellar reputation in the past. I suppose that the reputation they have is the one that they deserve.

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by jasonny on 08/02/2011

I have been really interested in test-driving a 2012 Hyundai Genesis, so I decided to go to Hyundai of Paramus. I took a friend with me and we waited forever to speak with a sales associate even though there were only 2 customers being taken care of. We met a really nice and kind sales associate who let me test drive the Genesis. Following the test drive, they offered me a price which required $2k down(probably the $1495 + first month) and a monthly price to lease that I thought was too high. To counter my rejection, the sales associate introduced me to this other guy who was cold and callous. He wanted to know why I wasn't interested in the deal and I compared his price to a price I received to re-lease with a recognized luxury dealer. He laughed and said that his car was better. I understood his response since he was just defending his car and company. So I asked him to convince me why his car was better than this other luxury car. His response? "Because it has more metal!" I had to keep my laughter inside! Yes, the Genesis is bigger than the Infiniti G, but is that why it's a better and more expensive car? He couldn't provide me with any more reasons, so I essentially left. I'm glad I decided to re-lease with another company and would recommend for those interested in Hyundai to visit other local dealerships that know what they're talking about. "More metal" just isn't convincing enough.

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by yuki1 on 07/15/2011

This is the worst store I have been ever deal with -- they are disahonest, unreliable, unprofessional and rude. I made an appointment to see Hyundai Tucson. Since I had to travel about 2 hours to the store, I checked with the Sale Rep. on the phone several times to make sure that the cars and the colors I was interested in were available for me to see, the Rep. assured me that they were available. However, none was available when I arrived. I was angry and disappointed. The manager simply said that the cars were all sold out over night and provided no further help. His attitude was like saying "You are fooled! What can you do?" What kind of manager is it? He is the worst manager ever, and I don't understand how he became the manager. He has no customer relations skills at all. I left the store with great disappointment, but I was glad that I didn't purchase any car from them. They are already so terrible before I purchase the car, you can imaging how they treat you after you purchase the car.

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by carbuyernj1 on 06/28/2011

This has got to be the most unprofessional and INept dealership in NJ . Aboutsolutely no custmer service after the sale , ill informed of NJ MOtor Vehicle fees and procedures. Sales people and F&I Person totally wrong they will waste your time and give unto9ld hours of aggravation. do you self a favor drive on by and go some place else where they will treat you like a customer. Typical car dealer sales person [violative content deleted] from the sales mgr Eric to F&I guy Scott and salesperson Shannon

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