Paramus Chevrolet

by Therealsiri on 05/05/2024

3/23/24: CJ is awesome! Super friendly, professional and knowledgeable. He made our buying experience easy…especially considering we told ourselves we were NOT buying a car at that moment! 5/3/24 UPDATE: when I originally left my review, I’d like to note that I gave the dealership and our experience five stars. We’ve now owned our Traverse for 40 days. The problems began 8 days after we bought the car. The backup camera failed. We were told we could not get a loaner car for another week. When we dropped off the vehicle for service, it took another 11 days to be told the problem had been resolved. When we went to pick up the car, not only was the backup camera still not working, but the radio was also not working now. We were immediately put back into a loaner vehicle. It took another 8 days to get an update from the service department. We are now being told that they have ordered a new radio and they are still diagnosing the issue with the backup camera. This has been a completely ridiculous, frustrating, unprofessional experience and the only consistent part of their customer service is that it is terrible. During the process, more than 4 messages were left to speak with the general manager, and it took more than a week to get a call back. The dealership having possession of my vehicle for 19 of the 40 days we’ve owned it is inappropriate and gives us pause in bringing any future business to them. Based on my current experience, I cannot recommend this dealership. The only positive part of our experience was working with CJ, our salesperson.

Read more

by Elliot Z on 01/09/2021

My sales Rep Rafael Almirante at Paramus Chevrolet helped my get the best possible rate on buying out my lease. I was more than pleased with his transparency and assistance. I will definitely be coming back to him for my next purchase.

Read more

by Bridget G. on 12/30/2018

After completing months of research on which vehicle I wanted I contacted a sales representative at Paramus Chevrolet. This representative informed me that the dealership had the specific make and model that I wanted. I arrived a the dealership and encountered a different representative by the name of Mohammed Alhomsi who was very helpful and kind. He did everything he could to acquire the vehicle for me that I wanted since the model was not at the dealership and wound up having to trade it for one of their vehicles at a different dealership. I am now a proud owner of a chevrolet vehicle.

Read more

by TallDeb on 03/08/2018

We just purchased a pre-owned dealer Tahoe and loved us experience! Lenny Clark was our salesman and I have to say that our time spent with him was pleasurable, I happen to be a salesperson myself so I am sensitive to the buying needs of my clients and I must say Lenny was the best! He is patient, very informative and easy to work with! The entire process was positive and non-pressure so we felt that we weren’t making a decision that was inpulsive but rather well researched instead. Our truck was detailed immaculately and we look forward to many years driving this beautiful vehicle!

Read more

by JKijowski on 02/25/2018

DO NOT USE THIS DEALER!!! They deserve ZERO STARS!!! Unfortunately, this dealer imposes a bait and switch. I was dealing with an internet sales rep (Mary Vanderbrink), whom seemed honest, and hammered out a deal for a (Black 2018 Chevrolet Traverse AWD LT1 (Cloth)) (300p/m, $3,000 down, they would pay my last lease payment of $252.89 and $400.00 Disposition fee). She wrote via email that her manager (Robert Kawczak) could do the above stated deal and based it on a vehicle with a similar MSRP Iridescent Pearl $40,390. When I attempted to follow through on it, they conveniently no longer had my wife's color choice, nor could they say when one would be in stock. When my call was not returned, I personally went to the dealership and Robert Kowzak could not even look me in the eye's, he was a [non-permissible content removed], and he referred me over to Robert Bozzo, another [non-permissible content removed] (from Waldwick). They refused to locate one, and attempted to convince me to take a vehicle meeting the specs, but Iridecent Pearl Tri-Coat, or Pepperdust (less expensive MSRP). The Iridecent Pearl Tri-Coat was in a lot in Fair Lawn, but I needed to rush to work, so we agreed I would return in the morning with my wife to decide which color she would be okay with considering this was the vehicle she was going to be driving. The pricing was supposed to remain. My wife and I arrived bright and early with our young children and decided on the Pepperdust if they would include the Interior Protection Package, Front and Rear Splash Guards, and a Cargo Cover. After 2.5 hours, trying to decide upon color, and Bob Bozzo trying to build rapport with us and our children, they claimed they could not include these options, even though, with them included, they would have saved a couple hundred dollars. Instead they said that payment would be $329 p/m and they weren't sure about absorbing the $400.00 Disposition Fee. My wife asked, "but the deal at 300 p/m stands for the Iridecent Pearl Tricoat, right?" Bob Bozzo, claimed they could not because they ran out of "Flex Cash," and that would be $329 p/m as well. I asked to speak with the Sales Manager Nolan Pena, but he claimed he could not leave the front desk, so Robert Kawczak appeared. Once again failing to make eye contact, and trying to beat around the bush. I gave them a sarcastic salute and thanked them for wasting precious time with my family, and obviously trying to blow up the deal, after they realized they agreed to an excellent deal. Is this my problem? No, and I have the email communications showing this was an accepted deal proposed by them. They are [non-permissible content removed], as a civil servant (First Responder) and a teacher, beware of this dealer, they are dishonest and I can only hope KARMA catches up to them!!!

Read more

by ag19871 on 11/20/2017

Great service, got me in my new car very fast!

Read more

by Tamman4001 on 11/13/2017

Ask for Kelvis! He was exceptional to work with and would only go back to him next time.

Read more

by Lisar857 on 09/29/2017

Walked in with certain expectations; left with everyone exceeding my expectations and my NEW Chevy Silverado! Everyone was extremely pleasant to work with, the dealership was clean and everyone worked together as a team. Isaiah did a wonderful job making sure I left with exactly what I wanted.

Read more

by RitaandRob on 09/09/2017

Bob Brooks went above and beyond to help us pick the right vehicle and worked hard to get us a great deal. Huge thanks to Bob and his team at Paramus Chevy!!! 5-STAR service *****! Go see Bob!!!

Read more

by RMarmorstein on 07/18/2017

I have been servicing my vehicles here for as long as I can remember. Tom McLoughlin always makes this a positive experience!!

Read more

by Lanteng on 03/22/2017

Great experience of buying a car on this dealership. I gave a great credit to the salesman George for being helpful and friendly. Very respectful especially when he found out I was a veteran. That was nice of him. I definitely recommend this place...

Read more

by baseball9977 on 11/12/2016

The Automatic Transmission Control Indicator Bezel Kit was installed as a recall. I would have given a 5 star overall rating, but I scheduled an appt. & brought the Chevy Cobalt in, only to be told 45 minutes later that the part had to be ordered. I had to make a second trip.

Read more

by Murphys14 on 10/15/2016

Very courteous location

Read more

by AnthonyHalko on 07/02/2016

If you want multiple parts thrown at your vehicle at the tune of $520 for nothing to be fixed in the end, this is the place to go. My car was having radio reception issues on all FM stations. It would hold the reception, then almost would sound as if it fuzzed out. After taking the car in for one service appointment and being told the antenna module had to be replaced, as soon as I drove out of the service Dept, the static resumed. I returned to be told that another part was needed, bringing the bill to about $520. After driving up route 17 and multiple side streets, it almost seemed as if the static was worse! I was told the problem was rectified and made a 3rd service appointment. After about 2 hours of having the car there, I was told that there was nothing more they could do to resolve the reception issue, and that I was out of luck and out of $520. The service advisor was helpful, but other than that, they're great at throwing multiple expensive parts at your vehicle hoping they would work, and then they do not work. Also, I took the vehicle in for a check engine light. They said the check engine light was cleared and the purge valve was replaced. When I got in the vehicle, the check engine light was still on. They took the vehicle back in. 1.5 hours later, I had my car back and was told the tech forgot to "reconnect" a "wire". Who knows if that was the problem. For all services it came to $707. Unreal. Check engine light was rectified in the end but the $520 fix was useless!

Read more

by silvio3 on 12/06/2015

I have purchased over a dozen new cars in the past 20 yrs. Paramus Chevrolet was the best experience I have had with a purchase of a new vehicle. Jenni Bermudez was extremely helpful, proffessional and great to deal with. She put together the best deal on my new Malibu. No other dealer could come close to her numbers. Bob Brooks was tremendous, He was pleasant,funny, and most important very knowledgeable. Would recommend them to everyone looking for a chevy. I walked into the dealer at 3:15 and at 5:30 was driving my vehicle home. Great job to the finance Dept. (mike), He was also great. Thank you...

Read more

by HappyCarsAB on 11/20/2015

First of all....when you go to Paramus Chevrolet, the first thing you need to say is Bob Brooks! He was absolutely the nicest person in this world. He was attentive, knowledgeable, FUNny, and extrmely helpful. Everyone there was nice and attentive and neither Bob nor the sales manager were too pushy and in your fave like other dealer salespeople. Go there, see Bob, get a great deal and a pretty car!

Read more

by nozzleman on 11/18/2015

Bob worked extremely hard to make this deal work and time it to satisfy me. I love the truck. Not the 1st vehicle I have bought from this dealership.

Read more

by Teach09 on 11/18/2015

Paramus Cheverlet is the place to purchase or lease a car. Bob Brooks went above and beyond his duties. I appreciate all that he did to make sure we got the best possible deal.

Read more

by Goldtop on 11/17/2015

I just leased a Chevy Cruze for my daughter at Paramus Chevrolet, and once again, I couldn't be happier with the deal I got, and the way I was treated. My sales consultant, Bill Mann, is the only person I go to, whenever we need a car. I first went to Bill about 5-6 years ago, and haven't looked back. Since then, I've gotten cars for everyone in our family, from Bill and Paramus Chevrolet. And, whenever someone I know is car shopping, I highly recommend that they go there. In the past, I had some pretty bad experiences at other dealerships. Since going to Paramus Chevrolet, I feel like it's stress-free car shopping.

Read more

by jackyboy7777 on 11/17/2015

Ya know how you see these ads in the paper and there's always fine print that pisses you off because the deal sounds great.... Well I gotta say I had the best experience ever at this place. My salesman Bill Mann was "the man". He didn't try to get over on me or make me feel like I'm the enemy at all. He went to bat for me like he was on my team and got me the best deal ever. If you go there, ask for him.

Read more

by WGSmith on 11/17/2015

Bill Mann was an EXCELLENT salesman in every way - from locating my vehicle to explaining all of its features when it was delivered.

Read more