Customer Reviews of Lexus of Cherry Hill
New guy, Chris, shines!
byon 07/31/2023
Chris was great to work with. Low key. Worked with us to meet our needs. Made the car buying process nice. Took delivery today. He was right there guiding us through the process. Helped my wife setup the Lexus app on her phone. Good guy! Will definitely recommend him to my friends.
Maintenance services
byon 03/18/2024
Chris was awesome. Customer service was a ten. I would definitely go back because he made everything extremely easy and smooth. Thank you so much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 03/09/2024
Service always exceptional and very accommodating to personal schedules on short notice for immediate repairs. If anything wrong they make it right Smooth and efficient service operation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disrespectful, dishonest, no integrity
byon 01/31/2024
Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to come back here again”. Who does this for asking that the price quoted be honored? Asked to talk to the owner(s) who never even returned my call…guess this level of customer disrespect and disregard trickles down from the top at Lexus of Cherry Hill now. Unacceptable! Avoid this place, they prey on you, lots of other dealers vying for your business…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
A1 Service, as always
byon 12/08/2023
Lexus service is not cheap, even for basic things like oil and filter. Just over $100 today. The good news is that the quality of the service is top line. I’ve been a customer here since Lexus brand came out, about 30 years ago, and see no reason to change. These people know their product, and you the customer benefit. I don’t have to worry about paying for a fishing expedition for them to diagnose a problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service*****
byon 11/24/2023
Quality of service is why I continue to partner with Lexus of Cherry Hill for the past 10 years. Consistency has been my experience and expectation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Re-assured!
byon 09/22/2023
Service is always on point. They have a total history of what was done to my vehicle and when. Everyone pretty much on their game! Worth it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service, again!
byon 09/20/2023
I have been working with Jamie Robinson, Master Certified Service Consultant, for the past two years. From the onset, Jamie has been an exceptional resource, no matter my needs. My car was in for service on yesterday. The service was amazing, primarily because Jamie goes above and beyond to ensure her customers’ experiences all consistently amazing . No matter what’s going on at the dealership or in Jamie’s personal life, she is always professional in her dealings. Jamie makes you feel that you are the only person at the dealership. Service like this is rare. Jamie is a gem!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful
byon 08/08/2023
Great Comfortable waiting room with coffee juice water snacks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New guy, Chris, shines!
byon 07/31/2023
Chris was great to work with. Low key. Worked with us to meet our needs. Made the car buying process nice. Took delivery today. He was right there guiding us through the process. Helped my wife setup the Lexus app on her phone. Good guy! Will definitely recommend him to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great sales team and experience
byon 05/02/2023
My experience began online. Chris promptly responded to my initial online inquiry, and helped locate cars in their inventory that matched what I was looking for. The front door staff greeted me friendly. Michael in sales showed me the cars, and answered all of my questions during the test drive. Kurt made the boring paperwork portion of the sale go smoothly. At pick up, Michael had the car all ready to go, and went over everything in detail including setting up the Lexus app. Chris again was helpful in diagnosing my older model phone's compatibility with Android Auto. Everyone was professional, helpful, and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great rep!
byon 04/16/2023
I had a really good experience getting my car service at Lexus in Cherry Hill. My rep Michael was very friendly and very much help me out of getting the appropriate things done with my car!! Thank you.
Great Service
byon 04/10/2023
Brought my wife's immaculate 2007 GX 470 (with only 33,350) miles in for service. This car is pampered and was time for its routine service. (oil change/filter) Our service advisor Jamie Robinson was superb (also a fellow Air Force veteran, thank you Jamie for your service). Greeted us and treated us with respect and professionalism as we went through the process that day. Kept us aware of the status throughout the stay as well. Another superb experience thanks to Jamie. Not sure who my technician was but please pass on my appreciation for taking care of our 16 year old truck. It came out washed and looking like it would be ready for the showroom floor again! Lexus of Cherry Hill- Keep up the great work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service, excellent staff
byon 03/14/2023
Service department is excellent, repairs and service well done, staff is accommodating and courteous. My car was ready when promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jamie Service Rep. The Best!
byon 03/01/2023
First class service… everyone at Cherry Hill Lexus are friendly and helpful! I especially want to mention Jamie Robinson my service rep. She is the most professional, conscientious and caring rep I’ve ever met. She returns my calls very quickly, and she advises me with such honesty about service that I totally trust her judgement. My 2016 Lexus always runs better after service and Jamie applies any discounts that might be applicable. As a 70 yr old lady, that is much appreciated! Cherry Hill Lexus is a wonderful dealership and their service department is the best! Jamie Robinson is a credit to her department and to this Lexus dealership. I return there each time I need service because of the trust and confidence I have in her and in Cherry Hill Lexus!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Professional and reliable.
byon 02/18/2023
Great customer service and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best of service
byon 01/21/2023
Seems to be on the ball the service is great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus Excellence
byon 10/14/2022
The entire Team at Lexus of Cherry Hill was phenomenal. (From my fantastic long time Service Manager Fred Eller, to my awesome Sales Consultant Preet Bisla, to the customer care worker providing warm baked chocolate chip cookies, soft pretzels, and refreshing spring water. To the patient and genius Lexus Tech Specialist Chris Graver. And to top it all off with the most down to earth and coolest Business Manager around Kurt Johnson! :-) The Lexus Experience is Total Excellence at its best! D. Watson
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fred at Cherryhill Lexus is the best!!
byon 08/02/2022
Fred Eller and his team are very responsive polite and accommodating!! We have been using him for many years
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top notch
byon 06/23/2022
Service was excellent as usual, actually waited this time as opposed get loaner and service was done in very timely manner. Thanks again Fred and service team at Lexus mt Laurel , appreciate how treat you like family and always pay attention detail get job done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service experience.
byon 02/18/2022
Courteous, professional service. Nice accommodations while awaiting maintenance check.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dead battery fixed
byon 02/08/2022
My 2012 original battery died. AAA jump started it and Lexus of Cherry Hill kindly squeezed me in and solved my problems!! Thank you, Jennifer for telling me to come right over and to Fred for handling the service once I arrived.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
1 Comments