Toyota of Morristown
Customer Reviews of Toyota of Morristown
They Try To Throw You Off with Tricks
byon 03/03/2023
They advertised a Toyota RAV4 Hybrid online, so I went up to see and buy the car. It was a mess from the start. The person I made the appointment with, Matt, never even showed up. Then, the woman manager spent 30 minutes saying over and over again "How could this happen?" She became totally flustered. I couldn't have cared less. The big thing was I brought my own financing approval with me. The managers who play your friend in the beginning all of a sudden are saying "You can't do that!!, or "We don't deal with credit unions!' or "We will only take a personal check from you or our financing!", which none is true. Their rate was absurd! I signed up with their rate, and I will refinance before the 1st payment is due. They make money on their financing, and they count on that. They have slick gadgets in the finance department to impress you, and try to distract you while you sign. CHECK EVERYTHING WITH THIS AGENCY!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Love my new Rav4
byon 07/07/2020
Thank you Ken Baker and Carolyn Ferguson for all your help with the lease of our new Rav4. Throughout the process your friendly, gentle and caring approach has made car shopping a breeze. I am so happy with my new Rav4, its perfect. Thank you Phyllis
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
XSE RAV4 Hybrid - The Right Vehicle
byon 12/10/2019
Purchased a 2020 XSE RAV4 Hybrid and love it! Ken Baker and the rest of the staff were informative, patient and easy to work with throughout the process. Would highly recommend Toyota of Morristown. Quality customer service and quality product!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of RAV4 Hybrid
byon 10/07/2019
Seamless, transparent process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible Customer Service
byon 10/01/2019
I brought my 2016 4Runner here for a recalled airbag to be installed. when i made the appointment i explained to them that i would need a rental car while they had my vehicle. they agreed and said it was covered. i asked how many days it would take to do the recall and they said it would be done in one day. i explained that i leave morristown at 4pm to commute home and they said it would be no problem. when i dropped the vehicle off that morning (at 7:10am) I explained that the back seat would not lay down using the handle. i also explained that the tire air input nozzle was broken off. I got my rental car and went to work. i texted the number they gave me at 2pm and got no answer. i texted the number at 3pm and got no answer. i called service and asked for my service tech and was told he would call me back. at 3:40pm he called me to tell me that they just put the vehicle on the lift. i asked if it would be done by 4 and he said that the recall takes 3 hours and they just put it up on the lift. i explained that my day ended at 4pm and i had to leave. instead of just telling me that i could keep the rental car, i was threatened with having to pay for it all weekend. As if it was my problem that they waited 8 hours to start work on my vehicle. I explained that i gave them my vehicle at 7am and their answer was to tell me it would be done in 1 day.. Which would be at 630pm. i explained that this did not work for me at all. I explained that this was poor customer service. The service tech said he would call me back. i called back to speak with a manager. i never heard from a manager. i heard from the service tech who explained that i could keep the rental over the weekend. on monday i texted and asked when my vehicle would be done. they said by 4pm. Apparently they needed another entire day at the dealership. when i picked up the vehicle i was met with a $450 bill. I paid for a bumper to bumper warranty when i bought this vehicle. At a minimum, the fact that the seat was broken and would not lay down should have been covered. they did not cover any of it. they argued that it was all wear and tear. i paid and left. i have an email out to the service manager to call me. i am still yet to hear from them. i am also going to alert anyone and everyone out there of how this place does business. so i will be writing this review on every single website i can. What a complete disappointment. I have been bringing my vehicle here for 10 years. I will never come back and will never purchase from this place.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Experience
byon 08/05/2019
Perfect experience! Debra was so helpful, patient & a pleasure to work with! She listened to exactly what we were looking for, she searched & found it & she had us driving our new car home within days!
Good Dealership
byon 07/02/2019
Leased my 4th car from Toyota of Morristown. Easy to deal with. Ken Baker is very knowledgeable about Toyota vehicles, options and features. A pleasant car shopping experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly & Efficient Service
byon 10/12/2018
Thanks to Guy & all, the experience was rather pleasant. All questions were answered and negotiations fair. There was no time wasting like at other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased a brand new 2017 Toyota Camry
byon 11/07/2016
I had a good experience finding a vehicle of my choice of specification for good price. and Sales team is very good and had a great experience and Juan Cascardo was helpful in all aspects.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 07/30/2016
A friend highly recommended Toyota of Morristown, we drove almost an hour and we are very happy we did it!!! It was truly one of the best car dealer experiences we have ever had starting with the meet and greet at the front door to the salesman, Jose Canales and the General Sales Manager, Jason Ratti. Both were very helpful, honest and understood our need. That same day we drove away with the car we wanted and a great offer. Highly recommend Toyota of Morristown, they work with you and have great prices. Will definitely be back to renew my lease again for another Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Charged for Unnecessary repairs!
byon 05/12/2016
DO NOT GO HERE! THEY WILL CHARGE YOU FOR WORK THAT YOUR CAR DOESN'T NEED! In September of last year I began bringing my car to the Toyota of Morristown Service Center, located in New Jersey. I needed a water pump replaced. I was also told that there was another part that needed to be replaced on that visit, which I obviously agreed to. I was told that my back left rear bearing needed to be replaced, and did so in December. After this visit I was told that my back right wheel bearing would also have to be replaced. Since that visit, I had been told by several people that the $950 that it cost to replace the wheel bearing was too expensive by about $300 so I decided to go to a service station in my town from now on. At this service station, as well as at my Costco Tire Center, I was told that there was absolutely nothing wrong with my back right wheel bearing. In other words, the service station in town refused to take my money for a part that they said was working perfectly. Obviously this concerns me on many levels. The level of dishonesty exhibited by Toyota of Morristown astounds me. In addition, I wonder if the additional part that needed to be replaced along with the water pump, as well as the wheel bearing, had to be replaced in the first place, or if the mechanics looking at my car were told to drum up business. I believe that I should be reimbursed for these two repairs as there is no way to know if they were necessary due to the subsequent dishonesty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Car Buying made Easy
byon 02/11/2016
It took two weeks to make my choice of the Rav4, and I wanted to go to an off highway Dealership. I chose a family owned Toyota dealer in Morristown. NJ, recommended by my daughter, and she was right it was worth the 35 minute trip. they had the loaded limited I was looking for and I had a no hassle experience with Marlon Roberts my salesman. The deal was quick and honest from the price of the new vehicle; to a very honest value on my trade. Marlon was knowledgeable about all the features of the RAV 4. He also helped with the setup of Entune; and Bluetooth and answered all my questions so even I could understand this very complex SUV . Jay Ratti (management) was quick to get everything approved on the management end for a truly easy way to purchase my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience gone bad
byon 02/03/2016
The sales team tried to make my experience hassle free. Len Pizza is my kind of salesman. No gimmicks or nonsense and treats the customer with respect. The problems started from the moment of delivery. The fact that the vehicle developed starting/electrical system problems the moment after I took delivery makes me wonder if the dealership knew or should have known there was a serious problem. The dealership has provided a loaner car for 2 days now while my vehicle sits in service however it is very troubling that they are not able to identify the source of the electrical problem in that time. Of course, I called Toyota USA and they don't want to discuss anything other than referring me to their Warranty Terms. So much for Toyota Customer Service and reliability. The saga continues but at this point I believe Toyota should immediately exchange my "lemon" for a new replacement.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Toyota corolla le
byon 01/31/2016
Liked overall experience. Excellent associates like Armando who took care of us nicely and help us get best car in best deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
High Pressure!
byon 10/30/2015
First of all I want to mention I traveled 1.5 hours to see the vehicle I was interested in. My main salesperson Jose was fine. I have no complaint at all with him. He was great the whole time. The other guy was the problem. I'm not sure if he was Jose's superior or mentor but he was wearing on me by the end of the deal. While I was pondering whether I wanted to make a deal or not was when he came on the scene.He started out very nice but turned high pressure as time went on. I was determined not to buy on impulse and this guy was annoying after awhile. I was either going to buy this vehicle or keep what I already had. I needed to decide if it would fulfill my needs more than anything else and worth the cash outlay. He wanted my keys so someone could look at my trade. My trade was worth nothing compared to the vehicle I was interested in due to its age so taking time to check it out closely would be a waste of time as it was in great shape for it's age. Meanwhile they held my keys for what seemed like an eternity I guess so I wouldn't leave. I even asked for them once and they said I'd get them back meaning later rather than sooner. I really don't believe anyone looked at it. At that point I almost left even though I had decided on the new vehicle. Even after I agreed to a deal it still took forever to close the deal. I was paying cash so there was no financing involved thank goodness. Then he wanted me to leave my trade and take the new vehicle home that night even though I had told him repeatedly I needed to take the trade home to take some items out of it. The new vehicle wasn't ready either as it needed some accessories installed that had to be ordered. I just wanted to go home and clean out my trade and come back when the new vehicle was ready but he kept the pressure on I assume so I'd buy it on impulse. He just didn't get it. I wasn't going to spend 80K+ on impulse. All I can say is I hope this guy wasn't teaching Jose. Luckily Toyota is a great product which is why I gave them a 3 star rating. The sales pressure was a nightmare and nothing I would want to go through ever again. A couple of months earlier I had purchased another Toyota for my wife locally and it was the smoothest and most pleasant deal ever. The difference was the dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Marlon is a STAR
byon 09/11/2015
I was super stressed and needed a new vehicle ASAP. I had a VW CC which was "possessed" and almost worthless. Somehow Marlon Roberts was able to get me close to the trade value I needed and into a certified pre-owned V6 Camrey just slightly over the amount I had budgeted but with the warranty I needed, which was most important. He was a no pressure, professional salesperson who was super efficient, knew his inventory and made my deal happen! Thanks Marlon. :-)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointing Experience from Sales to Finance
byon 03/27/2015
My experience with the finance department was a NIGHTMARE!! The process took TWO HOURS and it seemed like this was his first day on the job. The paperwork he gave me to sign was to finance 100% of the car. I had to ask why he didnt deduct my down payment!!! AND the cash back bonus WASNT DEDUCTED!!!! (was that intentional to see if Im stupid so that you make money off of me????) THEN he redoes the paperwork and didnt include the deposit I left a few days earlier! This on top of the sales guy told me that I did a great job of negotiating without my husband. I do NOT recommend Toyota of Morristown.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Toyota of Morristown Service Experience
byon 09/11/2014
Efficiency and personal greeting into service area. Ray O kept me up to date, walked me out to a washed car, which was a pleasant surprise. The refreshments and paper make waiting enjoyable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Morristown Toyota - John D.
byon 08/04/2014
We have purchased 3 vehicles from Morristown Toyota and have dealt with John D. for the last two. It is always a pleasure to deal with him, he handles the transaction professionally, and is truely an asset to your dealership. We love Toyota vehicles and will absolutely come back and deal with John.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest online dealer
byon 02/02/2014
I received a quick email response that offered a good deal on the car I was asking about. I arranged to test drive the car and bought the car from Toyota of Morristown. Using Edmunds offered a means of starting the buying process on equal ground with the dealership and wound up with a deal below market value. One of the best car buying experiences I have ever had and they are usually not as positive as this turned out to be.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
terrific experience
byon 01/22/2014
Sincere, honest and a really great staff. We have been using Morristown Toyota for servicing This is our first purchase and hopefully not our last. Overall a good experience. Edward K. was terrific, explained everything helped with every detail, including insurance company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments