Customer Reviews of Mercedes-Benz of Princeton
Buying a car
byon 09/14/2023
This was the easiest dealership I have worked with. The process was stress free and pleasant. Arno Orsini was very knowledgeable and he was able to find me a vehicle that suited my needs. I walked out happily and appreciate the great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Buying a car
byon 09/14/2023
This was the easiest dealership I have worked with. The process was stress free and pleasant. Arno Orsini was very knowledgeable and he was able to find me a vehicle that suited my needs. I walked out happily and appreciate the great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 04/03/2022
I had a pleasant buying experience at this dealership all the way around. My Sales Rep Vasil Cherepania was the best. Thank you for a quick buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales
byon 03/14/2021
I've had a lot of experience with different dealers but MB Princeton was the best. Mr. Paul Lai was very helpful and upfront about everything. I wholeheartedly recommend them for their honesty and trustworthiness.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
WORST CAR BIYING EXPERIENCE EVER
byon 02/06/2021
If I could give this dealer a zero star I would. I’ve purchased 5 Mercedes Benz’s and this has been the worst experience ever! They sold me a car with a problem and then washed their hands of the situation lying to me repeatedly until they finally pushed me off on Mercedes Benz customer service. I called the GM Robert Lisi three times and emailed him twice and never heard back from him. The salesman Alex Sharpan lied to me nonstop just to get me to wait longer. A day after I purchased the car I noticed the problem. I’ve owned the car for three weeks and it’s been in service for two weeks so far and they can’t fix the problem. How a dealer can sell you a car with a problem and then a day later say it’s not their responsibility is beyond me. Avoid this dealer at all costs.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Exceptional service from Mercedes Benz of Princeton
byon 01/26/2021
My family and I had a wonderful experience with the team at MB Princeton! My mother and I both purchased our cars from this team and couldn't recommend them enough. They're patient, thoughtful and extremely knowledgeable. The entire process from start to finish couldn't have been any better. Highly recommend Arno Orsini, George and Robert!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
An exemplary experience.
byon 01/15/2021
My sales experience with MB of Princeton was smooth and enjoyable. Delivery of my new vehicle (ordered from Germany) was handled with competence and professionalism. Working with Vasil, my sales associate, was an absolute pleasure and at all stages he was extremely responsive. Highly recommended on all fronts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing sale
byon 11/09/2020
Very clean and organized dealership. Paul Lai is very professional and organized and made the process go very smoothly. Highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2021 Gla lease
byon 09/19/2020
I had a great experience, Vasil in sales gave me excellent customer service. Answered all my questions and made the process great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Execellent experience while purchasing GLC 2020. Paul Lai is the best.
byon 06/22/2020
Paul Lai is the best car salesman I have ever worked with . From the very beginning I knew which car I wanted , so he never wasted my time , by engaging in unnecessary discussions. He valued my time and went above to deliver the car at my residence. He made sure I am 100% satisfied in the deal and also valued my decision, so they ordered the car which I wanted . I also appreciate how this dealership and Paul honored the special employee discount which I got from Bank of America. Several other mercedes dealers were not interested in providing the discount, even though the discount was not optional for them and Mercedes fleet usa confirmed the dealer should provide the discount. I recommend getting your car from Mercedes Benz princeton and definitely have Paul as your salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Renew 2020 GLE 350 lease
byon 12/13/2019
Overall I had a great experience with this dealership! Mr. Paul Lai, the sales, provided high quality services. Very knowledgeable, friendly with quick response. Will recommend this dealership to my friend. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Buying a car doesn't get any better than this
byon 10/20/2019
It does not get any better than this. My wife and I could not be any more pleased with the professionalism and courtesy extended to us at MB of Princeton. Gary Napierkowski and the staff were extremely knowledgeable and set about finding the perfect Mercedes for us, which they did with flying colors. The car is an absolute dream, but more important to us was the fact that by our second visit we felt like we were visiting family and not a car dealership and that is something they should be very proud of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Never Changing Dealerships!
byon 07/16/2019
Mercedes-Benz of Princeton is absolutely incredible. Seamless, efficient, and stress-free work - I was lucky enough to work with Gary Jr. and Robert who assisted me in buying my 2019 GLC Coupe. I never felt pressured into making a decision and put my full trust 100% into the entire process with Gary Jr. He made sure I got the interior, exterior, and all the amenities I wanted. I'm happy to say I will never change dealerships again! Thank you so much Gary Jr. and Robert!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect in every way
byon 05/03/2019
As a first time Mercedes customer, I am so happy and thrilled with my purchase. My salesperson, Vasil Cherepania, is wonderful. He went over every detail and answered all my questions. I did not leave the dealership until he completely and thoroughly made sure I was satisfied in every way. I am very happy I went to this dealership and had Vasil work with me on getting my Mercedes. He is professional, courteous, patient and very nice. I like when I called or emailed Vasil, he got right back to me. It's a pleasure to see have that kind of follow up service. I have already referred others to him. Also, the delivery person who explained the technology in my car is Theodore and he also was professional, courteous and nice. He made sure my phone synced to my new car, adjusted radio stations and gave me a thorough explanation and demonstration. I was introduced to Miguel Cruz in the service department. He answered my questions and I could tell he is very efficient and will take great care of me. No worries on my end. Tom, the manager, went out of his way to introduce himself and chat with me. I felt very comfortable and if I had a question or concern I would not hesitate to call. Lindsay, the receptionist, also went out of her way to explain some things about the dealership. It was a terrific afternoon and I couldn't be more pleased with my purchase and overall experience at this dealership. Thank you!!!
Easy and Smooth
byon 02/28/2019
At the very beginning while I was browsing through the website Chris Poppinswas the associate that I got online. I told him what I needed and my budget and he worked really hard to meet my expectations. When I came to pick up my vehicle all the paper work was ready and my car was ready for pick up.The delivery specialist Theo Dolci was also very helpful, cleared all the queries I had about the vehicle and also offered to feel free to bother him if I have any other queries in the future. -Varghese-
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Above and Beyond
byon 02/27/2019
Chris was extremely helpful throughout the entire process! He was extremely knowledgeable not only about the vehicle but about getting us our best deal! Chris was always professional and friendly and always available to answer any questions. I would unquestionably work with Chris again and recommend him to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Excellent Service
byon 02/10/2019
Chris Popin and Theo Dolci were excellent. I met with Chris on Saturday and picked up new car on Tuesday. Theo was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Chris Popin Rocks
byon 01/13/2019
Chris Popin is very knowledgable, professional and provided me with world class VIP service from day 1 to pickup. I had a wonderful experience and am recommending him to all my family and friends. He is my new favorite Mercedes dealer. Best price too which always helps.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service by Paul
byon 01/08/2019
We bought our 2nd car from Paul Lai. He does a great job and provided great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another car with Mr. Chris Popin
byon 12/19/2018
As the satisfied experience last time, I went to Mr. Chris Popin for a new car again. The advice was valuable and the process was executed smoothly. Chris is the most professional and efficient one. Mr. Puneet Kapoor was also very helpful when I signed the pick-up document and took the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Sales People - Chris Popin
byon 11/30/2018
Met great sales person Chris Popin. He is an awesome person who took care of customer. He is very professional and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Overall Experience
byon 11/28/2018
My experience with Chris Poppins at Mercedes-Benz of Princeton was excellent. They carry extensive experience and share all the required details to make buying experience smooth helping and guiding to make an educated decision. Chris worked with us to help and decide what would work for our family helping us detailing out with advantages cars carry.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Mercedes-Benz of Princeton is committed to delivering exceptional service, from the minute you enter our Showroom or Web site, throughout the life of your vehicle and beyond. We look forward to seeing you in our Dealership, and we hope the information on our Web site will help you get to know us better.
1 Comments