Honda Universe
Customer Reviews of Honda Universe
Excellent service
byon 01/07/2023
I don't think I've ever been happier with sales and service than with this particular dealership. My salesperson Darnesha Moore was so pleasant to work with and made my trade in and car buying experience easy and Fun*. I also had the pleasure of meeting the manager Nick Salerno as he was over the top helpful in makimg my requests easy .I felt like I truly mattered to them and they appreciated my business. I've been to many other dealerships and did not have the same experience. I will not go anywhere else ... HIGHLY RECOMMEND**
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 01/07/2023
I don't think I've ever been happier with sales and service than with this particular dealership. My salesperson Darnesha Moore was so pleasant to work with and made my trade in and car buying experience easy and Fun*. I also had the pleasure of meeting the manager Nick Salerno as he was over the top helpful in makimg my requests easy .I felt like I truly mattered to them and they appreciated my business. I've been to many other dealerships and did not have the same experience. I will not go anywhere else ... HIGHLY RECOMMEND**
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
If you're buying a car make sure its with Sue Simone!
byon 03/17/2022
I purchased a 2022 honda civic sport touring hatchback in all black at honda universe with Sue Simone! She was extremely helpful and helped me at every step of the way, I wouldn't have wanted it any other way I am extremely satisfied and happy with how everything turned out! Thanks Sue!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant experience
byon 03/15/2022
Neil Goldstein was an absolute pleasure to work with. I have purchased three cars from Neil. As a single woman I used to hate dealing with car salesmen. They always talked down to me like I was not knowable when it came to cars. Neil treated me the same as he would have treated a knowledgeable guy. I appreciated his honesty and knowledge.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Got a great deal. Neil Goldstein was great!
byon 03/10/2022
It has been over a year since we purchased this Honda Odyssey from Neil at Honda Universe. The car is great and we are very pleased with the deal that we got and the whole experience. I highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Our Experience at Honda Universe
byon 01/28/2022
We had an amazing experience at Honda Universe. My sales representative was Susan Simone. She was professional and knowledgeable of her role. She patiently answered all our questions. The manager Nick Salerno was also helpful and professional. I observed all sales representative to be busy and professionally dressed. The building was also clean. I would highly recommend Honda Universe to others. Linda Urena
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
DO NOT BUY FROM HERE! RIPOFF!
byon 01/30/2021
This dealership is beyond a ripoff. I would never ever recommend you buy a car here. Originally, I had $5500 to put down on a car and they gave me a rate of $350 per month as I was in the process of building my credit. After being at the dealership for a half of a day, by the time that I left it was closing time. I was able to do a transaction for $2000 (since that's all the bank would allow for the day) after I signed paperwork. I was going to give them the other $3500 the next day. After I gave them the rest of the money, they told me that they could only do a price of $501.46. DO NOT BUY HERE! As someone who was young and dumb, I was manipulated and I did not know better. I was in over my head and they knew this, but it profited their pockets. It destroyed my credit. DO NOT, DO NOT, DO NOT BUY HERE! Go to Coast Honda instead in Sea Girt, NJ.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
full brakes 2013 accord ex-l
byon 12/17/2019
a big thank you to service rep Lisa Baretta who wrote up job and ensured it was completed at a high quality
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Customer Service
byon 11/18/2019
Over the past 4 years we have purchased 5 new Hondas from Honda Universe for ourselves and our sons. The customer service is always fantastic! John McGraw, Customer Relations Manager, always ensures that we are treated fairly and professionally, and that we get a great deal. As well, our experiences with the Service Department are equally enjoyable. Bob in Service is always looking out for us and is an absolute pleasure. Thanks Honda Universe! Tom and Stacey
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John makes buying a car easy!
byon 11/18/2019
When I came into Honda to purchase a new vehicle, Jose was my salesperson. He was so friendly and knowledgeable in assisting me with my purchase of a new Honda insight. Unfortunately, a few weeks after we bought the car i was at the grocery store and someone hit their car door into mine causing a few scratches. I reached out to John McGraw to see what steps i had to take next to be able to get the scratches out of my door. He set my appointment up for me, and made everything quick and painless. John, your kindness and selfless act of going out of your way to help me with a service related issue speaks numbers about your character. Quite often when we do things to help people, we think nothing of it. I wanted to write this review and let you know how much you've made my day and thank you again for making things so quick and easy for me ( and before my husband saw the scratches!) thanks again to Jose, John, and the Honda Universe service department for having the best customer service i have seen in a while. I refuse to go anywhere else to buy/service my vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior Staff
byon 11/16/2019
Purchased a CR-V and the sales staff and management were exceptional, especially John McGraw. All of my questions were answered and I would recommend Honda Universe for all their purchases and service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Impressed with such amazing customer service!
byon 11/16/2019
When we called Honda Universe to ask about a Honda CR-V that we wanted in a specific color and was having a hard time finding one that we could pick up within a day or two we spoke with John McGraw who helped us beyond our expectations! We were so happy with our new car and John helped us get it quickly and in our budget! Thank you Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top notch dealership
byon 11/15/2019
Outstanding customer care. Especially John McGraw. John and his team put me in the car I wanted at the price I could afford. Best experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 11/13/2019
I went to Honda Universe nervous about buying a car. They made the experience so easy and fast. I will be returning when my wife lease us up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stay away from this place
byon 09/04/2019
We turned in a pilot lease and got another pilot lease we were told we would not have to pay a disposition fee guess what we had to pay disposition fee with a bunch of other charges I talked to a manager who said he would talk to the salesperson get back to me never happened I left another message for another manager never called back I called again for the first manager never called back going on two weeks no one has yet to return a phone call. Once the sell you a car they are done with you, stay away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Quick delivery
byon 08/22/2019
We called in advance and got the quote. On the same day, we received delivery of the car we were looking for. In and Out with no problems. Ivette, our sales lady and Ozzy, our finance guy were very good and quick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
When Does Persistence Become Harassment?
byon 03/30/2018
If you visit, call or write Honda Universe in Lakewood\, NJ DO NOT give them your email address unless you are ready to buy from them. They will pester you to death no matter how many times you ask them to stop.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great place
byon 03/07/2018
Worked with Shawn ended up leave with a brand new 2018 Accord great salesmen worked with us on pricing really good
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Scaring away potential clients
byon 02/05/2018
The showroom sales department and managers are awful. You walk in there and you get icy stares. No welcome, no costumer service. Especially the manager James Frederick (and I think it was also Nick Salerno, not sure as they refused to give their names). I would stay far away and give the business to a place that acts like they want it. The service department on the other hand, is GREAT.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
CR-V Great and so was Buying It!
byon 02/01/2018
I cannot say enough about Jasmine, Nick and Al and of course, my salesman Pete. I knew I wanted a CR-V, and had my payment target, but not sure if the package I was looking at was enough. In short, I kept in my taregt , got more options than expected, and was treated like a person, not a magnet on a board. Thanks Honda Universe. Oh, and I live a lot closer to 2 other Honda dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2018 Accord Baby!!!
byon 11/20/2017
I was referred here by a good friend of mines. My friend purchased a vehicle from a gentleman named Kyle Crawley who I called to set an appointment with. When I got to the dealership Kyle already had the vehicle I was interested in pulled up. We went for a test drive, negotiated on price and my trade (both were fair offers) did the paperwork & I was driving in my brand new Accord 3 hours later. Kyle took the time to make sure I was very familiar with the vehicle even though I told him multiple times I’ll figure it out. I’m glad he was so persistent because there’s so much in these new vehicles. Great dealership, awesome customer service definitely recommend Kyle Crawley at Honda Universe!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent experience
byon 10/18/2017
Our salesman David Serrania, customer service manager John and sales manager Nabil were all excellent. Buying a car is not easy but they made the entire experience a breeze.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honda Universe is not your average car dealership. Our number one goal is to exceed all your expectations while meeting all your automotive needs. It’s thanks to our customer commitment so many people are loyal to our dealership and enthusiastic about recommending us. If you are shopping for a car, we carry the full lineup of new Hondas, as well as a large inventory of used cars to choose from. No matter what your preference for style, size, performance, features, or budget is, you can count on finding just the right car for you at our location today.If you need to get an auto loan in order to complete the deal, our financing team will show you multiple options and walk you through every step of the process to make it as easy as possible. If your vehicle requires service or parts, we are also fully equipped to get your vehicle running perfectly quickly and affordably. Honda Universe has got you covered. Our team is here to guarantee that you have a great experience.