Hudson Subaru

by Bautista on 04/10/2018

HORRIBLE EXPERIENCE! My dad and I went to this dealership just to look around because my dad really needs a car. Then this sales consultant CHRISTIAN F. showed us the car that my dad wanted. So everything went well after the test drive. My dad decided to lease the car that has a blind spot monitoring. My dad wanted the car in the showroom but he didn't like the color so CHRISTIAN told us that he's going to get us the color that we wanted and the same add on like the blind spot monitoring. After we processed all the paperworks, we still didn't see the car that we asked for until the end of the transaction. He passed by us and transferred us to another sales agent. Then we read the lease and the paperwork specified that the car wasn't equipped with the blind spot monitoring. So we went back over there to ask and he told us that he messed up and didn't have the decency to offer us to fix the problem. We ended up paying the lease every month where the rate includes the blind spot monitoring that we didn't get. Add to the insult, he just wanted to give us a tshirt or a mug. Never ever going back to this dealership or will recommend this branch to anybody.

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by disgusted35 on 07/01/2016

DO not ever go to this dealership. Their advertised prices for used cars are jacked up if you have an incentive or bonus "check" even though they say there are Noincentives on the used car prices... When asked about the "special e price" every used car says to inquire about I was told that the E Price does not apply to used cars and that they cannot remove that from the used car listings and keep it on the new car listings.. Apparently IT says it's an all or nothing thing (Ok I believe that NOt). I was told the E Price is only for new cars because of discounts and incentives for the purchase of new cars and the used cars do not have discounts or incentives and that is the price. So the rude sales manager Rick says what do you expect to pay? I said that since I have a $3000 incentive "check" to buy a car from the dealership I was ok with the price minus the $3000. All of a sudden he claims that the used car price on the Internet is discounted with incentives and the check can not be used with ANY vehicle that is discounted or has incentives in the price... LoL his story changed from the EPrice does not apply to used cars because there are No incentives or discounts to they will not honor the incentive check because the used car price has discounts and incentives and it can't be used. This dealership is run by a bunch of dishonest people that give honest salesmen a bad name. Stay Away if you don't want to overpay be lied to and treated like you are too stupid to know what they are trying to do to you!

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by adamd61 on 08/06/2015

Because I knew the car that I wanted, a friend connected me with this dealership. The sales rep I worked with Kene Reeves, negotiated a deal with me while eating dinner in a restaurant! When I showed up to sign the paper work the next day, most of it was already completed. I still had to meet with the finance manager (45 min. wait b/c he was with another customer) but then I signed all the documents and was out the door with my new car! Kene was one of the most professional auto sale reps I have ever met. Well done. *Hint to others, know what you want going into a dealership and do a pre-approval (if financing) on the dealers website a head of time.

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by Bach1122 on 07/24/2014

Don't buy a car here! Worst customer service EVER! First I was baited and switched on the price of the car in that I was told that the price I'd seen advertised was a "loyalty discount" for people who had purchased from Hudson Subaru in the past. Although there was a disclaimer about the loyalty discount on an Internet listing the salesman showed me, on the site I used, there was no disclaimer. I figured that it was still an okay price even if it wasn't a GREAT price, and I really needed the car, so I bought it anyway. I drove it for eight days, after which the battery died. I called to complain and was told to take the car to a local mechanic and find out whether the battery needed replacement or whether it simply needed a good charge. When it turned out that the battery needed to be replaced, I was told to pay for the replacement battery and fax the receipt to the salesman I'd worked with, and I would be reimbursed. I paid approximately $245 for the replacement battery and sent the receipts as instructed. I did not get a reply in email or a return phone call despite many attempts. After several weeks of that, I spoke to customer service and explained the situation. Customer service apologised profusely, and told me to forward the receipts to them and it would be taken care of. So I did, and once again, I was ignored, unable to get a reply by phone or email. Finally, I gave up and took the further loss, which I'm sure is what Hudson Subaru was counting on. Between the bait-and-switch, and the bad faith with which I was dealt after the sale, I find it extremely hard to believe that anyone ever takes this place up on their "loyalty discount." I've never felt so disrespected by anyone I gave so much of my money to. Stay away!

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by bhalala on 06/14/2014

Had setup an appointment to see a vehicle. I was visiting them from different town and like 30 miles away and its during the peak hour of NYC traffic. Called them before starting - didnt get any response and the manager who setup the appointment was off that day. Was first surprise. I went there as they said someone else will show the vehicle. I setup the appointment for a test-drive for a used vehicle originally. Took us 15 mins to find a person who can help us. He filled in all our information and went to find the vehicle keeping us waiting for 63 minutes. Finally, he appeared and took us to the vehicle - it was sitting in a corner behind atleast 30 vehicles so there was no scope to move the vehicle even a meter. We respectfully said "thanks for your time" and returned.

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by Olswicheroo on 06/05/2014

Dealership is about as unprofessional as one could be. Be sure to confirm everything, {everything} that the salesman tells you. They told me when it was document signing time, that it was a simple mistake and not a bait and switch in the financing of the car. Honest, I was there for just over 5 hours, even after giving them their stock number on the car I wanted to buy. I could go on and on, after all I had 5 hours of their BS.

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by Olswicheroo on 05/30/2014

Dealership is about as unprofessional as one could be. Be sure to confirm everything, {everything} that the salesman tells you. They told me when it was document signing time, that it was a simple mistake and not a bait and switch in the financing of the car. Honest, I was there for just over 5 hours, even after giving them their stock number on the car I wanted to buy. I could go on and on, after all I had 5 hours of their BS.

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by carless2013 on 08/23/2013

I was looking for a 20I4 Subaru Forester for a while. It was told there are a lot of dealerships on route 440 or Hudson area. I found Hudson Subaru online. They seemed to have a decent inventory of Foresters. Monday I visited the place to see if they had the model I wanted. I dealt with Dawn (salesperson) and Mark (manager) initially. Mark worked with me on the price. Tuesday I put a deposit down and obtained the signed bill of sale. I obtained the loan, insurance and cashier checks to purchase the vehicle on Saturday. I arrived at Hudson Subaru and during inspection of the vehicle, I noticed there were several scratches all over and damage to the front bumper. I informed Dawn and eventually Jose (mark’s manager) of the issues. They tried to buff out the scratches but they needed a paint guy to fix the front bumper who usually comes in on Tuesdays. I told them I did not want to take the car home and bring it back in that condition since it was supposed to be a brand new car. I told them to call me once the issues were fixed and I would come to inspect it again with the intention of purchasing the vehicle. As I left the dealership I overheard a salesman ask Dawn if I left yet. I shrugged it off and left. Monday, Dawn called and told me that they sold my car ‘as is’ it that Saturday and they had another vehicle for me that had to be driven in. It would have about 100 miles on it. “What happened to my car?” I had to cancel the insurance, auto loan and returned the checks. Mind you there were fees that I had to pay to cancel it. The dealership showed no concern about them selling a car that was spoken for. Mark told me to trust him since I would not have liked my vehicle after they repaired it. I felt like they have done this before. They showed no remorse and tried to put the blame on me for not taking the damaged car “AS IS.” I contacted the Customer Relations Manager, Christina and informed her of the situation. Mark told her a different story so then a 3 way conversation ensued. Mark made sure that I knew that I would never find an honest and helpful salesman/manager as him. I hope I never do because at the end of the day my time was wasted. I am carless and I am out of money. No one should ever have to experience anything like this. My experience with this dealership was awful and I hope whomever purchased my car enjoy it.

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by eriben on 09/19/2009

This is a small dealership, but that is just positive in every way. I was led through a smooth sales process, give or take a price trick or two, but apart from the actual price negotiation everything was top notch. Including the coffee.

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