DCH Freehold Toyota

by Anto on 04/27/2024

We recently bought a RAV4 LE hybrid from DCH Toyota Freehold. Ian-Michael Salon gave us the best sales support and very friendly. He helped us to take delivery of the vehicle smoothly and on the promised date.

Read more

by NoTags on 03/19/2024

After many calls and multiple chats, I have gotten nothing from DCH. Unbelievable and ridiculous! Never again.

Read more

by Mark on 03/04/2024

This is the 12th car we've either purchased or leased from DCH Freehold Toyota. I've been working with Paul and Ian for many years and they are amazing. They are pleasant to work with, easy to talk to and they ALWAYS return phone calls. There's no reason to go anywhere else! They sell me exactly what I'm looking for and never get pushy with anything. This dealership is awesome. We are loyal to the Toyota brand, love the cars and SUVs and we'll be returning to DCH Freehold Toyota for our next vehicle.

Read more

by MKW on 12/22/2023

My experience purchasing a new car from Freehold Toyota was excellent whenever I’m working with the sales person named Ian Michael Salon! I’ve purchased many cars from him over the years and Ian is by far the easiest and most knowledgeable person to work with at Freehold Toyota. We usually purchase two cars to lease and it is always an easy process because of Ian‘s Patience and professionalism as he knows the car business inside and out. He always has my best interest in mind. He is never pushy or aggressive whatsoever, and he always keeps my budget as well in mind. He is always able to answer all our questions and meet our current needs in our current situation and lifestyle. Ian is always upfront and honest And knows how to work the numbers so that we stay within our budgetary limits but at the same time, putting us into a new vehicle, which both me and my husband will love I will always go back to Toyota because of their excellent customer service and high quality vehicles that you can rely on as well as working with Ian at the end of my lease is always a fast and easy process. I would highly recommend Ian to anyone who is looking to purchase or lease or finance a new car!

Read more

by Mike Deegan on 12/14/2023

I have been a Toyota customer for decades. When searching for the most competitive dealership and top sales associate after moving to Howell, NJ, I selected DCH Freehold Toyota and its premiere sales rep Ian Michael Salon. Ian was excellent, knowlesgeable, professional and he "listened." He worked with me to chose the right model and the best deal. Ian helped me navigate the process and I always felt Ian was my advocate and supporter. I would strongly recommend Ian and DCH Freehold! He has made me a satisfied, life-long customer. Ian deserves a 5-star rating. -Mike Deegan

Read more

by Felicia Szymanski on 10/04/2023

The Toyota dealership on route 9 in freehold is amazing. The gentleman there that took care of us Vincent (Vinny) went over and beyond for. I would totally recommend him and definitely go back if and when I need another car. I was very happy and the experience was great.

Read more

by Gary Phelps on 12/30/2022

I can't tell you how much I appreciated the sales staff of Freehold Toyota!! My sales person was Vincent Vitolo. He was AMAZING!! We purchased from out of state and he walked us though this process every step of the way. Not only was he an awesome sales person but he was a very nice man. He understood our time restraints of traveling to the dealership and buying the vehicle and he had everything set up for us when we arrived. He also followed up with us when I got home. Can't tell you what an awesome experience it was! If I need a vehicle, I would definitely call Vincent at Freehold Toyota! Gary Phelps

Read more

by Sila on 11/05/2022

Untrustworthy!! Unprofessional!! They want me pay for replacement windshield for Brand new car in Warranty, they can't, New car need to replace a tire, and never replaced.....what a shame...I think it's big mistake to service I'm this dch freehold. Tech is one of those, talking over you , not listening what you say, and don't care, they just need your money. STAY A WAY.

Read more

by Jeff Buchoff on 07/05/2022

Ian did a great job for us. During the most challenging car market I know of he got us the exact car we wanted and we drove it off the lot within two months of our first contact. Furthermore, Ian spent lots of time with us even after delivery of our awesome new RAV4 Prime XSE so we’d become familiar with all its capabilities. I recommend Ian highly!!!

Read more

by Greg on 06/30/2022

One of the best places to buy cars. Ian is really professional!!!

Read more

by Anzhelika on 06/30/2022

Ian is the best. This is a second car that he sold to us. Always honest and easy to work with. Always returns calls . He was very knowledgeable about the vehicles there, kind and knew just what we wanted based on our interests. We walked out happily and appreciate the great customer service.

Read more

by Larry Martins on 06/21/2022

Ian was fantastic but at this point it is my expectation. I have been purchasing cars from Ian for a little over 20 years. Where he goes, I go. He's fair, honest, easy to work with. He's a strong example of what the auto sales industry should be. Freehold Toyota is fortunate to have him. -Larry

Read more

by Michele on 06/18/2022

I have purchased several cars at DCH Freehold Toyota with Ian-Michael and he has gone above and beyond for me every single time. Super knowledgeable, responsive, personable and fun to work with. He makes the car buying experience enjoyable! I have to give a shout out to Chad in Finance as well, he was extremely pleasant, and great to work with. A+ all around! Oh and I loooooooove my new Camry!

Read more

by Tom Critelli on 04/23/2022

Polite, responsive, knowledgeable and friendly at all times, he has been a pleasure to work with.

Read more

by 1carbuyer on 01/31/2022

Sales person I spoke with over the phone called me hon at least twice even after I politely corrected him. Lack of respect, lack of product knowledge, lack of professionalism. I’m out.

Read more

by Lonny S on 12/24/2021

No pressure sales staff; very friendly and knowledgeable; all questions and concerns are answered honestly; very pleasant buying experience.

Read more

by HH on 11/20/2021

The lack of professionalism and disrespect was appalling!! We have never experienced, nor have we ever heard of anyone experiencing, a staff using profanity towards a customer until our visit to DCH Freehold Toyota. After numerous phone calls with a manager (Brian) to make sure the car was worth a 6.5-hour drive, we asked if there was anything else we needed to know about the car that would be an issue; we were told no, so we arranged time off work to make the trip. The car itself was in great shape, however there were 4 different brands of tires on it, one of which (rear driver side) was dry rotted on the tread and sidewall! DCH Freehold Toyota states on their website that they "professionally inspect" all of their cars "using the highest quality control standards". Yet a car with a dry rotted tire was put on the lot. We brought the tire to a manager's (Matt) attention as a safety concern, stating that the tire would not make the drive home and asked for a replacement. The response was "That's [non-permissible content removed]". The manager also refused to look at the tire with us, stating the tread was measured as 10/32 upon mechanic's inspection. We stated the tread depth was not the issue, but rather the dry-rot, and were again told "That's [non-permissible content removed]" as he walked away. A saleswoman (Ann) proceeded to ask if we liked the car. We answered "Yes, but that tire is not safe and will not get us home". She then laid down a sales sheet, breaking down the cost of the car which was $3,000 above the listing price of $6,888! Listed on the sheet was an $800 "accessory fee" added to the listed price of the car because the dealership chose to add nitrogen filled tires and VIN etching to the windows. We did not ask for these features! The website also assures "no gimmicks, no surprises", yet did not advertise their true price of the car with the added accessory fee, along with an outrageous $799 dealer doc fee. After standing to leave, the manager was willing to drop the accessory fee, yet was not willing to put a new tire on the car OR take $100 off so we could purchase a new tire to make the drive home. The blatant disrespect, indifference for customer safety, and absence of professionalism resulted in the loss of an easy sale! No car is worth what we experienced. Spend your money elsewhere.

Read more

by Tom griffith on 09/11/2021

Very upfront. Extremely customer focus. No surprises at the end. One of the best dealerships I've dealt with in my lifetime.

Read more

by HCG on 09/02/2021

Ian made a usually painful experience almost pleasant. Great suggestions, advice, and follow through.

Read more

by Gene and vigi on 09/02/2021

Super sure that we want another Toyota (our 4th), searched online and was amazed by the so many amazing reviews for Ian Michael Salon…found it so true , he made our purchase a breeze and hassle free..we would love to recommend Ian to all who wants to buy a Toyota and take it home happily the same day…Bravo !!!

Read more

by Vivian M on 06/28/2021

Had a good experience with DCH Freehold Toyota and Ian Salon. He was professional and answered our questions well.Will recommend him to our friends and family who needs any car in the future.

Read more