Flemington Subaru
Customer Reviews of Flemington Subaru
It’s all good!
byon 01/07/2024
The staff is great! Jeanette and Eric work diligently to ensure that you are a very satisfied customer. They treat you like you are part of their family.
satisfied
byon 04/16/2024
very friendly, explained the work to be done on my car
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Stars for Service at Flemington Subaru !!!!!
byon 02/28/2024
I have known my mechanic at Flemington Subaru for years and have total trust in and appreciation for his exceptional knowledge, skill, and, caring to do the right job right! I consider myself very lucky. In addition, the service staff are unusually personable and helpful...for example, showing me with patience and grace how to operate all the newfangled equipment on the beautiful new loaner car I drive while my own baby is being spruced up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A+ service
byon 02/09/2024
Service staff was courteous and service was completed within expected amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It’s all good!
byon 01/07/2024
The staff is great! Jeanette and Eric work diligently to ensure that you are a very satisfied customer. They treat you like you are part of their family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best service ever!
byon 01/05/2024
They let you know when you are due for service, follow up and then perform the service in a timely manner. Everything is explained thoroughly after service completion including a video of work on your vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good place to car shop
byon 12/13/2023
Prices are competitive, staff is very accommodating and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Good Service
byon 11/14/2023
The service department was courteous and communication was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1st service under the new ownership
byon 10/11/2023
I’m not sure how long the dealership has been under new ownership, but this is my 1st visit with them. I recognize the name, so I assume they are a chain. I had been happy with & a patron of the previous owners for years, so it will be an adjustment. The price of the 24,000 mile service seemed a bit high, but the prices of the other issues found seemed reasonable. Unfortunately the questions below (especially about prices) only have 2 choices, so my answer doesn’t accurately reflect my answer. I’m still reserving my final judgement/opinion on the new ownership until I’ve had another visit or two.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I would reccomend Ciocca Subaru of Flemington
byon 09/25/2023
I had a great experience buying my new Outback, I worked with Candida with the purchasing process. They do not pressure you to purchase unwanted options and they are transparent and upfront with their pricing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The service is great
byon 09/19/2023
Very professional. No hidden cost. I feel that I can trust the dealer service more. Great improvement of the service management.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Pleased
byon 08/12/2023
Jeff, in the service department, is wonderful to work with. He worked with me to troubleshoot some difficult issues and demonstrated tremendous professionalism. My issues are all resolved. Mike, the general manager, was equally helpful. I am very happy with this dealership and will be a longtime customer. Thank you !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great new car!
byon 08/04/2023
My husband an I have bought our cars here for many years. This is the first time I had to buy one on my own. I could not have asked for a more positive experience. My salesman was terrific. And the management that participated could not have been nicer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service at reasonable price
byon 07/18/2023
Great staff. Ashley took good care of overseeing my recent service, oil change and tire rotation. I liked the video of the inspection. I appreciate that I get free multipoint inspection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Positive Car Buying Experience
byon 07/15/2023
William H. sales agent is a gem. Instead of the traditional macho pushy sales guy, William created a conversation that made it easy to explore options and then negotiate with honesty for a great deal. I rate this a 10!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Terrible service
byon 07/03/2023
Mechanic identified an issue last time, brought it in with appointment to get the repair done (plus oil change), didn’t hear back all they. Called - was promised it would be done tomorrow. Tomorrow came, heard nothing, again called, now the tech was out. The day after was Sunday. Then Monday came. Again, nothing. Chased them down again - they provided me with an estimate for the repair (which had already been diagnosed). So, we ended up with a four day oil change. Before they were Ciocca, they were GREAT and reasonably priced. From now on: local guy for both our Subarus.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service plus
byon 06/20/2023
Great service, prompt and thorough checking the vehicles health
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good communication
byon 06/11/2023
I love the text and video feature they now have. No longer have to play phone tag. Simply text message back and forth is all it takes and it’s immediate. Video from mechanic is good too. Get to hear and see what’s wrong with car. Only recommendation is to speak louder and point camera at car and area being looked at. Service team continues to make great improvements
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AC Service
byon 05/27/2023
The AC service that was recommended at the time of my oil change, which I accepted, has left behind a very strong chemical odor in my car. If it does not dissipate soon, I will have much more to say about it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Jannette was fine, rest of dealership OMG!
byon 05/26/2023
Jannette was attentive and did her best to assist us. The Day we went to get the car it all went very poorly. Whoever detailed prepared the car left minor scratches on interior surfaces and somehow got a sticker paper inside the driver side air vent. Asked for $75 off, as I was a VIP program member, but it was anything but a VIP experience. Then overheard the finance rep we were dealing with complaining to his co- worker about us and the $75. Making statements like, then don’t buy the car. So, I informed Jannette that the staff should be more aware of berating customers, while they are still in the dealership and left. The sales manager stopped us in the parking lot, apologized, made the finance manager apologize, told us we would be dealing with a different finance manager. I agreed, but wife would not go back inside. You would think at that point everyone would be very much aware of our situation. Met with new finance manager, nice enough, but had an error on the sales tax calculations, fixed it as I pointed out the error. At that point I just wanted to close and leave, as I love the Subaru product and satisfied with VIP price for car. Finalize sale walk out to car, check driver side vent, the sticker paper was still there, Urgh! Jannette apologizes again. 20 minutes later, after suggesting they just replace the vent, which they did, drove off the lot, don’t think I’ll ever return. Nothing close to even a mediocre experience let alone good. This dealership location has a lot to work on. They have a great product, sorry to see Subaru represented so poorly.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great service
byon 05/12/2023
Service was great , reasonable time efficient likes r the video reviews, car wash and the see thru reminder for next service so much better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
24000 recommend service and oil change
byon 04/25/2023
I purchased my Subaru 2021 outback at Flemington Subaru and have been going there for the recommended service. I've been happy with their customer service and responsiveness to my questions and needs. I give them high recommendations for their service work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments