INFINITI of Englewood

by Infinity1 on 06/23/2018

Ray and Max were both very attentive. I would definitely recommend Infinity of Englewood to a friend.

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by BoNice22 on 06/08/2018

I had a great leasing experience at Infiniti of Englewood. From my online inquiry to my trade in valuation to vehicle selection to pricing to delivery. Everything was fair and smooth. Our Sales Director Juliet treated my wife and I like an old friend and it was more of a discussion of what we were looking for in relation to what I was looking to pay and they made it work. Jeff Leibler, GM, was fantastic and made us feel at home, too. When it was time, we also met with the other Managers Nick and Michael so we really felt like we were being taken care of. I would highly recommend going there if you are looking for an Infiniti!

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by Radwill on 12/30/2016

I bought a BMW 528 from them i had left a deposit and was due a refund of that deposit after i paid for the car in full cash. 2.5 month later no one will return my calls or even take the time to refund me the money. Just spoke to my lawyer and we are filing a lawsuit in small claims court to get my total deposit plus legal expenses. Just know this is the worst dealer ever. I will also be reporting this to the BBB.

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by EDMUNDS_1777 on 12/20/2016

I leased a new Q50 and traded in my old infiniti. it has now been three months that NMAC threatening to report me to a collection agency because "Infiniti of Englewood" didn't pay my remained balance fully. I visited more than 7 times and each time I am assured that it will be resolved ASAP. But, it is still not paid yet, and it will impacting my credit score soon. The way that "Infiniti of Englewood" has handled this matter has been unacceptable and I cannot recommend this location to anyone. I love Infiniti cars, but I don't think I get anther Infiniti again, because of "Infiniti of Englewood"

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by lovecars on 11/26/2016

They will lie on your face, check your paper work before signing up for anything. I was sold a car they dint have and then they lied to convince us to come to dealership just to lie more. Save your time and money. You don't want to be sold and stuck with it by such a dealership.

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by Poino76 on 01/11/2016

The dealership overall is OK but if like me, you face any problem, you won't be able to reach anybody at the Sales or Finance dept. It's now been nearly 2 months that I had my deal turned down for credit reasons (and also because I am an Expat with a low credit history) and I still haven't received my deposit back. And naturally, it's very difficult to contact the person in charge. The line is either busy or the voice mail is full and if you leave a message, you will never be called back. On top of that, I was given different prices on the QX60 and that the one I chose was with full option to finally discover in the end that only 2 packages were included in the model offered whereas when I stepped in for the first time, the price given were for a truck fully loaded (all 4 packages)! I think you need to stay away from this dealership.

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by i_z on 03/20/2015

I leased couple cars before on my name at Infiniti of Englewood so they knew who I am. In May 2011 I signed a new lease for Infiniti FX for 40 months. My daughter drove this car and she paid all lease payments and car insurance. On May 2013 my daughter stopped at Infiniti of Englewood for car maintenance. Sales person approached her and offered to get a newer car. This assumed termination of existing lease for Infiniti FX and starting a new lease for Infiniti JX. He ignored the fact that lease was on my name and I wasn't present there at that moment. Thus, they terminated lease for FX and started a new lease for another 40 months for Infiniti JX on my name. I couldn't imagine that such reputable business like Infiniti of Englewood could make both transactions on my name without me signing all the documents. My daughter lives in Las Vegas and drove Infiniti JX there. I was under assumption that my original lease for Infiniti FX will expire at the end of 2014. So it was a big surprise for me when I learned about what happened only in January 2015 when I got copy of the lease from Infiniti Financial. From the document I learned that it was not a car I originally leased and all signatures were not mine. As soon as I got documents from Infiniti Financial my husband and I visited the dealership in Englewood, NJ. We had an appointment on Saturday, Jan, 31 with Taz Abousamak (sales manager) email: [Email & Phone contact removed]. We provided him all the documents we had about this case. We asked him how it could happened that dealership let a young girl to sign a lease agreement, pass verification and financial check, and get brand new $50,000 luxury car on my name and leave dealership. He couldn't explain how this weird situation happened but he stated that I'm still responsible for the car payments until the end of the lease. He also guessed that our daughter used fake driver's license. In reality you cannot get $50 cash from the bank teller without ID, but Infiniti of Englewood let take $50,000 car to a person without asking any ID plus they knew that she is not me and processed important financial documents on my name without me being present there. This case would never happened if they follow regulations that required ID check and verification. They actually made me legally and financially responsible for this expensive car against my will as a customer. Obliviously the dealership doesn't want to cooperate even to discuss the case. We never heard from them again. Nobody contacted us from dealership about our matter. Moreover, they referred us to their lawyer Mr. David Carmel who also doesn't respond to us. They made me responsible for significant extra monthly payments for the car for long period of time. That fact that they put me in financial trouble without my knowledge or will is obvious but they still refuse to help to resolve this case. Do not even think to go there. Dishonest salespeople put you in financial trouble.

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by Gofman32 on 03/13/2015

I ‘ve met with sales manager Taz at the beginning of the February 2015 in the dealership to discuss a problem my wife got because of the obvious negligence from the dealer. Briefly the dealership allowed our relative to terminate existing lease for FX and open another lease for JX for my wife’s name without her being present or even knowing about it. It’s ridiculous case. No one can get $50 from bank teller without ID however the dealership let another person get $50,000 car for my wife’s name even without asking person’s ID. We know for sure that our relative didn’t use any fake ID. Dealer even didn’t ask for any ID. Thus, we don’t have a car but have financial obligation for this car. When I brought this issue to Taz he replied that we have no choice but to pay $700 a month lease for the car we even do not have or drive. He even refused to discuss further how the his dealership processed this lease for my wife’s name even without verifying who is who. He never returned any calls we left with secretary and his mail box was always full from angry customers. If you want to get in big financial trouble go to Infiniti of Englewood. Taz is the person that doesn’t care about you but only about making his commission. Look at the rating for this dealer on the Internet. It’s lower than 3. That’s how customers vote.

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by FedUp001 on 12/16/2014

I wish it was possible to give a zero for the rating! To highlight some of the issues since purchasing a vehicle from Infiniti of Englewood. 1. I was overcharged for my registration and tile fees. 2. Most recently found out my car was never registered, nor was the title sent to the lienholder although it was purchased 5/14. 3. I was sold a $3k warranty when my car was still eligible for a free warranty. 4. I had problems with the car not even 60 days after purchasing. My car repairs still haven’t been paid for by Infiniti even though they authorized the repairs. 5. I have been in a rental car since 8/14. I now have a lawsuit pending again them. Take my advice and stay clear of this dealership!!!

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by ghirardelli33 on 11/13/2014

RUN AS FAR AWAY FROM INFINITI OF ENGLEWOOD AS YOU CAN!Every department in this place is a disaster…from internet sales to sales to the finance department to the service dept.…they are all terrible to deal with!I saw the car that I wanted online.The Internet Sales Manager told me that he had the car in stock & would have it @ the dealership for me @ 4pm when I arrived.When I arrived at the dealership @ 4pm,the car was nowhere to be found.I was then thrown to a regular sales person & we had to go searching for the car.The car should have been in a lot that Infiniti shares w/Nissan in another town.We needed to stop @ the Nissan dealer to pick up keys in case WE needed to move the cars around to get to the car that I wanted.The sales person went inside the Nissan dealer & comes out w/the entire pegboard of keys (literally 50 keys)!Needless to say,the car wasn’t at that location.We then proceeded to try to find the car by driving passed the service dept. lot,a parking garage, & finally a piano store parking lot.After driving around w/the sales person through 2-3 towns & going to five separate locations to find the car, they finally found the car in a parking lot of a piano store!By the time they finally found the car, it was already nighttime so I couldn’t see a thing.The salesman then drove me to an Exxon station down the street so that I could see the car in “better” light(I had to use the flashlight on my phone to see certain parts of the car)!After negotiating, there were two items that Infiniti was going to fix…the scratched rim & the scratched bumper.I was told that I could pick up the car on a Monday (I purchased it on a Wednesday).What a surprise, the car wouldn’t be ready until Wednesday.Wednesday came & I asked the sales person @ least 5 times if the car was ready & he said yes.I told him to have the car at the dealership for 4PM.I arrived at 4:30PM & not only was the car not there,but neither was the salesman.The salesman finally showed up w/the car 45 minutes after it was supposed to be there.What a surprise, the scratch was never touched up.I was told by the salesman that he had the touch up paint for me(for ME to touch up the scratch MYSELF)but that someone had stolen it.He then told me to go to another Infiniti dealer to buy the paint so I could touch up the scratch MYSELF & that he would cut me a check!The salesman also told me that he was able to get an extra key.While I was waiting in the showroom,he asked me for the key,which I gave him.He went outside & came back in & asked me for the other key,which I gave him.After I got home,I realized that the extra key that he gave me didn’t work b/c it wasn’t for my car!Neither the key nor the key fob was for my car!The salesman knew when I was @ the dealership that the key didn’t work but yet he still gave it to me & didn’t say one word that it didn’t work.I called him & told him about the key not working & he said that he didn’t want me to leave the dealership with that key.If that was the case,why did he give it to me & let me leave with it!! As if all of that wasn’t bad enough,then I had to deal w/the finance guy.I had a bank check already made out to Infiniti of Englewood per the salesman instructions,but I was told by the finance manager that they would prefer that I pay that money to the bank this way Infiniti can make their money.So I told the finance guy why would I want to do this if my monthly payments would be less if I gave Infiniti the check.He then THREATENED me by saying that he wouldn’t sell me the car if I didn’t do it his way or if he did sell me the car,he was going to sell it to me for list price rather than what the salesman and I agreed upon.So I had to put down an amount that the FINANCE GUY SPECIFIED & then finance the rest otherwise he wouldn't have sold me the car or he would have sold it to me for thousands of dollars more than what was already agreed upon. Then the salesman that I was dealing with said that he would get me a correct key.I specifically told him numerous times that I needed a key fob & a key.After trying to contact the salesman,I called the Sales Manager & of course he didn’t answer his phone & his voicemail was full.So I hung up & called back & spoke to the receptionist…she paged him twice & he didn’t answer either page.So I left my number for him to return my call & he never did.I was able to get in contact w/the salesman that I was dealing with so I asked him if he would be at the dealership that Saturday & he told me yes.I specifically told him to have the key fob & KEY ready for me when I got there.When I arrive there, the salesman had the key fob & proceeded to tell me that the key in the key fob doesn’t work for my vehicle.So I asked him why not & he said, “They wont let me cut you a key.”So they will allow him to give me a key fob that’s worth hundreds of dollars but they won’t allow him to cut a key for me for $23?Makes no sense at all but after all that I have gone through with this dealership,it didn’t surprise me.I was then told by the salesman to go FOUR lights & make a left to go to the service dept. to have the key fob programmed & a key cut.So I drove through the 4 lights & made a left; there was no service dept.I then looked up the address for the service dept. & put it in my navigation system.Turns out that the service dept. was actually FIVE lights from the dealership,not four. Once I finally arrived @ the service dept., they programmed the key fob & cut the key.I was told by the service advisor that my car was washed & was out front.I went to check out & the cashier then told me that it would be another 10 mins b/c they were still washing my car.I gave her the $23 & her walkie-talkie went off…they told her that my car was already washed & it was out front waiting for me.I go outside & my car was waiting there for me, but it was never washed. Stay as far away from Infiniti of Englewood as you can…as you can see, every department in that place is terrible & their customer service is non-existent!They give you excuse,after excuse,after excuse & they are the most unorganized dealer(or any place of business)that I have ever seen.If this wasn’t the exact car that I wanted,I never would have bought it from there.I would NEVER recommend that anyone buy a car from this place or have your car serviced there unless you want to have a bunch of headaches.

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by nanciemark on 08/12/2014

Good luck getting any customer service from this dealership. Won't return phone calls or emails or deliver a key to the care that was sitting on the sales person's desk! Simple request, simple solution...mail the key...no response for more than 2 months.....Ridiculous and embarrassing for Infiniti.

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by sharg on 08/16/2013

I was offered an early termination on my lease of a G37x. All conversations were by phone or email. I was assured that the new G37x had every feature as my current G37x. After I signed all the docs and we went to get the new car, the salesman said he forgot to tell me that a few things are not on the new car such as the built in hard drive to record all of my cd's. Very cool feature. Worse yet, the salesman George T. inspected the vehicle and said I was good to go. He never mentioned another inspection would be necessary. Thinking I was all set I accepted the lack of the hard drive and drove away. One week later I get a bill for over $1000 from Infiniti for damages. I contacted George T, my salesman, who denied everything. I spoke with the manager one time and he promised to call me back. They will not take my calls nor call me back. STAY AWAY as this dealer is dishonest and does not value their customers.

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by froggie60901 on 07/30/2013

We recently bought a 2010 M35X at a dealership of yours, Infiniti of Englewood in NJ. I am disappointed to report that the whole experience was by far the worst car buying experience I have ever had. For being a luxury high end dealer the customer service is better at DMV. First off the car we had requested to see (the one we ended up buying) took about 30-40 minutes for them to locate. When they finally located the car we had to drive with some random employee who cursed the whole time. While I am not one to say I do not use foul language, I do know when around customers it is highly inappropriate. Secondly, the car was filthy. Our sales rep assured us the car would receive full maintenance and detailing prior to us picking it up. Upon picking up the car we found garbage still in the car, an ant infestation in the glove compartment and other debries. The so called maintenance was also no performed. Upon initially buying the car we noticed water in the tail light. Craig, the sales rep, stated the light and cover would be changed. Now we are two months into having the car and water is starting to collect in the exact same spot. The alignment is off, their are issues with the breaks and a weird clicking noise when the car is first driven in the morning. The car is two months old. We reported all of this to the dealer and brought the car back at their request. They stated that all issues would be resolved and the car would be full detailed. When we received the car back again no detailing was done except a car wash to the outside and we still have all of the same maintenance issues. At this point we are going to be reporting the dealership to the better business bureau and all online review sites. At this point we do not even want the car anymore. It has cost more time than it is worth.

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by usmcilya on 08/01/2012

Dealler promissed to install original navigation system but instead installed aftermarket piece which broke in a week. Now they're refusing to reimburse. Iv'e opeoned a case with the court and consummer affairs. Avoid Jerry Martinez at any cost - [non-permissible content removed]

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by angrycustome6 on 07/24/2012

DO NOT GET A CAR FROM HERE. I dealt with a short, caucasian, middle-aged sales manager. I believe his name was Ronnie. He was extremely rude and condescending. He argued his points, then shut me up by speaking loudly if I rebutted. I looked over to the person next to me and asked, "Why's this guy being so rude?" Ronnie then yelled, "What! What did you say?" and would not continue our conversation until I told him what I had said. He was obviously [non-permissible content removed]. Ronnie disregarded previous pricing and term negotiations that we had made on the phone. He wanted to charge over $100 more per month than what we had agreed on. He apparently knows nothing about human relations. I was angry literally within a minute of stepping in his office until the time I left, because he was just rude from the get-go. I hope he loses his job. I ended up leaving and buying my car from another Infiniti dealership. DO NOT. DEAL. WITH. THIS DEALERSHIP.

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by lease_guy on 06/11/2011

I leased a new 2011 FX35... I live in upstate NY and thought I would query dealerships closer to metropolitan NYC for better prices. Infiniti of Englewood came through with flying colors. They were the only dealer that gave my clear pricing info immediately with no BS. I've leased luxury cars every 3 years for the last 30+ years and these guys did it right. Fist contact was Roy S. via email and was handed over to George T. for the final sale transaction. Both were pleasant and most important to me efficient. They bend over backwards to make you feel welcome. Nothing but good things to say here.

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by adwp1 on 06/10/2011

Recently I leased 2011 QX56 from this dealership. They told me they will match other dealership's offer. I had 2008 M45 with 2 payments left on my account, and they had infiniti lease pull out program with infiniti will pay up to 3 months your lease payment if you lease or buy another Infiniti. After I signed all those papers and recieved car, few weeks later I received a letter from IFS( Infiniti of Finance) about past due balance and they will send it out to collecition agency. I called this dealership and found out that they used 3rd party financial company ( Hann financial)to make more money out of my lease instead of IFS, therefore my balance payment won't be paid by IFS. I asked them to pay for the balance because it was part of deal and they asked me to approve them about this deal. So I retrieved deleted emails from hotmail account and sent them back. It took them over a few weeks to make a decision and they said they will pay for it. Meanwhile my credit score got affected and credit card companies canceld some previleages like over time payment and etc. Guess what happened if I couldn't find those proofs like emails. They sent that payment on June 1st ( I signed contract on 3/31) by REGULAR MAIL and IFS still haven't received it yet. Seriously, if you are looking for Infiniti, go to others.

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by namedigi on 02/08/2011

Jeffrey - I wanted to drop you a brief note to say how impressed I am with your team at Infinity - in particular George Tayeh. As quick background, I have been a Lexus guy for nearly 10 years with three cars under my belt. With a few months left on my ES 350 lease I wanted to make a change. After a couple hours of online searching/comparing I settled in on the G37x. I then had to decide which dealership to go to and sent out a note to a couple of local Infinity dealers. The first call I got was from Roy at your dealership. Roy was helpful, knowledgeable and seemed like a straightshooter. With that, I made the trip to your showroom at 8pm on January 31st - smack in the middle of our recent snow. When I arrived I was greeted by a terrific receptionist and Roy. I spent a few minutes with Roy and was then introduced to George to discuss the specifics. Although I was familiar with the car, knew I was going to buy, and was literally the only customer in the store; George took extra time to review the G37x features and ensure I was comfortable. George also introduced me to Craig - another Infinity Superstar. I made the commitment to trade in my Lexus for the G37x that night and committed to come back the next afternoon. When I arrived I was again greeted by a great receptionist and spent time with Eddie discussing my Lexus. Eddie was also helpful and did an outstanding job expediting the Lexus review. Given my schedule, I decided to do the formal pick-up the following evening. On my 3rd and final visit I spent additional time with Craig who laid out and explained all the paperwork. Craig was a true professional and a great guy overall. I then hooked back up with George. Once again, George was incredibly thourough and helpful. George went out of his way to introduce me to Todd in your service department - another Infinity professional. Lastly, and to me most importantly, George went through the entire car with me to ensure I understoodd all the car's features - bluetooth, navigation, music box and much more. In all my car buying experience I have never gotten such a solid overview. I have been a senior Marketing and Sales guy for nearly 20 years and believe client service in the difference between success and failure - moreso than the few dollars one may pay extra on a lease/purchase. After three visits I was able to meet and deal with eight people across a range of areas and was impressed by each. I look forward to buying my next cars from Infinity and sharing my experiences with friends. Kudos again to George, Craig, Roy, Eddie, Todd and your reception team.

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by gailg1 on 01/17/2011

After speaking with and visiting several dealerships in my quest to purchase a new vehicle, I was delighted to finally connect with the group at Infiniti of Englewood. My first contact was an email response from Missy Kierych. Missy responded to my request for specific info about a new G37 4-door AWD that had the Smoky Quartz Exterior Color with navigations and the premium package. We spoke shortly after I received her email. Unlike other dealerships, she was knowledgable, articulate, professional and responsive. After coming into the dealership I then met with one their senior salespersons Dennis Lutz. Dennis was unusually straightforward, professional and not in any way hardsell. He is thoroughly knowledgable which I truly appreciated. I was in other dealerships and it amazed me that they could not answer basic questions about the car they were trying to sell to me. I explained clearly that I wanted to know the exact costs. Dennis outlined them all and there were no hidden or additional costs when I ultimately came in to finalize the deal and pick up my beautiful new car. I had my heart set on a Smoky Quartz Exterior with Wheat Interior. Apparently, there were only a limited number of cars with the packages I wanted that were produced for the northeast. Dennis and the Sales Manager, Eddie, went on a quest and refused to give up or disappoint me - even thought it was the week between Christmas and New Year's and there was a blizzard in the northeast - the 6th worst snowstorm in NY history! Craig, the financial manager, helped me understand the financing and taxes; and he clarified the monthly costs. He never refused a phone call and when I left a message, always returned my calls promptly. Again, whatever any of the team here promised, they all delivered. All in all, this was an incredibly positive experience. I am now the proud owner of a fabulous new Infiniti with all the bells and whistles - navigations, premium package and the exact esterior and interior colors that I wanted. I would highly recommend this dealership for their professionalism, service and integrity. In addition, the entire crew are genuinely lovely people. Although I'm from Manhattan, it was definitely worth crossing the GW Bridge to buy my car!! And of course, my car is a dream! This is my first Infiniti and I am now a huge fan. thanks again Infiniti of Englewood!

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by milanmehta on 12/25/2009

I was asking for the price of a 2010 Infiniti EX35 online and was contacted by one of their sales representatives, Eddie Ham. They quoted a very good price and went all the way until I had signed the contract. They took down my credit card information and deposit - but had secretly changed the price from what they had told me. I realized, only afterwards that they had increased the price drastically from what they had quoted online. I had an e-mail from the salesmen but they refused to honor that price, and instead had a different price in the contract which they gave me. When I took a closer look, I realized that they had double charged the destination fees, in hopes that I would overlook this portion of the bill. Basically, there is no point in dealing with this dealership as they will use a low price to bait you in and when you think you are going to get a good deal - it all changes at the end.

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by gbt6146 on 11/05/2009

I did my research and know what I am going to get (G37X, Premium,Navigation,etc). We (Internet sales manager and me) exchanged about 4 emails. When I finally offered my price and he agreed. I was at the showroom the next day, the sale associate showed me the car that we discussed, I checked around the car and we went back to his desk preparing the paper work. I was at the show room under 20 minutes. I went back on the next day to pick up my car, they did a great job on detailing the car (wax and clean in and out). Sale associate spent 10 minutes going over the car's gadgets. Back inside to the business manager and paid for the car, he offered some Infiniti services (that is part of his job), no pressure on his part, it is your choice to get it. I did not get any. I walked out the office, said good bye to the internet sale manager and the sale associate, and drove home with my beautiful car. The whole buying process took under one hour (20 minutes checking the car+ 25 minutes pick-up the car). My experience with Infinti od Englewood is that they are very professional, honest and no game playing . They did follow up on me several times after I bought the car. You might get a good deal if you ask.

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