Nielsen Dodge Chrysler Jeep Ram
Customer Reviews of Nielsen Dodge Chrysler Jeep Ram
Nielson is exploiting people in the car shortage
byon 11/03/2021
We ordered a vehicle with an agreed upon lease rate and vehicle price. after waiting over 3 months we went to pick up the vehicle. Nothing was mentioned for the first hour as we are going through the process, but then they send us to finance only to find out they are asking for an additional $75 a month or another $4,000 down on top of the original agreed $4,000. Should have seen this coming when they would not allow my wife to see or document the initial paperwork and order sheet claiming it was for their records only. Do not work with this dealership they are all [non-permissible content removed]. Because of the car crisis they don't care because they now have a vehicle on the lot that they know will be easy to sell. I had my 4 year old son crying as we walked out from this hell hole because for months he thought we were getting a new vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Tried to lease a Cherokee
byon 02/09/2021
I went in to lease a 2021 Cherokee Limited. Everything was fine until it came down to cost. As an affiliate reward member, there is supposed to be no haggling, I’m entitled to 1% below the dealer invoice plus any specials at the time of purchase. The msrp, was 37k, when I modeled the monthly cost on the lease I used a cheaper trim of $30k which was around $100 per mo with a 10k down payment. I figured it couldn’t be much more with a higher trim. I quickly checked before heading over with the limited trim and it was in the $150 range but didn’t do a screen shot of the model using eshop.jeep.com. Nielsen came back with a $300+ monthly cost for the same terms, handwritten on a blank sheet of paper. When I told them that was drastically overpriced and I wanted to see the dealer invoice and the detail as to how the got to this value, they came and said it was a “mistake” they forgot to apply the affiliates rewards discount about it was reduced to the mid $200s. When I told that was still incorrect and asked to see the detail again, they told me “it doesn’t work that way” and that I needed to show them the website that was reflecting my expectations. I informed them that this wasn’t a game where someone would withhold until seeing what the other had. I told them I would rerun the calculation on my phone with the limited model and in the meantime they should go get the breakdown that I had now asked for 3x. At this point it was again, just a number scribbled on a blank sheet of paper. At their refusal, I walked out. I’m happy to say I closed today on the EXACT same vehicle, with the same terms (10k down, 15 miles per year, 36 mo) for $138 a month lease with a very reasonable buy back option at another dealership a few miles away. How this dealership initially expected me to pay close to 3x that and then 2x after their “mistake” while refusing to disclose any detail for that cost is obscene, manipulative and flat out predatory. Needless to say I will NEVER patronize this dealership and would strongly advise anyone thinking of buying a car or leasing to demand a full breakdown of their cost analysis.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Positive Purchase at Neilson
byon 05/23/2017
Bernadine and Mark at Neilson made buying a new Jeep Grand Cherokee easy. They were very competitive with their sale price and made sure I got the vehicle I wanted. Neilson has an impressive inventory of well equipted models at all model levels which made coming home with the vehicle I wanted very easy. Bernadine is very nice and easy to work with and will do everything possible to meet your needs. I really appreciated her approach and partnership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Renegade
byon 05/05/2017
I purchased a new 2016 Renegade from Nielsen. Overall pleasant experience. Patrick offered great customer service and a comfortable buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Happy with my purchase!
byon 04/19/2017
Couldn't be happier with my new car! Had a great experience at Nielsen. Everyone is nice and attentive. Was referred here by a friend and I'm glad I listened.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don't bother shopping anywhere else
byon 04/11/2017
Ask for Eli...After plenty of researching and shopping around with at least seven other dealers, I was glad to finish the deal at Nielsen Dodge...no bait and switch deals, no fast talk, and felt like we all wanted to make this deal. Besides the shop being spotless, and comfortable, it was as painless as it could be. When I said the amount I wanted to put down, Eli assured me that would be the number...I wouldn't come to the table and see fees, taxes, relocation charges, etc. added on...how refreshing. I felt they were honest and fair, and as long as I feel this way through my lease, I will most definitely continue here as a customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Ram truck for mark
byon 03/25/2017
I am very happy with Nielsen dodge They explain leasing better than the last dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
RAM 1500 LTD
byon 03/15/2017
excellent, treated very fairly. Sales man very knowledgeable. Smooth process. good run down on how the options work in the ram.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very Friendly
byon 03/12/2017
Lexy was very nice to me. She is very knowledgeable and took the time to answer any questions. She even helped me out with a big bow so I could surprise my wife with her new car. Jim the sales manager was also nice and fair. I left with a new car a good feeling inside about my experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
leasing a ram
byon 02/25/2017
took quite a while to finally complete the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Truck Purchase
byon 01/28/2017
Met at door by friendly sales person, asked about requirements, showed us a vehicle and was told it would meet and exceed our needs. We were specific on towing capability. After questioning several times were told one thing, after taking home and researching found out info giving by sales person was not close to what we were told, which is why we purchased this vehicle. Our truck was looked at for trade in value,did not speak to anyone after our truck was looked at for any final numbers or contract. Waited a while then was taken into finance person to sign contract without any explanation. When brought up to sales manager we were told we got such a good deal on truck that we could trade up in a year with out loosing any value. The only thing he said about being told the wrong info on vehicle was there is nothing he could do about it. He emphasized again what a good deal we had gotten. Regardless of what deal you get if it wont do what you want is it a really good deal! .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Excellent Experience
byon 01/27/2017
Bought my second new vehicle in 10 months from Nielsen, both times was treated fairly, and got the best deal I found anywhere. They also had best selection of inventory around, in both cases bought previous yr leftovers (2015 and 2016). Could not have been more pleased with experience and all follow-ups
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome and professional
byon 01/04/2017
Amanda Chevannes was amazing, she took care of me and made me feel like family. Awesome job guys. Happy New Years !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Straight-Forward Service
byon 12/05/2016
I worked with Bill Daley on the Commercial Fleet Department for my purchase and he made the whole experience straight-forward, hassle-free and fair & reasonable when it came to the final price. This is my 2nd purchase of a Durango at Nielsen Dodge and I will definitely buy another car or truck from Bill and Nielsen Dodge!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
What all dealerships are supposed to be like
byon 11/02/2016
We have both a Dodge and a Jeep from Nielsen Dodge Chrysler Jeep Ram. We found their sales teams to be very knowledgeable about their vehicles and options. They made our lease and purchase as easy as I think it could have been. Nielsen is very proactive about checking back with you to make sure you are happy with you vehicle as well as reminding you about service. Obviously I have and will continue to recommend Nielsen Dodge Chrysler Jeep Ram to anyone in the market for a car, parts or service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 10/18/2016
David Goettlich made this a painless purchase. He is a great asset to Nielsen & went above and beyond to make this enjoyable! I will recommend him highly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Durango Purchase
byon 10/14/2016
Lexi was great. My wife's lease was up in October. WE started looking in August but let her know we were not ready to buy just yet. She was knowledgeable, courteous, and friendly. Finance manager Tom was also helpful, and both negotiated fairly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
love the car
byon 07/16/2016
Dave was extremely helpful and I love my new jeep. It was worth a ride up to East Hanover and Dave was exceptional
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dodge Challenger purchase
byon 07/10/2016
Everything was ok, Michael took great care of us and did his best to fulfill our request.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 06/28/2016
I dealt with Terrance, he made the experience easy and painless. He stayed in constant contact with me and he was genuine in his concern to get me in a new vehicle as quickly as possible. He made me believe that there are car salesmen who honestly want to help their customers. Please take care of this guy, he deserves it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jeep
byon 06/02/2016
The salesman Anthony was so courteous and professional. He was the primary reason we purchased the car at this particular dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
