Customer Reviews of Bill Dube Toyota
Simply The Best!!!
by 01/07/2020
onWarm, friendly and professional service from each and every person we dealt with on the day before Christmas!!! Brian Doyle was our salesperson and we could not have been treated better. He is knowledgeable, humorous a really great person. All of that is important but I must tell you that we also got the best price too! Just perfect!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service!
by 09/09/2019
onWe worked with David at Dover Toyota. He was fabulous. He was attentive and made buying our Rav4 very easy and stress free! Bill was also great. I have never had such an easy experience buying a car. I would recommend Dover Toyota highly and will for sure be going back the next time I need to purchase a vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bad Experience with the General Manager
by 04/03/2019
onWe had a horrible experience with the general manager, who told us that we were lucky she was even kind enough to speak with us. This was after our transmission blew on the highway, on a car less than 20 days old.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Pleasant and Painless
by 02/13/2019
onBest experience buying a car I think I've ever had. Did a lot of the legwork over the phone and email with Kendra and Lisa and Marie.They were excellent. From them ,to my salesperson ,to the finance office. Couldn't have been better.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Brooke
by 02/10/2019
onThank you soo much brooke you were such a huge help and are the reason we got our beautiful car that we wished for very very nice and extremely helpful bill dube is extremely lucky to have you on there team. Im sending my sister and my nephew to talk to you both looking for new vehicles
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2019 Corolla - Brooke Alexander
by 01/16/2019
onI had a great experience leasing my Toyota Corolla at Bill Dube. I really enjoyed working with Brooke Alexander, she was very helpful in making sure I could finance the car since I just graduated in May and wasn't sure that it was even an option. She explained all the features, leasing process, and was very patient throughout the whole process. I would 100% refer her to anyone that's looking for a new car and am very happy with how everything worked out. Thanks guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Car Apprehension
by 11/27/2017
onI never write reviews, in fact this is the first one Ive ever written, but I had such a great experience I felt I had to share. Truth be told, I hate purchasing new vehicles, I dont like the thought of having to haggle with people, and I hate the feeling Ive been taken for a sucker after leaving. In my 40 years, I can count on one hand the new vehicles Ive actually purchased from a dealership, as typically I tend to purchase by private sales instead. My brother-in-law advised me to go to Bill Dube Ford in Dover, NH and Im glad I listened. I loved the fact that they pride themselves on doing what is morally right for their customers, verses doing the minimum required to sell a vehicle. The sales agent, Brian, was awesome; he answered all my questions and was extremely helpful, all without pressuring me into a sale; and as a matter of fact, I left the first time without making a purchase. On my return he was still just as helpful and friendly as he was the first time I visited. I did make a purchase the second time, and in addition to working with Brian, I also spoke with Ann the sales manager, who was just as friendly and straight forward. We did negotiate back and forth slightly on the price, as is to be expected, but they gave me a great deal on my trade in and an amazing price on the new vehicle. All and all, I had a great experience, with much less anxiety than I anticipated going into the process. I recommend this company to anyone looking for a new vehicle, and while Im sure you can always find a place that will sell to you cheaper, their commitment to do what is right, and making their customers happy and comfortable, to me is more important. I definitely plan on using them for all my future purchases and Id like to say thanks to Brian and Ann for giving me such a great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very poor Customer service
by 01/10/2017
onFirst time buying car and it's very worse experience!!Made you wait for long time and left you alone on the middle of transaction.Screwed us over.We call the office and complaint ,talk to the top manager and told us to call back over and over for almost two weeks and at the end,insulted us instead of trying to resolve it and told us that they didn't do anything wrong.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
First Time Purchase
by 10/16/2016
onMy first time experience with this Dealer was exceptional. I worked with Ann Morin for almost a year in order to obtain the highly sought after Tundra TRD Pro. Ann was able to place one of the first factory orders for a 2017 model in the new cement color and kept me informed as to its status all along the way. All the staff I worked with (Ann Morin, Donna St.Pierre and Matt Eisenhuth) were very professional and knew their product well. I picked up the truck on 10/14/2016 and it is a gem!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Customer, Very Impressed
by 02/24/2016
onI live 100 miles away but decided to buy a new Corolla from Bill Dube's dealership this week based on their excellent prices (they participate in the military veteran TrueCar program), professional and knowledgeable staff, and prompt replies to all of my questions. Moreover, they were the only dealership of 4 that I contacted who immediately agreed to my request for a vehicle color they didn't have on the lot. Within ONE day, they had located and traded another dealer for exactly the color and model I wanted. Customer service at its best. Particular kudos to product specialist John O'Connor , Finance Manager Josh Gray and Customer Service agents Liz Mosley and Lisa Roberge - all were very professional, pleasant and enthusiastic. The team spirit and integration reflects highly on leadership that fosters such a positive work environment. I highly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
by 04/12/2015
onI had a great experience here with salesman David Porter. David really took care of us and ensured that we got the best deal possible. I felt comfortable with him; he wasn't pushy or pressuring like some sales people can be! Overall great experience will definitely recommend working with him to friends and family who are looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall good buying experience.
by 04/10/2015
onCame to Bill Dube with the intent to get another used Subaru. While they didn't have an Outback I was interested in, they did have a sweet 2012 Impreza that I went with, as I was impressed with the features I wanted & some I didn't know I wanted! Dave Porter was very helpful in terms of letting me know the facts without pressuring me towards anything I was less interested in. Got me thru the process with good humor & went a few extra miles out of the way (literally!) by coming into Portsmouth on his day off to get some paperwork filled out with my co-signer. Overall, what can be an anxious & stressful process was made much less so by the various employees, especially Mr. Porter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Toyota Camry
by 12/18/2014
onI found my salesperson John O'Connor to be knowledgeable, helpful, and just plain nice. Also the same could be said for Chris the financial person. From the moment I sat in my new car I felt very comfortable driving it. Love the style, color, etc.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
used car purchase
by 11/21/2014
onWorked with David Porter on buying a used corolla found him to be very knowledgeable and easy to work with. Stopped in on a Tuesday and drove the car home on Wednesday very smooth sale. Thanks Dave...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Solid Sales Exp with Little Nonsense
by 09/21/2014
onWe worked with David P. @ Bill Dube Toyota to buy a 2013 Prius and had a very positive experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience buying here
by 09/18/2014
onI splurged for a new RAV4. David was very knowledgeable and straightforward. Website is too misleading for what they really offer. Deals aren't as fantastic as their marketing leads you to believe. However, it is wonderful to drive a new vehicle again, even though they didn't put an inspection sticker on it. (Gotta make sure you check that one!) Again, David did an excellent job selling this car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excited and happy with new Tundra!"
by 06/23/2014
onCame in knowing I was going to buy a vehicle this week. Andy Boston was there to help. Friendly, polite, and informative. No pushiness, gently guidance and a very satisfied customer. Recommend Bill D and ask for Andy B!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2012 Rav4
by 06/20/2014
onRich made the car buying experience palatable. Ask for him when you go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
by 06/19/2014
onGoing In I didnt know what to expect, I soon found myself talking with Shawn the sales guy. He's a very nice and personable person. Not pushy in the least bit. After a test drive and all the paperwork, I talked to Joe who went over the final numbers and details with me. Also another very nice and personable guy. Any questions I had they were happy to answer, even if I asked twice. I would definitely consider purchasing here again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great minivan buying experience!
by 06/17/2014
onI was looking for a new van in my price range. I simply had to get out of my old Odyssey as it was falling apart around me. Every time I drove to job, a little part of me died. Thankfully, I spoke with Dave and he told me to come down and that he was sure I would leave a very happy woman. He seemed to know exactly what I was looking for and was able to get me into a gorgeous used Toyota Sienna that I fell in love with immediately. I did leave a very happy woman! I got the payments I could afford AND I got all the bells and whistles. It was awesome leaving the same day in a minivan that suits me and my family. Everyone was really friendly and helpful and even though part of the time I had my kids with me, there was plenty of toys and popcorn to keep them occupied. I will definitely buy here in the future!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
POOR Sales Person
by 04/18/2013
onWhen I asked some basic questions about a New Car the salesman wanted to me to go in the office to get answers and talk, when I asked basic question and did not want to go inside Then when I would not follow him in he was RUDE wise guy. So I went down the street and I am purchasing a New Honda Accord.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments