Customer Reviews of Findlay Chevrolet
Easy and efficient truck buying.
byon 07/24/2023
I did not have a lot of time to shop and waste sitting at the dealership. A sales team found what I wanted and I went in for a test drive. I was out of there in 20 minutes. All of the time consuming paperwork was done through email and text and then I only spent another hour when I went back to sign everything and drive away with my new truck.
Poor Service
byon 10/02/2023
An oil change and a tire sensor replacement took 11 hours. When I picked up the car they said it took longer because they had to talk to the insurance to approve the sensor. Really 11hours! When I picked up the car, no body offer to help, it was my first time in this dealer and. I body there offer any assistance. I follow the signs where it said CASHIER, I stood there for 25 min. When it was my turned, they said I was standing in the wrong cashier. They sent me back to the service area, I stood there but I didn’t know where to go or who to talked to as my service guy Don had already gone home. my wife asked for the manager as it got ridiculous. The manager tried to get defensive in the beginning as he was using excuses to justify why it took long but at the end he said something had gone wrong, it shouldn’t had taken that long and offer for compensation but I didn’t accept it. I reply your employees need to get paid and when you don’t charge for a service. Done they are the ones affected. I didn’t ask for a manager to get away from paying but more for awareness, I paid in full!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Easy and efficient truck buying.
byon 07/24/2023
I did not have a lot of time to shop and waste sitting at the dealership. A sales team found what I wanted and I went in for a test drive. I was out of there in 20 minutes. All of the time consuming paperwork was done through email and text and then I only spent another hour when I went back to sign everything and drive away with my new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New car purchase
byon 04/14/2023
I walked into the dealership with a bad vibe from previous car shopping experiences, but Mo and the team was great. Mo was juggling two customers at one time, but I never felt like I was just sitting around waiting for him! The customer service and experience was great!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
OIL change
byon 02/01/2023
I had an appointment for an oil change at 10:00 am. I arrived at 9:30 and waited till 10:00 for a rep to help me. He told me it would be about 2 hours so I had my daughter pick me up. At 3:30 I called to see if my car was done yet and they said yes. When I got there I asked the rep what is the point of making an appointment and he said that the tech were not with it today. So I said thanks for letting me know because I will go to a different dealership next time. Then he told me the oil change was $90 and he got it down to $72. Henderson Chevrolet is only $69.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Lana was great!
byon 01/31/2023
I've been coming to Findlay since I moved to Las Vegas from California in 2017. I used to do all my dealings with Anthony, but since he left I have tried a couple of different advisors. However, Lana Garceau is fantastic! She went over and beyond to make sure I got the best service and coverage necessary for my vehicle. She called the warranty company and got them to come out and do an inspection which ultimately allowed them to approve my service. I was put into a rental car that was also covered and Lana kept me informed every step of the way. Thank you to Lana and her extraordinary customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Friendly Findley.
byon 09/05/2022
This dealership has been around for many years, our household has bought three cars here, and will likely buy here again when our son is ready. The staff is pleasant to work with and, negotiating a good deal, is a big deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Did not deliver as stated
byon 09/05/2022
Was there for five hours when told it would only take a few hours. Had to go ask other wise I would have been there longer
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great Customer Service
byon 08/29/2022
The sales representative made purchasing a new vehicle a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
Maverick lady
byon 08/17/2022
If you take delivery at the dealership they are probably OK. I’m still waiting for paperwork—my copies of bill of sale, warranty description, etc. The Maverick lady didn’t leave me a copy of anything. Probably not good to buy out of state.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
owner
byon 08/07/2022
Very Facerable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Tahoe
byon 05/28/2022
I felt really comfortable with Gary through the purchase of my Tahoe. He was fair and upfront through the whole process, even though it was over the phone. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My 2022 Tahoe Premier
byon 05/04/2022
I can not explained how happy and pleased we are with our Second Purchase from Findley Chevrolet. Matt Masluk makes it easy! Thank you Matt.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Horrible
byon 04/26/2022
Horrible experience. Lied about price over the phone and made me travel over 350 miles for nothing. Never going back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great
byon 04/23/2022
Have been purchasing and servicing vehicles from them since 2007 with all positive experiences.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience
byon 04/20/2022
We were traveling home from vacation and called to see if they had a specific vehicle for our daughter. They had one in stock so we stopped in and told them we were tired from traveling and didn’t want to go back and forth with numbers and told them what we were willing to work with and wanted. They made it happen and were very fast in paperwork and able to get us in and out in no time! Very pleased with this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick and fair
byon 04/05/2022
Professional staff
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
A’maize’ing salesperson
byon 03/25/2022
Great dealership with a very friendly salesman, Ray Jimenez.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Quick and Painless
byon 03/12/2022
Made my purchase very easy and painless. Gary Nelson my salesman was awesome highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Finally bought a new car.
byon 03/12/2022
I want to thank Mike and Martrell for taking the guess work out of buying a new car. Took me 16 year to make the decision. They were patient and listened to my issues. They worked with me to get me into the car I wanted. I am really happy with my Chevy Trax. Thank you! Carrie Spiropoulos
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hot Red Blazer
byon 12/21/2021
Very enthusiastic, good vibe in and around the dealership. Internet sales very helpful, will get right to the point, Price! I was recommended to Findlay by my neighbor who had a great experience with Findlay as well. Issac was my sales rep, very knowledgeable and friendly answered my questions, great guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Purchase
byon 08/26/2021
Sam was top notch. Sale was easy and smooth.Findlay staff was very courteous and treated us very well. Would highly recommend!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments