Fernley Chrysler Dodge Jeep Ram
Customer Reviews of Fernley Chrysler Dodge Jeep Ram
Run unless you want endless headaches
byon 05/24/2022
I hope all is well. I bought a new 22 Grand Cherokee L from Fernley last month. Buying process was super easy and I appreciated the driveway delivery. After delivery I noticed the rear bumper had cracked paint. After a week or so of waiting for a call from service to schedule like my sales guy said I called for an update. He said he forgot and assumed I was going to drop the Jeep by even though he said Juli would call me. Anyways, got the vehicle picked up and a loaner dropped off. You guys had to bring it to the body shop to fix. No problem at all but zero communication and I had to keep asking for the updates. Then the body shop broke a taillight which happens, so it delayed it a bit. Long story a little shorter loaner I could not drive because it was a higher mileage Audi that was leaking oil onto the exhaust manifold causing odor and smoke. Today the vehicle came back to me with heat shields removed in the back seat still, the Jeep is filthy, missing gaskets around a backup sensor and more damage from removing the bumper. I also ordered roof rack bars that the salesman said he would have put in the vehicle since it was there. I never received a call from the parts department like he said to pay and that caused the parts to not to be out in the jeep. It has been a nightmare since this all started. Like I said the sale part was easy and enjoyable. After sale has been a nightmare, mainly because things that were promised were not fulfilled and communication has been poor. We had to deal with 1 vehicle while this was being sorted and now it is still not handled correctly. Hope this helps having some first hand experience passed along. Having paintwork and more scratches and chips that need to be fixed on a new 65k Jeep is extremely frustrating.
- Recommend this dealer? No
TRD Pros
byon 01/17/2021
This is not my first experience with Dolan Toyota its my 4th, and my experience as usual and expected was phenomenal, I also did not expect anything less from our salesman Nate Pecson and Experience Manager Kris Surabotsopon, per usual they were very patient, and listened to our wants and needs and delivered with exact perfection with total professionalism, Definitely true assets to Dolan Toyota. Thanks Again guys
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding experience at Dolan Fernley Jeep
byon 01/12/2021
Outstanding professional team! General Manager Tom W. provided exceptional direction to his team and offered excellent recommendations during the sales process. Nadia L. in Finance was efficient, knowledgeable and a pleasure to work with! Product Specialist Art R. offered fantastic customer service, free from any pressure! I would return to Fernely Chrysler Dodge Jeep Ram for future vehicle needs, and would confidently recommend them to friends and family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Buying Experience
byon 07/18/2017
We purchased a new Chrysler 300 from Fernley Chrysler on July 14, 2017. This is the third 300 we've bought since 2003. and I have to say that this was the best experience we have had when purchasing a new car. Salesmen, John Vaughan and Rod Allen took great care of us and made sure that every detail and every question we had was answered. Many times, car salesman seem to talk down to women, but as the primary driver of this car I had lots of questions and never once felt as if I was being patronized. It was a very hot and very busy Saturday, but these men made sure that everything we wanted was handled quickly and efficiently. I would heartily recommend Fernley Chrysler Jeep to my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
