Archie Cochrane Ford
Customer Reviews of Archie Cochrane Ford
Super Awesome
byon 12/12/2023
Lexi was awesome & so helpful. The process was simple & swift...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super Awesome
byon 12/12/2023
Lexi was awesome & so helpful. The process was simple & swift...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New truck
byon 12/12/2023
Tim Jenkins is extremely thorough with the process of a new truck sell. He covered all details and goes the extra mile to make you feel comfortable in all aspects of buying a new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used car!
byon 07/20/2023
GreatService!!! And very professional team!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/04/2023
I broke down in Billings and the team at Archie Cochran's Ford got me going in a couple of days .found the part ,worked on a Saturday everyone was amazing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
On top of it dealer
byon 04/01/2023
We ordered our van and had to wait a good while for it but our sales rep was very good about keeping us up on how our order was progressing. He was also very patient with our many questions. The dealer overall was not one of the kind that lost interest in us once they had our money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience from start to finish
byon 02/19/2023
The team at Archie Cochrane my the trade-in and purchase easy and fair. It was refreshing to buy a new Ford from a dealer that knows how to sell to a business as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
F250
byon 02/14/2023
Bought a used f250 and they helped me alot to find a warranty that covered my investment
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Employees Lie and Managers Won’t Do Anything
byon 01/04/2022
My husband and I purchased a new F150 a few months ago. The truck is great and the salesman was terrific; however that day when we sat down with Chris in finance he indicated if we ever wanted to cancel the warranty and gap coverage to come back to him and he would get cash in our pocket, whereas most other places would apply the refund to the loan principal. We usually decline this coverage and the only reason we decided to is because of what he said. A few weeks ago we decided we would like to cancel the coverage and not only was Chris very slow to respond, he indicated he could only apply the refund to the principal. We then spoke to a manager, Mike, who not only said the same thing but was rude, unprofessional, and basically tried to talk us out of it by making us feel stupid. At no point did he apologize for any miscommunication or state he would talk to Chris to make sure he wasn’t giving people the wrong impression or make any attempt to remedy the situation. After being in management for 20 years I can’t imagine dealing with a customer that way. All we were asking is that the dealership honored its word and to be honest it seems that Chris is purposely lying to customers to sell warranties and earn a commission. I next reached out to Matt, another manager, and all he did was pass me off to someone that still hasn’t contacted me. Obviously nobody cares about the customer so I wouldn’t recommend buying here.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
2 Comments
Professional, courteous service
byon 05/23/2021
The crew at the service department was very professional and customer oriented. They were quick with the service and easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2019 Ford Flex
byon 12/25/2020
Purchased this beauty from Archie Cochrane Ford- nice price, good, honest people. Really pleased with the whole experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jason Ellison at Archie Cochran Ford is the best
byon 09/23/2020
I met Jason while shopping online. Archie Cochrain Ford had the largest selection of F-250s that I had found anywhere and the prices were great. I drove over 200 miles to buy my F250 from Jason. I vacilated between the XL model and the XLT model. Jason was incredibly patient as he worked up all the numbers on one truck just to have me change my mind and have him work up all the numbers on the other model. Then I went and got my wife and she made Jason change everything back to the first model. I would have been ripping my hair out but Jason just looked like this was all normal. I would strongly recommend Jason Ellison at Archie Cochran Ford to anyone looking to buy a new Ford truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F-150 service
byon 06/26/2018
I was able to get an appointment quickly and was finished promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work on truck body
byon 05/03/2018
Had good experience with the work done. Claim was handled well. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Patience
byon 12/27/2016
Jim Muse was very patient with me. Instead of pushing me to buy right away, he waited almost 2 weeks to get me the rebates needed to get the price down to what I wanted. Thanks and have a Happy New Year.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service personnel
byon 11/23/2016
Every experience with John Cunningham is spot-on. He listens to our needs, makes sure the work is done that we request, and offers any assistance we may need. He is a valuable employee and one of the reasons we have purchased our last 4 vehicles there and had our kids purchase theirs there also.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New truck purchase at Archie Cochrane Ford
byon 08/30/2016
Archie Cochrane Ford did everything they could to help me find the truck I wanted, and did so in a friendly and professional manner. I had a couple minor issues related to the purchase that they responded to immediately, and then followed up to make sure that the issues were resolved to my satisfaction. The sales and service staff were great and I highly recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 08/20/2016
Leigh was incredible. I felt she went above and beyond for me. I absolutely LOVE my car and will definitely be more than happy to do business at Archie Cochrane again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 08/19/2016
It was so easy to drop it off, get a ride to work, and continue my day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service! Excellent staff!
byon 07/18/2016
Purchased a 2015 F-150 Lariat March of 2016. Staff was excellent. It was as if it was all about us! Pam Rice was exceptionally awesome! Had the vehicle in for its first service on 07-15-2016. Again, staff was excellent. Made the appointment on-line. How convenient! Service was fast and on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
friendly service people
byon 07/15/2016
Service me,n were very friendly Got to me on my assigned time and finished service when expected Over all rating great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Made the deal work for us.
byon 07/13/2016
Friendly staff that asked the right questions. They made the deal work for us and now we'really enjoying our new Ford Expedition.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments