Thompson Cadillac
Customer Reviews of Thompson Cadillac
2023 Acadia Denali
byon 10/02/2023
Salesman was courteous, helpful and not pushy in the least. Finance agent was excellent and agin, informative but not too forward. Liked them both
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 Acadia Denali
byon 10/02/2023
Salesman was courteous, helpful and not pushy in the least. Finance agent was excellent and agin, informative but not too forward. Liked them both
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thompson’s is great!!!
byon 09/24/2023
Great experience! My salesman Mike Peters and financial guy Mike Wood were very helpful and made everything quick and easy. Shout out to the service department and Austin Terry for always taking great care of me in the past!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thompson Sales Car Buying Experience
byon 06/01/2023
Best experience ever! Going car shoping has been a dreaded task in the past. I have had salesmen only allow me to see certain stock that was driven to me to see in a designated area. Another place the salesman wouldn't even talk to me about a certain car on the lot that sat there for months. He treated me like I couldn't afford or wouldn't qualify for a loan. This went on for weeks, finally I went to another dealer and bought a brand new Mustang. I will never set foot on that lot again. Those are just a few of my experiences and others tell me similar stories. Now I know who to recommend all my friends and family to. Thank you Thompson Sales for making my car buying experience a "JOY". Everyone I came in contact to was so accomodating, and gracious. I will never forget the treatment I received!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best GMC Dealership, Period!
byon 05/01/2023
Just purchased my 4th vehicle from Thompson GMC, and from day 1 I've been treated like family. Awesome staff, efficient, and will walk you through every step of the process without ever making you feel small. If you ever need a new vehicle, call Bobby Duncan. The guy is honest, respectful, and down to earth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Over priced
byon 02/19/2023
I went to Thompson quick lube for an oil change and tire rotation. I was a little taken back by the cost of service at $110. The service was good but felt the cost was excessive.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
The only dealership/ service center I will use.
byon 12/16/2022
Have purchased multiple vehicles here, and have been treated amazing every time. This is the only location I use very any service needed on all of my vehicle. They are fast, friendly, and reliable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great dealership
byon 05/06/2022
I have bought several vehicles in my life. I always buy new. I can say this is the best out of all. Knowledgeable friendly staff. Great service department. I have found my preferred place to buy and trade. I have always had my service done where I buy. They are fast with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 01/01/2020
Digger Wells was very professional and patient. I danced around buying a GMC Sierra for over a year and he was always nice and eager to assist.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Repairs and updates
byon 11/15/2018
I had a wonderful experience with Thompsons Service department. From the scheduling with Jenny to Quinten my service rep to Paul the person that helped me with my loaner. The ladies at the cashiers desk were friendly and nice! Overall this was a wonderful experience and I am so appreciative of the hard work that each of the staff put forth to ensure that all my needs were met!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
have plenty of money before going to Thompson's service dept
byon 09/09/2015
When you go in (which we have many times over a lot of years) they find and report EVERYTHING bumper to bumper and tell you without caring how much you pay. The consumer doesn't have the knowledge what needs fixing and what doesn't, and they make it sound scary. When you go in for 1 problem and they find 3 more in addition. Be ready to spend $1000-$3000 a visit. There is little choice when the service engine light comes on; they have a monopoly. I'm talking about cadillacs. I'll never buy another and never there.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
I only trust Thompson's for Sales and Service
byon 01/08/2013
I have never had a bad experience with Thompson's in the 12 years I've done business with them. My most recent experience was just as pleasant. My salesman Roy L. went the extra mile to make sure I was happy. I bought my first Cadillac from AJ, who is now is financing, so the entire time doing paperwork was a pleasure just catching up with an old friend. I have confidence that should and when I need service done to my new car I can count on Wes O. or Quinton at the QuikLube.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Buyer Experience
byon 01/07/2013
Thompson Cadillac, has hands-down the best customer experience. The knowledgeable, helpful, and courteous staff put you at ease as you realize they aren't trying to throw you into something you don't like for more than it's worth. They care about your wants and needs as a potential owner, they listen, and do their very best to make owning your new car possible and affordable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thanks, Roy at Thompson Sales!
byon 12/08/2012
Roy is a great sales consultant. Thompson Sales is lucky to have Roy representing them so well. Roy waited for us to approach him. He was a good listener and answered all of our questions. He was friendly and kind and made this a pleasant buying experience for us. With Roy's help our car buying experience was A+. We would highly recommend him and Thompson Sales to anyone who is looking for a new car. Thanks, Roy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thompson Sales Experience
byon 02/13/2012
We have purchased from Thompson in the past so have come to expect outstanding service. We dropped by the dealership on a cold blustery Saturday afternoon to look at at 2011 pre-owned Buick Enclave. Roy Line was our sales consultant and Roy showed us the car, let us take it out for a test drive, had our trade in evaluated and started the paperwork on the Enclave. While the paperwork was being prepared we wandered the showroom floor - looked at a CTSV and managed to keep our emotions in check. We also spent some time looking at a SRX and managed to not be tempted for the first two trips over to check it out. Roy asked us if we wanted to drive an SRX - we should have declined the invitation but Roy was so easy going and laid back about it - no presssure at all - that we said sure. Long story short: we are now the proud owner of a raven black SRX Premium. We don't want to offend all the Enclave owners out there - but WOW we love the SRX. Roy Line and Mike Wood (business manager) were superb to work with. A terriffic buying experience - yes we are both pleased. Go by and see Roy - he's a pleasure to work with - even if you change your mind and take home more than you intended ................ Roy did an excellent job explaining the features of both automobiles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2011 CTS-V
byon 06/20/2011
I have purchased a number of cars from Thompson over the years. I have always enjoyed working with Jeremy and Anthony. Their commitment and customer service are the reasons I keep going back and will continue to go back for decades to come. They answer all my questions, take the time to work for me, and find answers they do not immediately know the answer too. Ultimately they help to get me the exact car I want for a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top rate buying experience!
byon 04/05/2011
As a self-proclaimed 'used car salesman' hater, I was pleasantly surprised at the experience with Thompson. I put off buying a car for over a year just because I didn't want to go through the normal high pressure sales. Adam Ragan was friendly, not high pressure, and answered all of our questions. Bonus items that made our time more pleasant with a 4 year old: play room and a fully stocked restaurant style refrigerator with snacks and drinks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazingly Smooth Experience
byon 02/22/2011
Very easy going and low pressure buying experience. The salesman did not use any of the typical used car salesman pressure that most other dealers do. They also took care of the little things that go a long way such as paying for the state inspection, filling up my tank, detailing the car, and checking tire pressures. The price for the car was fair. I also appreciated how the finance manager was not overly pushy when it came to the extras they try to sell such as the 3M coating, theftguard, etc. He gave me his opinion but did not argue when I said no. Lastly, when I pulled into the dealership I was not attacked by a group of vultures like most other dealerships. I started looking at the car and was not approached until I looked at several vehicles. The salesman was very patient with me and showed me several cars to help me with my decision. He was not pushy at all and seemed to understand exactly what I was looking for. Rather than pushing a more expensive vehicle he went with what I wanted (although my wife chose the more expensive vehicle on her own).
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unbelievable experience
byon 01/01/2011
Unbelievable value and service. I was buying a car for my son that was turning 16. They helped me select a car that he would love but was safe and within my budget. I could not have asked for anything more or could not have envisioned a better experience. Thank you, Thank you, Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2010 Cadillac CTS AWD Purchase
byon 11/16/2010
My wife and I went to Thompson's to test drive the Cadillac CTS. We had never driven one, so we wanted to drive one, thinking of purchasing next year (2011). We drove a used one, thinking that was all we could afford. Long story short, we saw a new Tuscan Bronze AWD CTS. We thought it was out of our price range, but after getting down to business with Adam, it turned out, we bought it. I had made inquiry online about the CTS, Bobby Stevens contacted both me and my wife, as we had both inquired online. I believe I received an email in less than an hour and a phone call shortly thereafter. We worked out the deal with Adam Ragan because Bobby was busy when we first arrived. It was almost 7 P.M. when we left the dealership with our new CTS.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GREAT Experience!!!
byon 11/09/2010
I cannot express how happy I am with Adam Ragan and Thompson Sales. They were wonderful. My husband and I found the Yukon XL we had been looking for online. We are in Texas, so my husband flew to MO and when he got there the vehicle was just as they said. After dealing with many dealerships, Thompson was by far the BEST!!! I would 100% recommend Adam Ragan and Thompson Buick GMC Cadillac!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
easiest buying experience ever
byon 07/28/2010
We visited 3 other dealerships in the area. This was our last stop of the day. We honestly told the salesman, Denny Cobb, that we were just there to compare their large SUVs with their competitor. Denny stood patiently in the blazing heat to answer our questions as we browsed. He never pressured us or became annoying as some of the salesman elsewhere tend to do. His knowledge of the vehicles inside and out was accurate and on our departure he wished us luck in our search. We ultimately returned to Thompson and made 3 visits to compare the Escalade with the Denali. Once we decided on the Denali, I was able to get our trade in appraised and the price quote for the vehicle within 15 minutes. The owner/manager, Tyler Thompson, came by to meet us both Denny and Tyler told us to take our time and that we could have as long as we needed to think about the purchase. We returned to make the purchase and within the hour we were meeting with Mike Wood, the finance guy. He was awesome, didn't push products and just "told us like it is". Delivery of the vehicle was organized and Denny went over all of the features of the car to make sure we understood. He also shared his cell phone number and told us to call him if we had any questions at all.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments