Lou Fusz Buick GMC
Customer Reviews of Lou Fusz Buick GMC
5 Star Customer Service
byon 05/15/2023
I came, I saw, I conquered. The entire car buying process was so smooth. It started with an online inquiry that was promptly answered within 5 minutes. I scheduled an appointment with Caleb. Once there, we discussed what I was interested in, my vehicle expectations, and most importantly, what I wanted to pay. Within 30 minutes, he delivered! Down to the EXACT monthly payment I wanted! Ryan, the finance manager, pulled it all together & made it happen. I'm happy with my purchase. The customer service was flawless & I felt like a priority every step of the way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
5 Star Customer Service
byon 05/15/2023
I came, I saw, I conquered. The entire car buying process was so smooth. It started with an online inquiry that was promptly answered within 5 minutes. I scheduled an appointment with Caleb. Once there, we discussed what I was interested in, my vehicle expectations, and most importantly, what I wanted to pay. Within 30 minutes, he delivered! Down to the EXACT monthly payment I wanted! Ryan, the finance manager, pulled it all together & made it happen. I'm happy with my purchase. The customer service was flawless & I felt like a priority every step of the way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
SERVICE
byon 08/09/2022
Very professional advisors
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service team!
byon 05/04/2022
The service department and Amy Tysdal were great to work with and I will use them for everything that needs to be done to my truck for now on! The service and communication were second to none!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very Dissatisfied
byon 07/08/2017
I took my truck in to have it repaired. After a week Lou Fusz Buick GMC replaced the distributor. When the distributor was replaced, the mechanic forgot to replace a gasket so the truck began to leak a lot of oil. I returned to Lou Fusz Buick GMC to have them fix their mistake. I was told that it would almost be another week before someone could look at the vehicle. I asked to speak with the manager. I told him that my truck was just returned to me after a week and it was running worse now than it did before. I also explained that if I had to wait it another week for it to be fixed, I would have to take it somewhere else. He replied, as he raised his arms in the air, "Go ahead, take it somewhere else!" I thought this was very unprofessional, since his business was responsible for the oil leak. I took my truck to Gateway Buick GMC and they apologized for my experience with their competitor and repaired the truck the same day at no cost to me. My truck runs great now!
First Lease experience
byon 11/02/2016
John Randazzo, made it all happen seamlessly. Very personable, efficient and knowledgeable. I will definitely do business with John again. I recommended John to my friends and they were very pleased as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Stress free car buying
byon 06/30/2016
Scott and Larry made this the best car buying experience we have ever had, and we love our car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest, fast service!
byon 03/29/2016
I got an oil change and tire rotation in an hour and a half! Great service, too!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer for Life!
byon 03/08/2016
I always have the best experience with Lou Fusz GMC. I started using Lou Fusz because it was convenient to work for having my car serviced. I've had nothing but great experiences with their Service department!! I decided to trade my vehicle in and the first and only place I thought of to buy from was Lou Fusz. They have made me a customer for life. Both Service and Sales are full of the nicest people you would ever want to do business with. My favorite Service Agent is Jason W. He always makes me feel like part of the family and I never feel like he's trying to sell me something I don't need. In fact it's quite the opposite. He'll tell me honestly if I can wait a little longer or if it really needs to be done ASAP. I love the feeling of knowing I'm a customer not just another dollar to be made. Lou Fusz GMC is the only place we take a our vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 03/29/2015
My experience at Lou Fusz Buick was very good service. I especially enjoyed the lounges you have,and great service from Amy. She was very courteous and especially nice. She answered all my questions and assured me that I would be out in time to get to work. Thanks for the great service and thank-you Amy for being so nice!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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byon 03/27/2015
I had ask for a rattle in my dash to be repaired. My 2014 Silverado has 5,000 miles on it. Service department indicated they could not hear the rattle. I heard the rattle again on my way home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
My first oil change and tire rotation
byon 03/12/2015
The service representative was very courteous. I was pleased with the prompt service. My vehicle looked great when it was returned to me!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great salesperson
byon 03/03/2015
Pierre was helpful, friendly and very likable. There was no pressure, and he answered all my husband's questions patiently. It was easy to work with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service!
byon 02/26/2015
My car was not finished as expected. I had trouble getting a ride to pick up the car. Jason went above and beyond the call of duty by asking the service tech to stay to finish my car! Thank you Jason Walters!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Actual Service
byon 02/25/2015
Eric Wagner was outstanding and he did a exceptional job and getting my maintenance services I needed. Eric is knowledgeable, through and understanding. He should be commended for his service he does for your customers. I was pleased and confident he would repair my vehicle correctly. Hats off to Eric and job well done. I know now where to go for good service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Satisfied Customer
byon 02/24/2015
We had our 2003 Yukon serviced there last week and Amy the Service Tech was great to work with. We then traded in our 2003 Yukon and purchased a 2015 Acadia Denali which we love and Gus Loftis our Sales Consultant was fantastic on handling everything. This is the 3rd New Vehicle that we have purchased from this Lou Fusz GMC Dealership and we have had all of those vehicles serviced there. I always recommend them to all of our friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quite pleased.
byon 02/17/2015
Salessmans Scott Brotherton was very helpful, and not pushy. he explained many of the cars features. Dave (finance) took care of the loan information but we were pre-approved and he contacted our credit union to all the approvals. still tooks ups about 4 hours and we werent even negotiating since the car was purchased thru a Partner program.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant surprise
byon 02/09/2015
I was worried about break shimmy and was expecting to have to pay for big break job. They did some simple brake cleaning and I was pleased to not be overcharged.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 02/02/2015
Everyone at Fusz made my buying experience painless and easy. I love my new Yukon Denali and will purchase from you again in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new car
byon 01/30/2015
very nice and professional salesman I was his first sale he was new at Lou Fusz.I will recommend him to my friends and family
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service at Dealership Pays Big
byon 01/27/2015
I went to dealership for routine oil change, tire rotation and multi-point inspection. While there I also mentioned to service advisor that the check engine light has recently come on and subsequently gone off over the past week of so. She recommened an engine diagnostic be performed to determine to source, stating it could be a minor issue relating to the oil change or some major power train problem. It turned out the problem was cause by a loose timing belt and other internal engine issues all of which were still under warranty. The problem was fixed within a couple of days saving me thousands of dollars had it not been discovered until later. The dealership paying for a rental car while mine was being repaired was a much needed extra bonus. Thanks Lou Fus
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
General maintenance
byon 01/17/2015
I had oil changed and a blinker light replaced. It was completed in about 90 minutes which is a little long, but it looked like a busy afternoon.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments