Customer Reviews of Don Brown Chevrolet
Top notch
byon 02/15/2023
The entire experience superb with post vivid conditions still dictating operations. Our salesman kept us informed with the limited information available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Out of town Chevy customer completely satisfied
byon 10/04/2023
Trevor was absolutely outstanding in taking care of me!! I was a custom back on 10-5-2021; I am from out of town. I was driving thru STL again last Friday morning…he quickly took care of me so I could get back on the road. I made a new friend that day with Trevor … professional in every aspect !! Thank you Trevor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top notch
byon 02/15/2023
The entire experience superb with post vivid conditions still dictating operations. Our salesman kept us informed with the limited information available.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and tire rotation
byon 01/25/2023
Got there on time, the service advisor was pleasant and understanding and got me going promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service department
byon 12/13/2022
This was my fourth time there for the same issue just to be told I had to come out of more money just for the same problem yo still be going on at this point I’m feeling like I’m just being cheated out of my money and time. Who want to be sitting at a car shop all day long on there off days each an other one I have off I’m literally at don brown for my car to get fixed on for the same thing or something different that I’m being told is wrong instead of just letting me know the first time around. This is ridiculous an very expensive and frustrating. Once’s they get the Damn problem fixed properly they will not have to ever worry about my service again…
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car
byon 09/05/2018
Glad everything was repaired under warranty !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 08/19/2018
My experience was great fast and friendly ..:
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great work by Body Shop
byon 05/14/2018
I had a car run into my car. My insurance allowed me to get it fixed at Don Brown. The Body Shop was very good at taking care that I had a rental car and was well advised all along the way. When I picked it up the major damage in the rear had been beautifully restored. However there was an additional wound on the front bumper. Even though there was no mention of it the managèr at Don Brown let me know what steps I should take and what he could do next. I don’t like how the insurance company handled it but the D B manager handled it so well!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Freedom back
byon 05/14/2018
Dr. Don Brown I towed my car in the other day. The transmission needed work, and it was going to be expensive. They had no obligation to help me. They worked out an affordable fix. I didn’t tell them my situation. I do walk with a cane. I have MS (Multiple Sclerosis) It is debilitating and has no cure. It can cause many issues. My car helps me maintain my freedom and independence as long as I can. Glenda, I believe spearheaded this solution for me. I am appreciative to the service department for assisting me. I am stubborn and don’t like to rely on family and friends to help me. I will get to that point soon enough. Thanks Don Brown for my freedom back. Robert
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Paul Deyoung is an amazing salesman!
byon 04/25/2018
We have been coming to Don Brown for years now and always request for Paul Deyoung! He is very personable and actually cares about getting you in the right car for the right price. He constantly asks questions and just knows customer service. I tell everyone if they are looking for a car to go to Don Brown and ask for Paul! Super happy!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always treats me right!
byon 10/02/2014
I bought my last two cars from Don Brown Chevrolet. They're fair-priced, found me a lender, and made the horrendous process of buying a car a little more comfortable. My last car was even an "as is," and I've had no trouble with it for years!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Don Brown Chevrolet was worth the drive for us!
byon 12/18/2010
I purchased a new Chevrolet Equinox from Don Brown Chevrolet and so far A++++++++ service. I found the vehicle I wanted online and send a price quote request to the dealer. This was the first time I'd ever attempted to shop online for a car. I was impressed by the professionalism of the internet salesperson. He was able to answer all my questions and the response time was less than a hour! I was given the best offer by Don Brown and when I got there nothing changed! I will be buying all my vehicles from Don Brown Chevrolet!!!!!!!!!!!! Paul G.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We are a 2nd generation family owned and operated dealership that has been serving the Eastern side of Missouri for 30 years. We have been committed to providing our customers with a comfortable, total ownership experience since the doors were opened by Don Brown, our founder, in 1984. Our customers are treated like family and will work as a team to make sure they leave satisfied every time. We call this the Don Brown Deal! Stop by today to experience the Don Brown Deal for yourself!