Customer Reviews of Dean Team Volkswagen Kirkwood
Great experience, very nice salesperson
byon 10/07/2020
I showed up after scheduling an appointment with Nick Berblinger on a Wednesday afternoon. Nick had the car I was interested in pulled up, washed and ready to test drive. After 10 minutes of highway driving, I knew I had picked the right car. The deal they put together for me was just right and stuck perfectly to my budget. After a short visit with the finance office I was ready to go. I enjoyed my experience so much that when it was my stepsons turn to buy a car, We went right back to see Nick and the Dean Team. Overall it was a great experience that I would recommend to everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Berated - Buyer Beware
byon 11/26/2019
I was looking for somewhere to review this dealership for other potential purchasers - this was our experience: We went in to casually view a few car options that weren’t available at a dealership closest to our home, we were surprised by the immediate level of customer service that we received. We quickly determined that the vehicles we came in to look at would not work for us as they didn’t fit our lifestyle. We had mentioned that we liked the Atlas, but it was out of range considering what we wanted to spend. We were pushed to make an offer on a vehicle with the trim level we wanted - which they didn’t have and would have to procure from another dealer. We shot them another thinking it would be too low and we’re surprised to find that the manager agreed - even knowing that he would have to have it brought it. We were super appreciative of that - and their willingness to be so proactive as an expression of their appreciation for military service members. We put down a deposit - which was never expressed as nonrefundable - with the verbal expectation that we were agreeing barring any issues we had with the vehicle once it came in. The vehicle came in a few days later and we came in to test drive it after the weekend. We were concerned with several issues - particularly the transmission lag. Our saleswoman even asked why we weren’t as excited as we “should be”. Upon leaving we expressed our concerns with each other and then notified our saleswoman via text. Late last night we received a text back saying she would address our concerns with the manager and get back to us. We waited hours after opening and didn’t hear anything. We decided the most effective and honest way to address our concerns would be to just visit the dealership. We walked in the door to an immediate hostile attitude. Our saleswoman greeted us but then just stood there while the manager berated us loudly on the floor; “I took you at your word that this was the car you wanted...I now own this car that I bought for you...What if I decided just not to sell you this car for what we agreed on - you’d lose your mind!...etc” Not only was this extremely poor customer service, but it was rude and meant to intimidate. Another salesperson - who we had never even spoken to - came over and also loudly and heatedly interjected how we were doing wrong by the dealer. When asked what we wanted to do we stated that we did not want to purchase THIS Atlas and we wanted our deposit back. “No, never going to happen!” shouted at us so we left as to not cause a bigger problem and possibly turn what should have been a civil conversation in to an actual altercation. OUR DEPOSIT MONEY WAS STOLEN by this dealership - we had no written agreement beyond the price that we would pay if we purchased this vehicle. Before placing the deposit on the car we expressly asked if it was in order to hold this particular vehicle for us BARRING any concerns that we may have as we had never driven it, let alone set eyes on it. In my opinion I would spend time with another dealership if you like to keep you money in your pocket and don’t like being publicly shamed for issues out of your control. This behavior was abhorrent and we are disgusted. Deposit money is ALWAYS refundable unless expressly stated otherwise. Yelling at customers on a sales floor is NEVER acceptable behavior. Shame on you.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience
byon 07/16/2019
This was my first time ever buying a car. I had no idea what to expect with financing or anything else. Brent made the experience a breeze as well as all the other dean team members. Everyone was so friendly and welcoming. I will definitely be back. I love my new Volkswagen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
True to online ad.
byon 01/24/2019
Dealt with Brent and Scott. The actual purchase price was as advertised online. No hidden fees. No hidden dealer add ons. Their document fee was the lowest of five different VW dealers I spoke to. Brent and Scott answered my questions promptly and with a direct answer, no salesperson doublespeak. Got a good deal but more importantly I was treated very well by this dealership. No games.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It was well worth the trip!!
byon 02/12/2018
Dean Team had the exact car I wanted to purchase. My salesman, Carlos Ruiz, went above and beyond while helping me. We drove from Chicago to see the car and he made the trip worth it. I can't say enough about Carlos or the car. So glad we took the drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dean Team: Dream Team & Ruslan Golovatskiy: Jordan
byon 02/04/2018
Ruslan was beyond great! Dean Team was the third delearship I went to and they were by far the best one. For starters, I was treated with the up most respect even with a horrible credit score and situation. Ruslan not only found me a car that I could get a loan with... but a car that I Actually wanted within my monthly price range... and for the kicker, with an apr far lower than any other delearship!! They offer free car washes and a loaner for when your car is in service. If you want an all star player helping you get into a car you want... can afford and get a loan for.. Ruslan is your guy. And Dean Team is the place! 10/10 Elliott L
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Car Buying Experience!
byon 08/14/2013
Nikki P. was salesperson. They did a great job. Bought Jetta well below the price predicted by Edmunds. Car in perfect condition. Very friendly group. Very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 11/14/2012
I purchased a new car from Dean Team in Kirkwood last week and everything about the experience was great. They helped me with everything from my challlenging credit circumstance to finding exactly the car I wanted. They gave me more for my trade in than I expected and when it came time for the long dreaded finance office, i was in and out. Eddie the salesman was fantastic. Colin, the GM made many calls to help get me more for my trade in since there were so many issues with the car. I had an Overall fantastic experience from this store.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Founded upon the commitment to offer our community complete customer satisfaction with their vehicles and automotive services, Dean Team Volkswagen of Kirkwood offers a premier selection of the top VW models and a state-of-the-art service center at affordable prices. As local family owned and run car dealer, we approach our sales and service with a fresh perspective that looks to the future of our customers and our community.
Experience The Dean Team Difference
If you're looking for your next vehicle, Dean Team Volkswagen of Kirkwood with an extensive inventory should be the first place you look. Our team of highly motivated professionals is dedicated to providing you with friendly and knowledgeable customer service alongside our comprehensive selection of new Volkswagen models and Certified Pre-Owned vehicles to ensure that we locate just the right vehicle to fit your needs.