Customer Reviews of Pat Peck Honda in Gulfport
Great process
byon 04/29/2024
JC helped my wife and I get a new car. JC was great and made the process very easy and enjoyable! Much appreciated and I recommend Pat Peck and JC if you’re looking to get a Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Consistently disappointed
byon 05/05/2024
I am consistently disappointed when I get my vehicle serviced here. After ten years of using Pat Peck Honda, I am done. Today my service cost $500 (routine maintenance) and nobody informed me prior to the services being completed. This was much higher than I anticipated and was prepared to spend. In the past, I have had the service members get me a rental car with my warranty, only to tell me at the last minute that I have to pay out of pocket if Honda takes more than 3 days to complete my service. (Spoiler: they did.) The last time I had my car serviced, one of the windshield wipers was randomly higher than the other and could be seen from the drivers seat. I didn’t even have maintenance done on my wipers. My passenger side head light is out. They gave me my car back with the headlight still not working. The next time I took it in, I ask them to check the headlight. Once again they gave me my car back with the headlight not working. Come to find out they had changed the bulb twice, which didn’t fix the problem, so they just gave me my car back with the headlight still out- twice. Today, I told my service member this story, she had the technician checked the light, said he found nothing wrong with it, so they offered to change the bulb……for $35. Nobody walks me to my car after a service. They just take my money and say, “ok it’s outside with the keys in it, bye.” Despite all of this, everyone I have worked with is incredible progressional and polite. They just seem to be lacking in training? To my knowledge, the work performed has always been of good quality.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Appreciate Pat Peck Service Department
byon 05/01/2024
Always a friendly greeting/thank you and quick service for oil and filter changes. Today I needed two new tires so was there a little longer than usual. I like the text notification for anything recommended whether it’s needed immediately or can wait. I will be traveling tomorrow so I was glad to get new front tires that I had already noticed looking worn.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Paulette Hoffman wife of the late Kenneth Hoffman
byon 04/30/2024
This was such a wonderful experience. My oil indicater was at 15 %. I called and was scheduled in 30 minutes. Fast, efficient and thorough so I could complete my other tasks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great process
byon 04/29/2024
JC helped my wife and I get a new car. JC was great and made the process very easy and enjoyable! Much appreciated and I recommend Pat Peck and JC if you’re looking to get a Honda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frustrated with service
byon 04/18/2024
I had an appt for my 2024 Honda CR-V. 4585 miles. It has a metallic squeaky noise in the left front. The dealership drove the car. Could hear the noise, but had no idea what was causing it. Appt was at 10:15. I was dismissed at 11:30. Was asked to come back on another day and leave the car. I had all day that day. They didn't bother to ask if I minded waiting while they tried to figure out what was wrong. I felt like I wasn't worth the trouble or their time. My car is still under warranty, and I have the extended "bumper to bumper" warranty. I asked if continuing to drive it was harming something, and was assued it "wouldn't leave me stranded on the freeway". Not real assuring as they had no idea what was causing the noise. I'm frustrated. And now I have to inconvenience someone else, as I live alone. And take another day out of my schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Break job
byon 04/10/2024
Beware of hidden charges. Quote was for $219 for front and $219 for back. That’s $438 plus MS sales tax (7%), $31 should have been about $470.Bill was $512. Didn’t get a real clear answer other than shop fees.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Satisfied Buyer
byon 04/09/2024
Very professional and friendly. Everything went smoothly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change/ inspection
byon 03/29/2024
My car was promptly serviced and I was kept informed of the progress. Very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Painfully slow, botched appt time, poor communication
byon 03/28/2024
your service department is killing y'all. My wife has been there since 2pm for a 2pm appointment and it’s 4:25. They just told her our van was in the back and it was next but she can see her van still in the parking lot and they haven't started. And they told her 45 more minutes. That will be 3 hours and 15 minutes for a routine oil change that she had an appointment for. So we had to get kids picked up and rearrange an entire day and evening, that could have been avoided by an accurate appointment time. When asked, the service department said someone had quit - but at what point had they quit? Was it any time before the 2pm? If so, y’all can text for anything else, so why not text for this? I’ve ALWAYS used dealership service, for all 4 of our vans… we will find another dealership or use someone else in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quick Purchase
byon 03/27/2024
Thank you to Heather for a great buying experience. It was fast, friendly, and easy. A++
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 03/22/2024
Bought a 2017 CRV I absolutely love it and Katrina Vance is the best ever!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/18/2024
Was in and out within an hour even though they were very busy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!
byon 03/13/2024
The customer service was great & even better I was in and out within an hour of my appt time. Very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/12/2024
The service that was done on my 2023 Honda crv was done in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
All tires have low pressure day after service
byon 03/06/2024
I just received service yesterday and paid $221 to have everything done. I’m on a trip now and my tire pressure gauge just went on. All 4 tires are low-which was part of the service received yesterday. Super inconvenient and for such an easy task, I shouldn’t have to worry about doing this after spending the money.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
No Difference
byon 03/02/2024
The service person I had was very nice. She was very professional & very knowledgeable. She was just very pleasant to deal with. She provided service a few minutes before my appointment. The oil change took two hours which was fine. It was great to know the oil change was complementary for the first two years or 24k miles, whichever came first. When I left the dealership, my car still had the shaking when I applied my brakes which I was expecting them to fail & tell me I needed SOMETHING, but nothing. My low air tire gauge came on also & it wasn’t an issue before. I’m not sure they did everything they claimed to have done they did & only kept my car & 2 hrs to seem as they did. Get what u pay for. 🫤🤨🫤🤨🫤
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great service Department! Ermani is an Asset⭐️⭐️⭐️⭐️⭐️
byon 02/24/2024
I was there today due to rattling noise under the front end, I knew what it was- a clip that popped off.. and software update that needs to finish installing.. I was told they don’t do software update there but they’ll figure it out. Ermani came and got me and showed me what it looked like under the front end… I told them the story of what happened…which she could relate. Very happy with the service I received today. My wait was about an 1hr which is about the average… let me tell you, it’s worth the wait….waiting room are stocked with snacks, bottled water, and coffee.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car Salesmen
byon 02/13/2024
John was so helpful and accommodating!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honda CR-V Service
byon 02/11/2024
Took my car in to get my lower engine cover shield replaced and all went well. Was in and out in a pretty quick time too. They didn’t have a couple of the mounting clips/ bolts in stock (the shield has about 9-11 attachment points) but assured me it was securely on and would not come off. After I checked myself it seemed to be secure.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Call Center Lack of Communication
byon 02/04/2024
I called the Pat Peck Honda ph # to schedule my routine service on my 2018 Accord. I asked about the Accord recall and was told the additional service could be scheduled along with my routine appt. The man asked me if I would be staying or leaving the vehicle. I asked how long the recall would take and he told me 6 hours. I live 40 minutes away from the dealer so I made special plans to accommodate a 6-7 hour service. He also mentioned that a separate service order would be made to ensure the recall was addressed & completed. Upon my arrival at the appt, the service rep informed me that Pat Peck was not doing the Accord recall because the parts were not available and they did not know when they would be. She couldn’t even apologize because I spoke with the “call center” and not their staff. It appears to be a disjointed operation with the call center & the dealership’s svc Ctr. The customer gets inconvenienced as a result of this miscommunication. Honda can do better.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Mr.
byon 02/01/2024
Service manager was superb! She didn’t push me to do anything! She helped me see what to do
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We have a complete lineup of new Honda vehicles and used cars serving the Biloxi, Hattiesburg, Slidell LA and Covington LA region, and our customer care continues long after you buy or lease a Honda - thanks to our dedicated car service and auto repair team. Pat Peck Honda makes the process of securing your next new Honda easy. Stop in and see what makes us different!
If you're looking for a quality new car at a reasonable price, look no further than Pat Peck Honda's selection of new Honda models. Browse our current selection of Honda cars including the Civic, Accord, CR-V, Ridgeline and Crosstour in Gulfort. You'll discover plenty of vehicles to choose from, so no matter the type of automobile you're looking for we have something to fit your needs. Call us and speak to a friendly salesperson today! Our large inventory and pleasant atmosphere make us a leading Civic, Accord, CR-V, Ridgeline and Crosstour dealership for the Gulfport area.
1 Comments