Rogers Dabbs Chevrolet

by SandraJ on 03/23/2023

I called and asked to make an appointment to have my car serviced for 50,000 miles service. They changed my oil but failed to rotate my tires. I stood at the service desk for 15 minutes before anyone showed up. My car showed the air life filter needed to be changed and the failed to do that. I got in my car and that message was still showing. I had to tell them that needed to be done.

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by Brian’s on 02/14/2023

Everyone from the receptionist to mechanics were friendly and willing to help in anyway they could. Andie McCarty was the person handling our service needs and she went above my expectations to try to help us out from rental car to the repairs on our vehicle. She kept us updated on the status of our vehicle. The mechanics that worked on our vehicle were excellent and our vehicle runs better than it did before they worked on it. If I had anything negative to say it would be that I wish I lived in Brandon MS. so they could work on all of our vehicles. Thank you!

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by Loretta on 02/16/2021

They did a great job on my car and treated me and my husband good

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by Stephen Jeronymo on 12/02/2020

Around September 10, 2020, I brought my C6 Corvette Z06 from Meridian, MS (71 miles) to have warranty work done, with less than an eighth of a tank of fuel, but washed and clean. I received a call around the end of that week informing me that the right tank fuel module (basically a fuel level sensor) needed to be replaced, and that the part was on backorder with no ETA. Four weeks later the part arrived at the dealership, at no fault of theirs; however, I got a call during the sixth week informing that my car was completed, and rode with my girlfriend to the dealership two days after the call. When I arrived to pick up my Vette, the fuel tank was empty; and the battery seemed to struggle to start the engine. I drove to the gas station to fill it up for the trip back to Meridian. As I was sitting in her car, waiting for the tank to be topped, we noticed fuel pouring from the passenger side of the car. At this point, I was only disappointed. I immediately drove it back to the dealership with the video of it pouring fuel, how the battery was performing, and suggested that it was probably just a misalignment of the rubber o-ring for the left side of the fuel crossover tube that connects both tanks. We scurried back to Meridian for her to drop me off and get to work. I received a call on the 7th week to inform me that the leak was fixed and that I would have to buy a new battery, even though their shop killed the battery by not keeping it maintained during their checks and lack of being able to be driven; so we rode back up there a day, or so, later with a new battery. As I raised the trunk to prepare to swap batteries, I noticed that the carpeted trim along the left side of the trunk wasn't fully installed, and that my carpeted trunk may wasn't laid flat. Upon further examination, the mechanic failed to reinstall the XM radio receiver, and was still connected to the harness and laid over the trim carpet and tucked under the truck mat. I was getting mad at this point. Then, once I swapped the battery and started the car, wr began smelling fuel. At first, I was hoping it was just residual fuel odor that was resonating from the undercarriage. I wasn't so fortunate. The car was STILL LEAKING FUEL! At this point, I'm furious. The mechanic came out and admitted that he suggested that it needed a new tank. Keep in mind that I didn't drop it off with any fuel related complaints. Two trips to Roger Dabbs, wasting our time and gas money, just because the mechanic didn't check their work to notice the shoddy work. So, I left it with them, AGAIN, to fix their mess. The next day, I called the service manager and had to leave a voice message. I never got a return call, nor any call from management to address their concerns of poor service. After not getting a courtesy call from management, I called GM Corporate to file a complaint, Case # 9-6345582130. Even after filing a formal complaint, I still never received a call. Week 8, I get another call to inform me that the car is repaired; and that it was the o-ring alignment that I originally mentioned when this issue arose. However, I returned for the third time to retrieve the car. I signed the paperwork, got the key FOB, and had to walk out back to get it; because no one was available that knew how to drive a manual transmission. As I approached the vehicle, I couldn't help but notice how filthy the car was from rain, dust, and handprints; and the two rear tires had between 20-22psi of air in them. I don't use run-flat tires. As I pull into the service side to have the tires inflated, I notice that they didn't reprogram my tire pressure sensors, all blank except for the left front. My tires are inflated; and I leave. I was done dealing with Roger Dabbs Chevrolet of Brandon, MS. I don't recommend any Corvette owner to leave their car in the hands of Roger Dabbs mechanics. You can get this low level of service anywhere. I feel bad for the service writers who have to be the middle person between the junk work of their mechanics and the poor customer service of their management. At least the service writer was very professional while being placed in a difficult position. What's bad is that my first experience, a year or so ago, with this dealership was very pleasant; while this second experience was so terrible that it basically annihilated any future dealings that I might have had with Roger Dabbs Chevrolet. I WiLL NOT RECOMMEND THEM.

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by 40Hervey on 12/28/2018

I go to get an oil change car running fine leave Chevrolet place car cuts off at the light . I ended up getting the car towed to Chevrolet place didn’t want to cause more damage. The next morning I go they tell me they can assure me it didn’t happen during the oil change how Lisa and you weren’t there. The guy come back over and say as soon as we popped the hood we saw the problem . Fixed and I was on my way.

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by Happyday on 10/10/2018

Professional, efficient, friendly

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by Mary Loper on 10/01/2018

Quick and great customer service!!! I go to Roger's Dabb to get my oil change all the time great Team. Highly recommended!

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by Ginny Dodd on 06/18/2018

Lloyd is Awesome in collision center! Jimmy Svc mgr is great too ... while svc Dept!

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by Rays_truck70 on 04/14/2017

My service advisor was awesome. She was polite, informative and kept giving me updates on the mechanics progress. I will be back the next time I need repairs done.

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by Bradj85 on 09/15/2016

More than once this dealership has made bogus repairs and not fixed the problem. When you return, they always want more money. Their service writers are uneducated about servicing their vehicles as well as having bad attitudes. This review is coming from an ex GM employee.

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by pgraham2 on 05/31/2011

We had our vehicle towed in for repair. It stopped on the highway and would not start. We were told it was the fuel pump and that parts and service would be $1300. They did this work and it was "fixed". My husband drove it and on the same day he picked it up it stopped again and would not start just as it did prior to it being "fixed". It broke down >70 miles from home so we had to get it brought home and then towed back to their business at our cost. We were then told it was the crank shaft (?sp) which would cost more than $300 to fix. This was fixed. It has then since worked. The problem I have is that we paid for the new fuel pump and labor which turned out to not be the problem but we don't get any refund or anything for that. We are simply out of more than $1000 for something that probably wasn't the problem after all. I plan to advise everyone I know NOT to take their vehicles in to this dealer's service department.

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