White Bear Lake Buick GMC
Customer Reviews of White Bear Lake Buick GMC
GMC sierra service.
byon 04/10/2024
Efficient, professional and informed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC sierra service.
byon 04/10/2024
Efficient, professional and informed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Transmission Work
byon 02/24/2023
Transmission work was done on my vehicle and the work was completed. There was some billing confusion and the dealership fixed this as soon as they were made aware - Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Transmission Work
byon 02/23/2023
I had a large transmission repair done to my vehicle. I was given a complimentary vehicle to use while my car was in the shop for two weeks. The work was finished just in time for me to pick my vehicle up for a trip I was making. My disappointment was the lack of communication of when my vehicle would be ready. I was the one calling for updates even after being told the dealership would call me back. When I got the invoice I was in a hurry and had to leave. Once I reviewed the invoice, I found that I was charged $450 for the loaner car. If I had known I was going to be charged, I would have made other arrangements as there is a fleet of vehicles at my work I could have used. I appreciate the work done but I wish the communication was different.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Find someone better, Walser or anyone else
byon 06/23/2021
Never buy from them. I've bought from and talked to a wide variety of dealers in the past years and past months about used vehicles. Every single one but this one does an inspection when they buy them, tells you what might need to be fixed and almost all fixed any issues. They never raised the price, never added on fees for fixing or doing their job. Not this place, Max who sold us the vehicle said they don't inspect because then they would be liable for repairs or issues. Yeah, that's your job, to tell people the issues so they make an informed buying decision. Then max just passed the buck because you know, used car salesman. I've always had my hesitations working with car dealers, and this pretty much reinforces it. Can't trust them, they'll lie, misguide and completely screw you in the end. They failed to even clean or detail the vehicle (which is one of the most common things every dealer has ever done), didn't tell us the jack and spare tire and wheel were missing. No book, third row seat was broken and we didn't know until we wen't to use it. Cruise control didn't work nor does backup camera, but they advertised all those items in the listing, which would mean they exist and work. Then the water pump went a couple weeks after it, had to buy a spare tire, spare wheel, a new jack, fix the cruise control and waiting on the backup camera. I've never seen a dealership so lazy and derelict in their duty to provide a basic inspection of a vehicle they bought from someone. On top of that they charged a fee that was suppose to be refunded in by the next monday, 2 days later for reserving the vehicle, which took them almost two weeks to refund. All in all, not a dealership that can be trusted or one you want to do business with. I'll be reaching out to state officials and other organizations to share how much fraud they seem to be committing by not doing their basic job. They aren't some small used car dealership, so how they operate like this is beyond me. Worse customer service I have ever experienced and if you find a vehicle there, go elsewhere, it's not worth the time and hassle unless you enjoy being treated like crap.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Total pressure and frustration
byon 10/30/2016
Very worst and frustrating experience by far on cary buying. Went on purchase for a used car which is priced way high without any clear price online. The sales man wanted to have a 2000 or 1000 non refundable deposit for a 12000 car which is totally bad. While I made arrangements with credit union to bring the check next day and asked for purchase agreement sign up was answered that the car is bought and hung up on phone while my banker tried to get a reason not for selling to me . Total frustration and pressure with sales. Totally dishonest.
Recent service for our GMC Terrain
byon 01/01/2016
Everything went like clock work - from check in to pick up. The Auto Butler team did an exceptional job. And Bobby the van driver was very hospitable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Work performed 23 dec
byon 12/28/2015
They have a great shuttle service That takes you home after you drop off your vehicle; will even pick you up when their done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
sales and service make the dealership
byon 12/25/2015
Seven new cars and trucks bought at this dealership tells the hole story of how I like this sales and service department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service after the sale is KEY
byon 12/22/2015
The reason we keep coming back is the service department. Jens, Lonny, Jerry and the gang are great! Fair and Honest!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 12/21/2015
Awesome, Everyone is so helpful and respectful. great place to buy a car and get it serviced as well. The best customer service I have experienced in a long time. 10 doesn't do it justice.. I would give you 15! Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 12/19/2015
Excellent as always, very professional, always been treated well by all the staff, it's a joy going out there knowing I'm going to be well taken care of because of the leadership of the copany.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 11/24/2015
I like how it's usually fast and for me Saturday service. The advisers are all friendly and professional. The one thing I would change is if you are going to try to tell me I need the "sever" service schedule they should tell m that I wouldn't normally change my transfer case or differentials with that low of miles but that was a different appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
excellent experience
byon 11/19/2015
the service guys are great. They always let you know what needs to be done now vs can wait until next time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
November 2015 visit
byon 11/18/2015
Excellent customer service! Very professional staff. Lonnie provides superior service. All work completed on time and per quote. I would recommend this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Better communication
byon 11/09/2015
Very efficient only problem is that took some time to figure out that my service was included in my contract even I mentioned over the phone when made appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrain Service
byon 10/30/2015
Great People, Lonnie the service rep is great. Great service. Great communication. Communication is so important to me to know what, when and how much the service is going.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Super experience at the Superstore
byon 10/15/2015
I had the great pleasure of working with Dave Frechette... I feel that Dave went above and beyond all my expectations of a salesman...I really feel that Dave worked as hard as he could to please me and my experience at WBL...I have and will contnue to send business your way becuz of my experience with Dave... super Dave hits the nail on the head.. Thanks Dave for everything
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Truck purchase
byon 10/09/2015
It was a great experience and Donel did a great job answering all of the questions that I had. He put me in the right truck for my needs! He really knows his trucks! I would recommend him to everyone! Thanks !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yup
byon 10/08/2015
Great customer service from everyone but I didn't appreciate the fact that gm wouldn't pay for my part to be replaced when it was just replaced a year ago. I'm still upset about it, and I won't buy another gm vehicle because of it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
best dealership
byon 10/08/2015
buick went in for oil change, tire rotation and auto butler - had the car for 4 years now and everytime I pick my car up Im truly amazed my car looks showroom new - everyone involved from service tech Lonny Fahey to everyone in the service dept Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Total satisfaction with the service dept. at White Bear Lake Superstore
byon 10/02/2015
I went in for a car wash on Wednesday morning and my engine started making a loud noise. Lonnie got a tech to analyze the problem. It was determined that I needed a new alternator. The part would not be available until Thursday morning so I was given a rental car. Lonnie is always friendly and helpful, the technician (Jason) was very concerned and found the problem, Jerry made sure I was being taken care of. What an awesome group of people!! I just cannot say enough good things about the service department. Lonnie is always great, Jason was helpful, and Jerry makes sure I am well taken care of. Awesome people!! Awesome service!!! I am so thankful for their honesty. I know I can trust them and you cannot put a price tag on the total trust I place in them. I would never go anywhere else for service or if/when I need a new vehicle. White Bear lake Superstore is the very best!! They treat me like family!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments