Mauer Buick GMC Car Dealership Inver Grove Heights Minnesota

service Rating

Fixed

by Bob Jordan on 03/23/2023

Thought I needed some work done on my AWD system for my 2016 Terrain. Got a call from Mauer. Bad wheel Bearing. Cost half as much as I was expecting. Technician also very kindly showed me my operator error on not being able to get my tailgate open. Have had my Terrain in for servicing twice. Staff are all wonderful!

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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service Rating

Dead battery

by Lancepl on 03/19/2023

In and out in 30 minutes

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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service Rating

Anna

by Annacady on 02/01/2019

I had to take my old car back for the same problem for the 3rd time. The service tech Chad handled the situation like a professional. He talked to the tech politely but comprehensively so that the problem was fixed permanently and to my satisfaction. It was also fixed quickly. I would highly recommend Chad in service!

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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service Rating

Mauer

by Brown21 on 12/19/2018

Great people to work with.

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Disappointed - they will not tell you a price

by Stephanm127 on 01/20/2018

Disappointed. They won't tell you a price even after a test drive. I was looking at a GMC Canyon and we went to Mauer GMC. Dan was our sales guy and he was great, very friendly, had lots of information and listened to what we needed. We had a few more trucks to look at, Toyota and Nissan so we told them we would let them know. Later that day I let them know I would like to know the price of the truck; they said I had to come in. I told them repeatedly over several calls, and text messages over the course of a week, that I would like to know what their asking price was for the truck we looked at. They refused to give me a number. It is 2018; most dealers have online pricing, so you know what they want. I can be ok with not putting a price online but if a customer comes in and test drives, why not tell them the price of the car? You can say we need to have you in person to see if you qualify for any additional rebates or incentives, and it is ok to need you to come in for trade in values. It is not ok to refuse to tell a customer a price for a product you are selling. Avoid this dealer.