Luther Brookdale Chevrolet
Customer Reviews of Luther Brookdale Chevrolet
Chevy Experience
byon 04/29/2024
For anyone who thinks of visiting the Chevy deanship in Brooklyn Center, I highly recommend that you ask for Bao Ho, someone who helped me and one a relative with finding the right vehicle. After test driving a few different vehicles, we had questions and concerns, all of which Bao was able to answer and when it came time to sign documents and pay, there was no hassle, no confusion or delay. if Bao is still working at the deanship in 12 years, I will be asking for him as I know he's someone I can trust, depend and rely on.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chevy Experience
byon 04/29/2024
For anyone who thinks of visiting the Chevy deanship in Brooklyn Center, I highly recommend that you ask for Bao Ho, someone who helped me and one a relative with finding the right vehicle. After test driving a few different vehicles, we had questions and concerns, all of which Bao was able to answer and when it came time to sign documents and pay, there was no hassle, no confusion or delay. if Bao is still working at the deanship in 12 years, I will be asking for him as I know he's someone I can trust, depend and rely on.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Silverado 1500 Duramax
byon 03/13/2023
Great selection of vehicles, sales person could be a little more knowledgeable about the vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TPM System Malfunctioning
byon 08/02/2022
I'd recommend Chevy Brookdale service to friends & family for this type of service. Nice people & great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
OIL CHANGE
byon 04/21/2021
It was quick and well taken off. my car was washed and the technician was kind and explained to me what was done and needed to be done . as well with the cashier.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very dissatisfied
byon 02/18/2021
Job wasn’t done right
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Services received
byon 04/24/2015
My oil change is "suppose" to include a 27 point check and I thought that we use to get a list of those "checkpoints" and results/recommendations. I know that other car service companies provide this info. I assume that if a problem was detected, I would be advised, but wonder what if any of those additional checks are actually performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Customer for life!
byon 04/12/2015
I have been in several times for an ongoing issue with a service airbag light staying on. Each time I have been treated very politely and respectfully. I have been given a very nice car to use while mine was being serviced. I was never asked to wait very long at all. Dan Baker, my service rep was always so very helpful and friendly. He called me to talk about my car and when it would be done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Dept is wonderful.
byon 04/04/2015
I love that everyone in the service department seems so genuine and honest. They tell me what needs to be done, but also what can wait rather than giving me a laundry list of fixes that would cost me a fortune. I always come away from your dealership feeling like I'm what everyone cares about rather than just making money. It's a very nice feeling
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a 5 star experience!!!!!
byon 04/02/2015
I love coming into Luther Brookdale Chev. All of the staff is polite and helpful. You are acknowledged as soon as you step in the service dept and all questions are answered and fully explained. I have been a customer for the past 5 years and refer all my friends and family to the dealership because of the high level customer service. Keep up the good work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Luther Brookdale Chevy
byon 03/30/2015
I was told my car would be ready in a day and because I f staffing issues it was 5 days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Twice is the charm
byon 03/28/2015
Second time bringing in car in two weeks where they ordered the wrong part. They did give a luxury loaner until car this time until it was done. Handled all our concerns and apologized for the errors in ordering.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Repairs
byon 03/25/2015
Casey does a good job in that Listens to your concerns and does not make you feel like you don't know what you are talking about when you question things - this is good customer service. Most of time I bring car in because I believe something is wrong or I have a safety concern and he takes that serious. I have had others and they blow me off like I don't know what I am talking about ( Yes theu do , do that ) I get no calls back or updates was a lot of hassle . Then I explained to the receptionist or not sure if title was a female my frustrations and she connected me to Casey , since Casey has done a good job at getting the service trust back on track . Unfortunate I need to bring back as I do have another safety challenge with passenger seat but service has improved.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love my Chevy Equinox!!
byon 03/25/2015
I purchased a Chevrolet, but had been recommended to Adam Prekker over at Luther GMC. Adam gave us excellent service, helped with any and all questions we had, was patient while deciding exactly what vehicle to go to, and made sure I was completely satisfied with my purchase.. even came in to help me on his day off! Excellent service, very pleased, and I will definitely be referring my family and friends to the Brookdale Luther chain.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Saved the Day
byon 03/18/2015
I went to the dealership after a botched oil change from a different outfit. Luther Brookdale Service department not only fixed my car, they were able to show me exactly what was wrong to return to the previous shop for remediation. Thank you Ryan and the service tech team at Luther Brookdale!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Price - Great Service - Great Rates, at Luther Brookdale Chevrolet!
byon 03/18/2015
Kevin, our salesman, did an excellent job. Luther BD Chev. did a great job on everything, including financing which was a great rate in a super-convenient manner. You should definitely use the Robbinsdale Deputy Registrar for your license registrations, rather than the Roseville, Ramsey County Registrar. I think Robbinsdale could get your name on the wall at their office noting that you use them and so local people waiting for 10 minutes to get their tabs, etc. (not Ramsey County people) would be seeing your dealership's name as a place to go locally to buy cars.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
30K service
byon 03/15/2015
Service adviser Heidi was excellent. Truck was returned in great condition. Having a rental vehicle for the day made the whole experience painless.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Los Cruze Purchase
byon 03/15/2015
Was a great experience. When in with expectations of what we wanted and came out with the same. Dave Burns was a great help in deciding which car was best for Lauren.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
luther chevrolet is incredible
byon 03/14/2015
It was the best car buying experience I have ever had. Scott was amazing. He was incredibly knowledgeable, honest, patient, and kind. He covered everything about the sonic we bought. Everyone was so patient and kind to us at Luther. Best car buying experience from first walking through the door to driving away!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
IT Project Management Professional
byon 03/05/2015
Eric Rep made me feel really comfortable, and walk me through everything that would be done before tech started and status on all results after tech completed services. Really appreciated that!! :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service!
byon 02/28/2015
I was beyond happy with the excellent service. Everyone was friendly and helpful! I had two separate employees offer to wash my car, which I thought was above and beyond. When I picked it up though, neither had actually done it. It was just a bit disappointing. Other than that small detail though, everything was excellent!! I would definitely return again!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
service review
byon 02/23/2015
Eric was very professional. He explained all the issues that were found with my vehicle and gave a written estimate for the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments