Bloomington Acura

by hhilde on 03/10/2016

Update 3/8/2016 - I want to reiterate my opinion of the service department at Bloomington Acura as still outstanding. I have been using them since 2005. I also want to add my recent experience on 3/6/2016 buying a new TLX. My sales associate Anatoliy Kamenov was very professional and in general had my best interest in mind but only if it directed me into buying a car on their lot, understandable I guess. With that in mind I received outstanding service. However, when I said I wanted a black car with espresso interior he said that build wasn't an option. Gee, I just built and found it online sitting in Illinois. Did he not know the configurations or did he lie? I was then on my toes about what else he might be off about. I then asked what type of fuel was recommended and he said 87 octane. I already knew the Acura recommended fuel was 91 octane. What is the point of telling me that? In the end I found a car I liked on the lot in Black Copper Pearl with Parchment interior so all is good to this point. I was an easy sell because I already decided I wanted a TLX and Bloomington Acura had a configuration on the lot that worked for me. Next came the Finance Manager Kyle Nenovich. Watch out for Kyle, he is slippery. For reference I don't buy extended service contracts, that is unless the numbers are worth it to me. In this case I did buy the 10 year/100,000 mile extended bumper to bumper warranty. Why? Because he bundled it with an oil change plan. For $400.00 I get oil changes every 7500 miles for 10 years or 100,000 miles. He then told me the car required pure synthetic oil with changes costing $100.00 each. That means I can get 13 oil changes if I stay on schedule. That is a $900.00 value that I subtracted from the cost of the extended warrantee making buying the extended service contract worth it to me. The problem is that when I called Acura's service department later that day they quoted me $62.00 for the Acura recommended OW-20 oil changes. Also, after reading the manual, the car's computer calculates when you need service and it isn't at all by mileage. The maintenance minder calculates the health of your oil based on driving conditions and it could end up requiring oil changes anywhere from 2500 miles to 12,000 miles. So how does that oil deal agreement line up with how the car is to be serviced at all? What do I do if the computer tells me to change the oil at 5000 miles...change it again at 7500 miles just to get what I bought? No, this whole deal sucked because the value of the offer wasn't calculable by mileage along with the $100.00 oil change lie that was really $62.00. I was quite hot about this for a few days but I have cooled off about it now and blame some of it on my ignorant self. All in all, I got the car I went in for within a few hours of the morning I arrived from a likeable perhaps artfully minded sales associate. I have also come to the decision that if I could tear up the extended service contract and oil change plan because of the miss representation I probably wouldn't. Now, if Kyle the slippery finance guy with a CC education is reading. Your slippery tactics are going to cost you. I did my protection packages for the new TLX elsewhere. You lose your $1249.00 offer. I have service scheduled on my 2004 TSX that will total $1200.00. I'm doing it Buerkle Acura. I have a life time oil change contract at your location on my 2004 TSX that I will use until I can't give the car away. I can choose to do all my costly maintenance at Buerkle Acura for both my new and old Acura's and only do the freebie oil changes with you. You see how that works? And I am only one customer. You are lucky I wrote this nice of a review and really lucky if I don't post my experience to the six floors of IT professionals I work with located 3 miles from your dealership as well as the numerous internet sites the whole world is interested in. The lesson learned. Know what you want and read the manual. Know what it cost the dealer and work up from there. If an offer comes up that you don't know the facts about pause and verify. Bloomington Acura will at the very least fib and/or leave out crucial information when working with you.

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by sterlet392 on 08/22/2015

This is the second or third best dealer in the Twin Cities - and there's only three folks. Nice dealership, helpful people (although typical salespeople), yada, yada. Buerkle is just as nice and you are much more likely to make your best deal there. Buerkle quoted me a price that Bloomington would not touch. It's a no-brainer, go for your best deal

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by Charlie2005 on 06/29/2014

I have purchased two MDX's over the last several years. The last one I still have (2012). My bride just purchased a 2015 RDX. All three purchases were from the same sales person, Anatoliy K. Another great experience. She had tears in her eyes and gave him a big hug.

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by topoff on 04/07/2011

Bought my 1st Acura Legend in 1991 - since then another 6. Great experience every time. See Mori Rad.

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by butterstock on 05/09/2010

10. Go to lunch when the customer arrives for a scheduled appointment, then apologize for the wait (an hour later). Make a special effort to execute this strategy when the customer calls ahead to let you know he is on the way and (this part is critical) make sure the customer sees you in your office (yes you, Bryon Fagon) before departing for said lunch. 9. Focus the energies of your sales staff on prospects while the guy waiting to pick up his car stands ten feet from your desk staring out the window for over 45 minutes. During this time, do not acknowledge waiting man, he may be in a very pleasant zen-like state. 8. Pitch the extended warranty a third time after the customer has unambiguously declined two times before (yes you, Bryon Fagon). As a bonus, use the most condescending persuasions possible. 7. [violative content deleted] 6. Ignore the email request for purchase agreements, loan conditions and so forth. Why trouble the customer with all the legal jargon when you can capably sum it up in a sentence or less? (yes you, Bryon Fagon). 5. Do not (DO NOT) make four year old warranty repairs until the customer puts down a deposit. And definitely don't have the replacement part on hand. Then announce that the car won't be ready for another week because of the lead time for the part. 4. No owner's documents and remote door openers? No worries. The customer can hang around while I get them together. And, oh dang. We'll have to scavenge for a second remote for a couple of days. Assure the customer that when they make that 26 mile drive across town in a week, you'll give them a free car wash. 3. Detail the interior after the customer notes that it looks dingy? Neah. Blame it on normal wear. 2. Don't forget the 21-day permit! On the other hand, do forget it. It is another reason for the customer to stand around your dealership for another 20 minutes. 1. Apologize for the wait no less than every 20 minutes and twice before the customer leaves. Practice your apologies over and over again until there is no question about your sincerity. That will smooth over everything. (See #10. This technique will work for anything you do.)

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