Williams Chevrolet
Customer Reviews of Williams Chevrolet
Very Poor
byon 06/06/2023
This was likely one of the worst service visits in my adult life. I scheduled service online and provided detail for the work required. When I arrived in advance of my scheduled appointment, the detail was not available, according to the service writer. My appointment was at 7:30am, allowing for a full day to evaluate and repair my sunroof and diagnose and repair for a driver safety system service message. After a full day of having my Tahoe, I had to call and check on status. Drew requested to keep the vehicle into the next day. I did not here from Drew through the 1st half of the day, so I called again to inquire. He was busy when I called and said he would be back to me in 5-10 minutes. After 1 1/2 hours, I received a text indicating the problems had been identified and that the vehicle would be needed a 3rd day. After continued poor communication, I finally was informed that my vehicle was ready for pick-up. When I arrived home and conducted a thorough inspection, the driver's side seat trim had been damaged during removal. It appeared to be pried off instead of the fastener removed. The threaded receiver for the fastener was broken away and the trim was on the floor next to the seat. In addition, my driver's side floor mat was pulled away with the retainers. I repaired the trim with industrial epoxy and repaired the carpet to re-install my mat. To add insult to injury, the vehicle was filthy inside and required a thorough cleaning and I lost 3 days of vehicle use costing me nearly $900. I couldn't be more disappointed in the service and the condition of my vehicle upon pickup. It's obvious that Williams Chevrolet has no empathy for the customer and that quality and customer experience is of little importance. I will drive to Kalkaska and use Voice for future service needs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service everytime
byon 07/19/2019
George always takes it t a higher level, go out of my way for the great service at Williams
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great people to work with
byon 02/03/2016
Quick and easy, great service. Was in and out driving the new car home in no time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service!
byon 12/23/2015
Williams Chevrolet in Traverse City, MI went above and beyond for me. I inquired about a 2016 Checrolet Cruze with leather seats, and a specific color. They found it for me at another dealership and had it there the next day. With my busy schedule, it was very convenient to do most of the information over the phone with them and they gave me all of the information I needed to make my decision. It is not one that I regret as I absolutely love my car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome service
byon 12/14/2015
Thanks George for always taking care of us when we need our routine service done. Williams truly has the best service department in town.. Thanks Dan Thompson
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
professional service crew
byon 12/04/2015
Took car in on my time ,called with prices,completed job on time and returned car clean .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent customer service
byon 11/18/2015
Matt wooten our salesman was very courteous and very helpful in explaining everything about our new car. Excellent service and quality.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hardworking & honest sales man!
byon 11/07/2015
I had a wonderful experience leasing my Malibu from Williams Chevrolet! My salesman was Kelly Kiogima, he was very knowledgable, helpful and had a good sense of humor which kept the experience fun and enjoyable! I would recommend this salesman and dealership to any of my friends or family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 10/31/2015
Great people, great care, great deal. They truly care about their customers. Unlike Fox Motors! I wouldn't recommend anyone to Fox Motors. The most worthless car dealership. Go to Williams for a vehicle, a place where you're treated with dignity, respect, and like family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 10/29/2015
As always, great service and friendly staff. Area is clean and comfortable while you wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/22/2015
The representative (Ken) that helped me with the purchase of my Equinox was very friendly, helpful, and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Great salesman, no pressure, very comfortable experience
byon 10/22/2015
We came to Williams originally to look at used vehicles and in the end, Tom Harper was able to help us negotiate a great lease on a new Equinox and a good trade in value for our old vehicle. The process was smooth and easy without any pressure and we ended up with a great car with all of the options we were looking for. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fast, professional, internet deal
byon 10/16/2015
A very professional response from an internet inquiry resulted in a great price on the new vehicle and a very fair trade in price. The delivery was also very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2015 oil change and recalls
byon 10/08/2015
Did 2 recalls on my truck saved me an extra trip back to dealer. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 09/24/2015
I had the car selected and tagged so when I arrived I had a very minimal wait to pick up my lease vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 09/12/2015
I always get my Chevy Traverse serviced at Williams. I get great service at a fair price. Drew is always great to work with and goes out of his way to make sure my needs are met whether it be a ride to work or a loaner car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
very satisfied
byon 09/04/2015
Very satisfied. Very good work. Courteous and quick. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 08/29/2015
I came in looking for an affordable lease since I just graduated college. The salesman was very patient and was able to answer all my questions. Anything that I asked if they would do before I made my final decision, they did. The people at Chevrolet were awesome!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Equinox 2015
byon 08/19/2015
every time I have service,I think they ca not get better. The other day I had service on my car and they were better than the last time. George in the service department always helps me and treats me as if I'm the most important person being helped. The service at Williams in number 1. Donald Oldenburg
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
purchase new chevrolet
byon 08/11/2015
Went in to look at a 2012 GMC Terrain and ended up purchasing a 2015 Chevrolet Equinox. The used car salesman James McClellan recognized my needs and we spoke of a new car lease. We went to see Tom Gordon and soon determined I would rather purchase than lease. So James interduced me to Phillip Wurtz in new car sales where he and James in used car sales worked together to put me in the car. Olny problem, the office personel would not handle the license plate to Florida but the sales guys stepped in an did the job. Would half given them a 5 star had office employees stepped to the window to do the title work.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I Love my new Cruze
byon 07/29/2015
Thanks to Tom and Ben for putting me in this vehicle. I have had it one month. The ride is great, MPG outstanding. I am very comfortable taking long road trips in this car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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