Victory Honda of Plymouth
Customer Reviews of Victory Honda of Plymouth
They cheat customers
byon 05/19/2022
Please stay away from Victory Honda Plymouth. They will charge $3995 above the sticker price (Limited time market Adjustment) on New Honda CR-V 2022 models and I was cheated by them. Victory Honda sales person mentioned to me that all other dealers are also charging the same. I bought the new Honda CR-V believing them. Next day, my friends told me that they did not pay anything extra on MSRP for their new vehicles. I went to 3 different Honda dealers in Michigan that day and found that none of them are charging any Limited time market adjustment price over the sticker price set by Honda. Victory Honda management not giving any clarity on why they are charging more on the sticker price. When I visited the Victory Honda again to ask for clarity, the Management said that they can sell cars for whatever money they want. They are cheating customers not showing the correct amounts on the final bill. They will never give you time to review the documents that you are signing and they will hurry you to sign the documents in 10- 15 minutes and walk you out of their office. Victory Honda never mentioned the Limited time market adjustment money in the final bill as a line item. If it is a legitimate amount to be charged to the customer why are they not mentioning that in the final bill? In addition to the $ 4,000, you will also pay $1,000 for ELO-GPS that is installed on all cars by Victory Honda (not by the manufacturer). Why is ELO-GPS a must? Why is it not an option? Another way to steal money, right??
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
No longer my dealer
byon 04/25/2018
I bought my first Honda here 12 years ago because another dealership didn't treat me well. So, I went back, looking to buy a new one in 2018. If you are a woman, don't go to this dealership. Sad that a woman still gets treated poorly when buying a car in 2018 for goodness sake. I was excited at first because I was dealing with Tracie, who seemed good, but then she passed me on to a more junior associate, who was inappropriate (hitting on me and telling me WAY too much about his sexual philosophies). I reported it--hope they take it seriously, but that was in question. As most dealers do, they also gave me the run-around on pricing. Overall, not a good experience and I wouldn't go there again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Unfair business, cheated, horrible customer service and ripped off
byon 01/02/2018
I went to the dealership to buy a 2018 Honda and instead I got 2017. Without my knowledge, during transaction it was changed to 2017 and I am not aware of it. I was ripped off, cheated, very poor customer service, no response from dealership, general manager was very rude. I will never recommend anyone to go to this dealership. Make sure to read every page before signing any document at that dealership otherwise you will be ripped off like me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Very pleased
byon 05/25/2016
Richard was excellent in explaining what was needed and what was not. He made it a very pleasing experience. I would rate him excellent!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service
byon 05/04/2016
The service department took care of the accessory add on purchased with the car. I got a rental for the morning which was a plus. The car was returned with the work completed correctly with my satisfaction in a timely manner. My salesman Rodney Gregg made sure all my questions about the new car were answered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service department
byon 04/25/2016
I had my engine light come on while driving home from work. Rocky got my car in right away, quoted the repair, and fixed it within 2 hours. He was very polite, and even offered me a snack while I waited. Rocky was also very understanding that I was in a bit of a hurry to get home from work, but made sure I had no other questions or concerns before I left that day. The only downside to having my car repaired at the dealership is that the salespeople will often approach the service customers with deals or sales pitches for newer vehicles. It gets a little annoying to be honest, especially since we're waiting to get our cars serviced because we like our current vehicles, not because we want to buy a new one. But otherwise, the service department is fantastic usually, and offers fair prices and quality work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda
byon 04/20/2016
My experience with Victory Honda of Plymouth has always been great. I am treated with courtesy and professionalism. Their service department always goes the extra mile.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding!
byon 04/18/2016
The service at Victory Honda was great! Everyone was friendly and caring to my needs. My salesman James was the best. He got me exactly what I wanted and more. I would recommend anyone if they are looking to purchase a car add Victory Honda to your list. You won't be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Periodic maintenance
byon 04/13/2016
Nick in Service provided great information about questions I had. He was very professional but friendly and courteous. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Victory Honda Plymouth
byon 03/31/2016
Consistently good service. This is my 5th Accord and have always been happy with this dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Walked in with a question walked out with a new ride.
byon 03/27/2016
I stopped by to ask some questions about the new 2016 Civic and met Rodney Gregg. Rodney answered all of my questions and offered to show me the car I had questions about. I decided to go for a test drive an really enjoyed the vehicle. Rodney was helpful but not "pushy" or simply trying to sell me. I was impressed with his friendly and informative nature. After leaving the dealership to discuss my experience with my wife I came back later that day to close the deal. Really enjoyed the low pressure aspect of this dealership. Kudos to Rodney.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Experience
byon 03/19/2016
Overall, the service on my Civic was excellent. Done on time with friendly service. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Every Time
byon 03/19/2016
Victory Honda provides great service every time. I bring several Honda vehicles to them for service and every time the service is timely with accurate quotes. Not all dealerships do this consistently. Give them a try if you have a Honda vehicle....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Treatment
byon 03/18/2016
Friendly, and professional. left with a really good feeling.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
freebie oil change for B-day
byon 03/16/2016
Pleasant atmosphere and interaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
my honda repair experience
byon 03/01/2016
I have been coming to this dealership for repairs since Nov of 2000. I feel that I am treated fairly. My new service tech is a gentleman named Bill. He is very friendly and put me at ease. They provide a shuttle to my place of employment whenever needed. I work about 5 minutes away. It is great not to have to bother anyone else and ask for a ride.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 02/29/2016
My service was completed earlier than promised to accommodate another appointment I had. Very pleased!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2016 Honda Pilot, Navigation Unit replaced
byon 02/29/2016
We purchased the car at this dealership, about 4 months the navigation unit went out on us. I called the service department at Victory Honda and explained the issue. I was told to bring it right in for inspection. A loaner car was provided for me and my family while we were waiting for results, so we did not have to wait around in the lobby. I was called later that day and told that the complete unit would have to be replaced and to keep the loaner car until the vehicle will be completed which was four days later. My car was fixed and the work done was excellent. From the service department to the salesman who sold us the car, this dealer is the best. I have not experienced buying a car or servicing from a better dealer and I have bought a lot of vehicles in my life, none compare to Victory Honda. Great job with customer service, others should follow. Thanks so much.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
50K Check Up
byon 02/14/2016
Service was performed expeditiously and professionally. Service rep was very courteous and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A Very Welcoming Place
byon 01/13/2016
I ended up staying for many hours yesterday because I bought a new car to replace my 2006 Accord. I loved that sandwich, etc. bar because I finally became hungry. I doubt that any other dealership is as fine as Honda's, at least Victory Honda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding overall
byon 12/26/2015
Best car buying experience ever! I would definitely recommend this dealer to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
