Customer Reviews of Wally Edgar Chevrolet
Terrible Experience!
byon 01/26/2023
Unfortunately, I had a horrible experience and will never purchase another vehicle from Wally Edgar Chevrolet. In addition, I will not take any of my vehicles for service/maintenance. Initially, I was told my 2018 Traverse would be purchased to cover remaining balance, since the retail costs escalated. I asked, are you sure? Again, I was assured that there would not be an issue regardless of the miles because the extra payments I would make during the coming moths would balance it out. Well, that isn’t exactly what happened. When I took my 2018 Traverse in for trade. I was told that my transmission was shuddering and it would cost $6000. The vehicle ran perfectly and I never experienced a problem and it was well maintained throughput the years. In addition, I am an OnStar member and have the diagnostic app, which notifies me of any service, maintenance or failures such as oil changes, tire pressure, engine and transmission, antilock braking system, StabilTrak Stability Control, Air Bag System, Emissions and other services. The app is terrific! It continuously monitors the vehicles performance and sends alerts - no issues found, action suggested and immediate attention required. Also, I have the upgraded service that allows me to contact OnStar for a to the minute diagnostic to ensure there are no false alerts and/or for actions needed. That said, I never received any notifications with any transmission issues or concerns. Not only was I told my transmission was faulty, but there was no way the dealership would purchase my vehicle under these conditions. So, the sales rep recommended I sell it through an auction. Against my better judgement, I did as he suggested. Supposedly, the vehicle sold at action for approximately $1K less than I owed. So, I accepted the offer. Now, keep in mind, I never was presented with a diagnosis report from the dealership indicating that the transmission was shuddering and needed to be replaced. Additionally, I was never given any paperwork for the sale of the vehicle from the auction. For these reasons, I do not trust or have the confidence that the dealership was transparent. Instead, I feel I was cheated and deceived. Oh, one more thing about my experience with Wally Edgar Chevrolet – The sales representative continuously asked about financing the vehicle through one of their creditors. I politely refused on multiple occasions because it was more convenient for me to utilize my credit union to keep all my accounts under one umbrella. I felt uncomfortable with the high pressure sales tactic and finally explained that my credit union will handle the financing. He was disappointed in my decision, and actually said, he and the dealership get paid more money if I went through them, which is another indicator Wally Edgar has their best interest at heart and do whatever it takes to make the sale at the cost of the customer. I hope this explains my reasons having a disappointing experience, at best with Wally Edgar Chevrolet, and why I will never purchase a Chevrolet again. If you need any clarification, or have any questions or concerns, you may contact me via email or phone at any time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great customer service!
byon 04/24/2023
Wally Edgar service team did great work to fix my 2021 Chevy Tahoe!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
an unexpectedly enjoyable experience
byon 04/10/2023
The very beautiful Megan was 100% efficient and friendly. The best part of the experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible Experience!
byon 01/26/2023
Unfortunately, I had a horrible experience and will never purchase another vehicle from Wally Edgar Chevrolet. In addition, I will not take any of my vehicles for service/maintenance. Initially, I was told my 2018 Traverse would be purchased to cover remaining balance, since the retail costs escalated. I asked, are you sure? Again, I was assured that there would not be an issue regardless of the miles because the extra payments I would make during the coming moths would balance it out. Well, that isn’t exactly what happened. When I took my 2018 Traverse in for trade. I was told that my transmission was shuddering and it would cost $6000. The vehicle ran perfectly and I never experienced a problem and it was well maintained throughput the years. In addition, I am an OnStar member and have the diagnostic app, which notifies me of any service, maintenance or failures such as oil changes, tire pressure, engine and transmission, antilock braking system, StabilTrak Stability Control, Air Bag System, Emissions and other services. The app is terrific! It continuously monitors the vehicles performance and sends alerts - no issues found, action suggested and immediate attention required. Also, I have the upgraded service that allows me to contact OnStar for a to the minute diagnostic to ensure there are no false alerts and/or for actions needed. That said, I never received any notifications with any transmission issues or concerns. Not only was I told my transmission was faulty, but there was no way the dealership would purchase my vehicle under these conditions. So, the sales rep recommended I sell it through an auction. Against my better judgement, I did as he suggested. Supposedly, the vehicle sold at action for approximately $1K less than I owed. So, I accepted the offer. Now, keep in mind, I never was presented with a diagnosis report from the dealership indicating that the transmission was shuddering and needed to be replaced. Additionally, I was never given any paperwork for the sale of the vehicle from the auction. For these reasons, I do not trust or have the confidence that the dealership was transparent. Instead, I feel I was cheated and deceived. Oh, one more thing about my experience with Wally Edgar Chevrolet – The sales representative continuously asked about financing the vehicle through one of their creditors. I politely refused on multiple occasions because it was more convenient for me to utilize my credit union to keep all my accounts under one umbrella. I felt uncomfortable with the high pressure sales tactic and finally explained that my credit union will handle the financing. He was disappointed in my decision, and actually said, he and the dealership get paid more money if I went through them, which is another indicator Wally Edgar has their best interest at heart and do whatever it takes to make the sale at the cost of the customer. I hope this explains my reasons having a disappointing experience, at best with Wally Edgar Chevrolet, and why I will never purchase a Chevrolet again. If you need any clarification, or have any questions or concerns, you may contact me via email or phone at any time.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Amazing!
byon 05/09/2022
Great service and repair on our car. Perfectly paint matched. Flawless. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wally Edgar Chevrolet
byon 02/17/2020
Courteous, Knowledgeable, Great Sales person. Wally Edgar Chevrolet had exactly the truck I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service at Wally Edgar's Chevrolet
byon 01/03/2019
The power steering function in my 2018 Malibu lease car failed while I was driving on Sat. night. I immediately made an appointment for service for the next Wednesday because of the holidays. I was given a loaner so I didn't have to wait at the dealership for my repairs to be done. The repairs were completed the same day.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 12/31/2018
Lease went well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 08/24/2018
Was able to get right away and service was done quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change / great service
byon 08/20/2018
Had the car in for an oil change and to check the breaks. Made an appointment. Work was quickly done and they kept me informed of the progress. I use a cane to help get around and the service guy br4ought my car right up to me instead of having me walk to the back lot. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Maintenance
byon 08/10/2018
Handled everything in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience thanks to Justin.
byon 01/22/2018
Justin was helpful, respectful and efficient. He squeezed me in and got the job done so quickly. The thing that stood out the most was his attitude; he was so positive, friendly and polite. He made me feel special. I wish all the service guys everywhere were like that!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Charged $63 for not fixing or identifying knocking sound
byon 04/06/2017
Charged me $63 to tell me they think the knocking sound from the drivetrain was a stone in my tire. I've taken my car in here before for warped rotors (wearable item) and a squeaky steering wheel and they fixed both issues for free, but now charged me for not even finding the issue. If this is how the dealership operates now, I can't see them being in business much longer. The only good thing about this trip is the fixed my leaking water pump (14371 Coolant Leak from the Water Pump) at no charge, rightfully.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always a Great Experience!
byon 07/26/2016
As always, an awesome experience at Wally Edgar. Purchasing our new vehicle was made SOOO easy by Tom Blythe, who took care of everything! We had a few issues with our old vehicle, which Dan Peterson in Service quickly resolved for us. All we had to do was turn over the keys to our old car, sign a few papers and we were in a new car in no time!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service!
byon 05/12/2016
Excellent Service Department always and excellent cashier! Josie is the best person to see at the end of the service experience because she's so sweet and helpful with a good attitude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments