Imlay City Ford
Customer Reviews of Imlay City Ford
Amazing customers service
byon 03/26/2024
Found the truck ive been looking for for months. Amazing dealership to work with the employees were great and made the buying process a great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing customers service
byon 03/26/2024
Found the truck ive been looking for for months. Amazing dealership to work with the employees were great and made the buying process a great experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Overall very happy
byon 01/21/2024
I am overall happy with my purchase. I am slightly disappointed that my truck purchase did not come with a full tank of gas. When I asked my salesperson, I was informed that used cars only come with a half of a tank versus a full tank with new cars. A full tank would have made my purchasing experience, perfect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful experience
byon 11/27/2023
Imlay City Ford is simply the best! Great customer service, superior communication, and wide selection of vehicles. We walked away from our experience with them very satisfied and would highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worth the wait
byon 02/23/2023
After over 9 months waiting the Ford F-350 came in. What a beautiful and amazing truck. I love all the new technology and all the cameras. Looking forward to hauling the fifth wheel camper. The Dealership spent many hours helping me understand how to use the new truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F350 Superduty
byon 06/01/2022
Great service from all the staff at Imlay City Ford. Painless process to take delivery of our custom built truck and handled all loan paperwork at the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ted Baker
byon 06/19/2017
I've been an Imlay City Ford customer for many years - and the reason is simple, good product and excellent service. It just doesn't get any better than that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Always @ Imlay City Ford!!!
byon 06/16/2017
thanks for all your help!! Imlay City Ford has always been the very best choice for our family for sales and service. Whether it's been new car sales or used car sales, we've always felt we were treated like family. Thanks to Paul and all of the great people at Imlay City Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
fast service
byon 06/13/2017
very polite and prompt service .it was done sooner then told and under quote
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Perfect!!!!!
byon 11/20/2016
Cheri was incredible. She never pushes her costumers, does everythung she can for them, and treats us like family and not just a customer. This is why my family keeps going back to Imlay City Ford and that's why I will!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A great place to do business
byon 06/23/2016
My wife and I have been buying vehicles from Cheri Whelan for 14 years now and we couldn't be happier. Purchasing a vehicle is a big deal and buying from Cheri has made it easy to to do.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Typical sale
byon 04/09/2016
Tim Young has been selling us Ford products for almost 20 Years. He must be doing something right !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding experience!
byon 06/17/2015
I recently purchased a 2012 Ford Focus from Imlay City Ford and I feel I had the best car buying experience possible! I drove an hour and a half to get to Imlay City Ford from my home and felt it was more than worth it. I appreciated the sales team being very honest with me on all of the information on the car and the financial department being very accommodating to my budget. I had a positive experience with each and every employee I came into contact with, especially Mike Bruno who really took the time to answer all of my questions and was extremely helpful in all aspects of the car buying process. I look forward to buying all of my future vehicles at Imlay City Ford!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
satisfied
byon 06/10/2015
Was taken care of very fast. Professional service and personnel. Courteous and helpful staff. Thanks again Imlay City Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Imlay City Ford
byon 06/09/2015
I purchased a 2014 Flex, I was very pleased with the staff everyone was pleasant and very helpful. I will recommend Imlay City Ford to everyone I know looking to purchase a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 06/05/2015
Fast, friendly service. In and out in time to golf.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 05/30/2015
Everything was good. The only concern I had was that it took 2 hours for an oil change and a tire rotation. I didn't think it would take that long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service, as always
byon 05/26/2015
Had more problems that arose on the way there, service manager was more than understanding with me..so nice!! Thank you again!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love Ford
byon 05/25/2015
I bought a Ford Escape & your Staff Jeff Trott was amazing.I also like that I was not pressured in anyway by the young lady that did most of my paperwork. Thank you so much
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and trans flush
byon 05/23/2015
We had our Fusion serviced on Friday. The writer was very courteous and our car was done quickly. We are very satisfied with the service at this dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/22/2015
Service is always timely with a friendly staff. Kari recognizes me when I arrive and takes excellent care of my vehicle needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service staff and very helpful.
byon 05/03/2015
My problem was with my new 2015 F-150 the driver door opened when I was traveling 60 mph. The service manager handle the call to Ford engineering and the repair was done the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
