LaFontaine Buick GMC

by BUICK GX ST on 04/30/2024

Thanks to Bob Staples for a great Buick GX and a super easy delivery! Great deal, great communication. Lafontaine did a great job and made it so easy to lease a new car.

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by Bharmeyer on 04/25/2024

My experience was flawless. I called the dealership about the availability of a 2024 Yukon. The sales representative, Tonya, was able to give me information about the vehicle immediately. She was very knowledgeable and helpful. As an out of state buyer she explained the process thoroughly and answered all my questions. She even arranged for the vehicle to be delivered to me in Ohio. I am a first time GMC buyer (historically a BMW, Ford and Mercedes buyer) and I am surprised by the quality of the vehicle (Yukon Denali) and the dealership customer service. My only regret is that I don't live nearby.

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by TripleD on 06/11/2023

We just leased our fifth car from LaFontaine. I wouldn’t think of going anywhere else for a vehicle. They are a very friendly and professional dealership. I have never felt pressured on any decision I’ve ever had to make there. I always tell anyone that’s looking for an automobile to at least give them a try. And if they remember, ask for Kelli Morland. She’s the best!

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by geno3068 on 03/03/2023

Professional service in a friendly environment. They have always been consistent in the 25 years of doing business with LaFontaine. They do great work.

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by Larinda on 08/07/2022

I was interested in a car on their lot and had talked with someone there on a Friday. On Saturday I made contact saying I would like to come take a test drive, but I lived two hours away so I wanted to make sure that was possible. I was assured yes, I could take a test drive and the car would be ready at 2:00. I arrived at 2:00 and not only was the person I was supposed to meet not there-the car was not there either. In fact the car had not been there that day it was in Fenton. I was told the person who scheduled the test drive does not work onsite so didn't know the car wasn't there. I was offered an apology and shown the door. No one there even asked me if they could show me something else, I guess they did not need my business. When I arrived home I sent emails to the managers explaining what happened. I received zero response from any of the three people I emailed. Overall my 4+ hour roundtrip to their dealship was a waste of a Saturday.

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by abcdefg on 01/11/2019

It was an outstanding experience. Very fast getting through the F&I office.

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by debdellowe on 05/11/2018

My needs for a new car were more than met. I feel La Fontaine went the extra mile to find the exact vehicle I wanted. Great customer service

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by HavFam5 on 05/22/2016

Incredible buying experience. Paul Jordan found the car we needed at a price no other dealership could come close to. Dave Robson put all of the details together and they had the new car delivered to my door in a day. Effortless.

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by RainesMichael on 02/12/2016

Absolutely the worst buying experience ever , this dealership sold me a vehicle and a warranty only to find out later that the warranty would not even cover my vehicle. No concern for customer safety at all ! I feel taken advantage of and now I'm stuck with a broken vehicle and no way to fix it. Stay clear of this dealership !

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by dlstreetman on 03/27/2013

A friend of mine,a retired GM engineer, recommended that I talk to Rob Mouatt along with the other sales people I planned on seeing before purchasing a new vehicle. I am so thankful that I was referred to Rob. After visiting at least a half dozen other dealerships, I finally went to LaFontaine in Highland to look up Rob. I found Rob to be the most pleasant and the most informed of all the sales associates I visited. I absolutely love driving my Terrain and am very pleased with the deal Rob put together for me.Thank you Rob and LaFontaine

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by carguy174 on 02/21/2013

Kelli M. was friendly and professional despite my being very busy with my business calls during my dealer visits, my strict pricing and timing needs, and even needing to take delivery on a day she was sheduled to be off from work. Kelli not only came in on her Saturday off, but spent un-rushed time explaining all of the infotainment features on our GMC. Great job Kelli!

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by jeffn2 on 02/01/2013

All I can say is WOW! What a great experience! DeAnna took a lot of her time to answer ALL of the questions that I had. I told her what I wanted and she found it within 20 minutes. The financing, paperwork, delivery was very very easy. The LaFontaine motto "The Family Deal" is spot on. I truly felt as if I were buying from family. Thanks for such a great experience! Jeff N.

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by daryltomsa on 01/26/2013

They really do things right! Courteous, prompt and thorough. Started shopping there, looked elsewhere but went back there to purchase the car. Thanks Grace J., you were great. And did I mention the $10 oil change and tire rotation! No kidding, no gimmicks. I've used it many times with my family's cars. Even if you don't live near Highland it's worth the short drive.

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by gpvan on 01/24/2013

Our transaction for a new car with Kelli M. was like meeting an old friend. She knew the product and was enthusiastic about it. She went out of her way to accommodate us as best she could and find the right product and features. She understood the importance of relationships (which are very important to us as consumers). They start with the first meeting and grow over time. We value you long-term relationships in all of our business dealings. Loyalty is a two-way street. Kelli gets that. We look forward to a long-term relationship for future product with Kelli via LaFontaine GMC/Buick/Cadillac.

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by horse_girl on 01/05/2013

Dave K. was great to work with! He showed us the vehicle, answered all of our questions and what I liked the most was that he did not use "high pressure" tactics to try to sell the vehicle to us. Overall, it was a great experience.

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by laguaneayers on 12/02/2012

my name laguane i can say it was wait i went in for a grand marquis but with steve goff help me and my wife left with a better car 07 impala it was well worth the wait also a long drive from detroit but if you want good quality and be treated like family 4000 west highland rd is the place and steve goff is your guy we realy thank the lafontaine family when no one else would help they did keep up the excellent work november 29 2012

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by frippster on 11/24/2012

Recently my wife and I each leased a new car from LaFontaine Buick, GMC & Cadillac. The salesperson, in both instances, was Kenn E., who was superb in handling our transactions. While we had multiple choices of dealerships, his professionalism and helpfulness influenced us to choose LaFontaine. As a dealership, LaFontaine's facility attractiveness is also outstanding.

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by jill_b on 11/06/2012

Very friendly and professional staff. Mike K. is knowledgeable and went above and beyond to make sure I was satisfied and took care of all of my concerns. Bob in service was friendly, efficient, and has a great smile.

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by mgordon5 on 11/05/2012

My family had leased cars before through LaFontaine, so I already felt I had a good fix on the quality, honesty and follow-up at a LaFontaine dealership, which has been very positive. Now,with the kids out of college and out-on-their-own, I decided I would finally take a look at purchasing a newer car for myself. I had narrowed my choices to a Lucerne or a LaCrosse. I was lucky enough to be referred to Mike K. and, with Mike and LaFontaine; and I, again, had yet another great experience. Mike's depth of knowledge was not just the normal sales reps polished bullet points of the current and last few year's models thrown in the air above each of the various cars I was looking at in hopes that something would stick. Instead, Mike was able to relate each car's features to my own lifestyle and car usage. He also knew how much I was looking forward to buying a car for the pure enjoyment of the driving experience. His knowledge was obviously far deeper than a few years, and his questions on what features were important, even aesthetically, as well as his confidence allowed him to honestly outline what he knew I was looking for in a car. It was actually fun to watch him consider each car possibility knowing from obvious experience and solid product knowledge, various years and products. There is nothing so surprising as having someone "not" size you up to sell you "a" car, but to understand and care about the stranger sitting in front of them and to obviously set in his sites, selling you "the right car." His balance between working hard to perform his job for Lafontaine Buick in Highland, was perfectly balanced with doing the right thing for me as a potential customer. Mike is a sales professional who is working smart and honestly to earn your business on the next car you need. With Mike's help I purchased a 2008 Lucerne. Now, I have to say something about the car: "Loving" the car doesn't quite speak to how much I enjoy the car and the quality of this GM product. I finally, driving my Lucerne, understand why cars can be considered "sexy." Embarrassing to admit it? Possibly, but the car and the top notch shape in which I purchased it, has me actually wishing that, even a month later, my drive to work were 10 minutes longer. Thanks, Mike. And, thanks, LaFontaine Buick - - I'll be back again.

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by tguirlinger on 10/15/2012

My brother recommended the dealership to me after a positive experience purchasing a new Cadillac CTS a few years ago. I was very impressed with every aspect of the purchase experience. I never felt pressured or confused in any part of the transaction. Ken E. was very patient and seemed to enjoy sharing the products and services with my wife and I. He seemed genuinely concerned that we like the product and feel like we got a fair deal. It was his stated intent to satisfy us in a manner that would guarantee repeat business, which would include any future assistance learning how to use or service the vehicle. I have no hesitation in giving Ken E., LaFontaine, and Cadillac my highest recommendation to anyone looking for a new car.

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by nickslater on 08/24/2012

My wife wanted to replace her well-used vehicle which had been a workhorse for years. We wanted to stay with the GM label as our older vehicles had been good cars to own. We decided to go to LaFontaine due to their proximity to where we live and I am glad we went. The selection was what I expected. The service is where the expectations were beaten. I have had some pretty poor experiences in the past with pushy, unfriendly, even hostile salespeople so I was dreading this visit. I could not have been more wrong. JP Farmer was our contact and he was friendly and courteous. He was not in the least pushy or negative, even when we spent a long time reviewing cars, even well past the normal hours of business. He answered all our questions quickly and accurately and clearly explained all our options regarding trade-ins and such and had an extremely good knowledge of the vehicles we tested. Once my wife selected her gently used Equinox LT, we were turned over to Jeremiah Alvarado who was also excellent to work with. Even after we hit a speed bump with the financing that could not be corrected till the following Monday (we went in late Friday) he set us up with a dealer "demo" so we could try out the car for the weekend and as soon as the financing was sorted out they had ,y wife take the vehicle in to be detailed, temp plates installed and so on. They even bought my wife and son lunch in the Bistro they have in the facility so they weren't sitting in some crowded, smelly waiting room like I have experienced in the past. I would definitely recommend this used car dealership to anyone I know and when it is time to replace my car (within 2 years) I will absolutely be going back there.

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