Infiniti of Grand Rapids
Customer Reviews of Infiniti of Grand Rapids
3 out of 4 brakes aint bad?
byon 10/27/2018
I work down the street from Infiniti GR and I am embarrassed that I bought a car there. It was the worst and most irritating sales experience of my life by far. In less than a month, if you expect to pay 3 thousand bucks extra for repairs like a bad brake installation which no other mechanic would find, be treated like absolute garbage (caring more about soliciting fake 5 star reviews than just earning one), and take off work 4 times, then sure management there is great. Unless you have an attorney on staff and mechanic inspect the paperwork and each bolt on the car, I wouldn't trust any papers, computers, or words from them about safety inspections. The Pfeiffer experience is long gone. Ask yourself... do you want to buy a car where they literally wouldn't even pay for a bolt from the sweet brake job they did because you can't prove it like it's a murder trial. I Pray you have a better time or are just as slick.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Exceeded Expectations
byon 03/01/2018
My Family came in last week to test drive a vehicle. From the moment we walked in we were met with outstanding service. The vehicle we test drove was excellent, but so was the quality of people who we'd encountered while there. The team was very hospitable, prompt when it came to answering any questions, preparing our vehicle, and the prices they stand by are more than reasonable for the quality they offer. I will be doing business here again for years to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
