Dick Scott Motormall

by JamesBaer on 03/21/2016

I recently purchased a 2010 Jeep wrangler Sahara unlimited from this dealership. it had a problem with the rear passenger door at time of purchase, and I was assured that after they lubricated it, that it will work itself out with use. they were wrong.. I went to get my son out of the back seat, and the button stuck and the door wouldn't shut. I had to use a bungee cord to hold the door close. The windshield washer didn't work, but when you used the function on the lever, it sprayed the rear washer into the cargo area and into the interior of the vehicle. I tried to remove the dick Scott tire cover from the spare at the dealer, and the guy that sold me the vehicle (Mitchell) told me to leave it on there. it's a form of advertising for them.. I just bought what I thought was a great $23,500 vehicle and I didn't want to insult them by removing their cover on the lot... a couple days later I removed the cover, only to find out that the fire is slashed and has plugs in it. it's not a spare that I feel comfortable throwing on my vehile. then the rear passenger window stopped working. I am guessing it's because of all of the lubrication they put on the door mechanism that it got onto the electric window motor and did damage. then the coolant was really low and my heat stopped working... this is all with in 3 days of purchase.... so I was afraid that it's burning coolant... I brought all of these issues to their attention and they refused to make any of it right... that read door is a safety issue for my child, they won't fix it.. the guy back in service was very rude to, and I was told to talk to the guy that sold me the vehicle. Mitchell (the guy that sold me the vehicle) told me it will be taken care of, then I was informed that they will only fix the window washer issue. I was told to talk to the manager. I talked to the manager and he told me that I should be grateful that they are even fixing that one problem. at this point I'm very frustrated and I told them that I guess I should contact an attorney because I shouldn't have all of these issues right when I drive a $23,500 vehicle off of the lot, and then have them refuse to fix anything. I was stuck on the side of the road until I bungee corded my door shut and the door sensor was dinging and my interior lights were still on. After I said the word attorney, the managed told me to get in my vehicle and leave immediately. they refused to service the vehicle and threatened to call the police if I didn't leave at once. when I went back to the shop to get my vehicle, they were working on my door handle which I was told they were going to refuse to fix, and the manager told them to drop their tools and to get the vehicle out of there. I told the manager I can't legally drive off with a door swinging open. he said it's not his problem. the mechanic felt bad and popped the handle out so it would at least latch shut, and I said I better leave before your [non-permissible content removed] manager calls the police huh. I thanked him for at least making it so I could drive without my door being open, and now I'm afraid to even try to open the door... worse experience ever, and I plan on telling everyone I know about this.

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by JamesBP on 03/16/2016

Great experience. Sales person not pushy at all. Friendly and very professional

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by allan0941 on 05/26/2015

I dealt with Jeff Lopez andAshley and couldn't be happier. They both went out of there way to accommodate me and worked to get me the most car for the best deal. I bought a Jeep Cherokee and couldn't be happier. They are both so knowledgeable and work so hard to offer the most for the least cost. Its the best auto buying experience I have ever had. Thanx for the tireless work and extra steps to make me a customer who will return to buy more vehicles in the future and bring others to have the same experince I had.

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by indy20 on 12/04/2014

This is an excellent dealership to work with. I have purchased several vehicles from them over the years, and I have always felt that I received a fair deal. One particular salesperson I want to mention is Joe Murphy. His honesty and integrity are a credit to not only him, but the entire dealership. He is the type of employee that keeps people coming back again and again. Buying from a person that you can trust makes all the difference.

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by megd2 on 07/10/2014

I had taken my 15 year old Chrysler van to Dick Scott in Fowlerville for repairs; they were a half an hour away. I contact another dealership much closer to my home previously, Champion in Lansing, talked to their service department about the issues I was having. They were rude, short, and condescending..because I am a woman? Because my van was so old? Because someone was having a bad day? Who knows..there was no way I was going to take my vehicle there after that one call.... I called the service department at Dick Scott and they were so opposite...caring about my situation and wanting to hep find an answer (complex alarm system/ignition issue) and really listened to me, even though they did not know me and I did not buy my vehicle there. They did fix the problem, and after I picked up my vehicle I started looking at new vehicles on the lot, for fun. I ran into another super person, Nelson C who is part of the sales team. Nelson was extremely knowledgeable and took time with me even though I had told him I was not yet ready to buy. He was sincerely enthusiastic about the vehicles and their features and very personable. I told him that when I was ready to buy I would come back out and see him....a week or so later and I did! He paid attention to my needs and what I wanted... not what he wanted me to buy. His extreme knowledge of the models and past models armed me with info to help me make choices. Always professional and courteous and even helping customers of other salespeople..I saw him as a genuinely helpful and caring person. Knowing this and knowing the quality of the service department, which is so important for the next 5 to 10 years, made my decision easy. I must add that all the time I was at the dealership I had other transactions; with the sales manager Don Ha, the finance manager Ed M, and a few other friendly salespeople that just took the time to smile and say hi. Outstanding customer service, knowledgeable and obviously happy people who really love the product. And I really feel that everyone went above and beyond to help me with a good price and financing that fit my budget. Much thanks to everyone at Dick Scott...and if you are reading this review you owe it to yourself to shop for your next car at Dick Scott Motormall....the other dealership lost out on a repair and a sale from that one call. And a review like this that I will repeat to anyone who will listen!!!!

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by bew5 on 06/24/2014

Wow! Nelson, Jason, and Ed made this whole experience completely painless for me. I can't recommend this dealership highly enough. I was fed up with repairing my 2 yr old car and contacted this dealership to assist me in finding a great car to replace it. They went above and beyond finding the right Dodge Dart Aero for me, making sure I was financed, arranging my insurance and plates. All before I set foot in the dealership parking lot! As soon as I picked up my trade in from it's last repair I drove to the dealership to pick up my new car. All I had to do was take it for a test drive, sign paperwork, and go over all the new fangled gadgets with Nelson. Nelson is extremely knowledgeable on how all those electronic gizmos work. All in all this experience was the best one I have ever had with a dealership. Thank you so much! I am having a blast with my turbo charged engine!

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by dodgeowner5 on 06/17/2014

I should have known when I met Tom H that he was a typical, huckster-type salesman. All the stereotypes that come to mind when considering the title car salesman are true of him. Worst of all, he is just not honest, but I still dealt with him - shame on me. If you want the cliche experience, regretting that you even met the salesman, then buy a car from Tom H - but I certainly wouldn't recommend it.

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by brian_lane on 12/19/2013

Nelson C and the staff at Dick S were extremely helpful and friendly. Nelson helped me select and order a new Jeep Wrangler with my exact specifications. I have purchased two Jeeps from this dealership and would recommend to everyone.

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