Customer Reviews of Todd Wenzel Buick GMC Of Davison
Lemons into Lemonade
byon 04/04/2024
I had recently totaled my beloved 2017 GMC Acadia SLT-2 in a roll-over accident. I happened upon Todd Wenzel Buick GMC of Davison Inc while searching for a replacement GMC Acadia. Barian Vaughan was my Sales Associate. My experience with the dealership, Barian, and the Finance Dept was EXCELLENT! Barian gets an A+ in my book for his customer relations skills. He took what I consider an overwhelming experience and turned it into an efficient, personalized, informative, and positive experience. When we arrived at the dealership, Barian was right there welcoming us with a big, friendly smile. Every interaction we had with other staff at the dealership was friendly, fun, and most importantly - to the point! I would highly recommend Todd Wenzel Buick GMC of Davison. With Barian's down-to-earth and compassionate demeanor and the overall dealership, I was able to make lemonade out of lemons and drove away with a beautiful 23 GMC Acadia AT4 that continues to put a smile on my face. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lemons into Lemonade
byon 04/04/2024
I had recently totaled my beloved 2017 GMC Acadia SLT-2 in a roll-over accident. I happened upon Todd Wenzel Buick GMC of Davison Inc while searching for a replacement GMC Acadia. Barian Vaughan was my Sales Associate. My experience with the dealership, Barian, and the Finance Dept was EXCELLENT! Barian gets an A+ in my book for his customer relations skills. He took what I consider an overwhelming experience and turned it into an efficient, personalized, informative, and positive experience. When we arrived at the dealership, Barian was right there welcoming us with a big, friendly smile. Every interaction we had with other staff at the dealership was friendly, fun, and most importantly - to the point! I would highly recommend Todd Wenzel Buick GMC of Davison. With Barian's down-to-earth and compassionate demeanor and the overall dealership, I was able to make lemonade out of lemons and drove away with a beautiful 23 GMC Acadia AT4 that continues to put a smile on my face. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 08/09/2022
Very friendly and fast to respond with Exact vehicle I was asking for
Great work!
byon 08/09/2022
Quality work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Encore
byon 08/08/2022
Very friendly people . Fred was a special salesman at Todd Wenzel Buick in Davison . He helped finalize my purchase of a lease . Will recommend him to others.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very satisfied
byon 08/08/2022
Very clean facility. Corey the Service Advisor was professional and attentive and work completed timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change a tire rotation
byon 08/07/2022
Respectful and considerate staff, clean and safe bays. Comfortable waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 08/06/2022
Great service, friendly and knowledgeable staff, but like everything else, price of oil change has went up, that was the only negative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Impossibility Easy!!
byon 08/05/2022
We walked into this dealership with 0 expectations on finding a vehicle. Amazed to find out otherwise. Thanks to Brad Wrubel we dove our beautiful 2023 Buick Enclave home that day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Courteous and efficient
byon 08/04/2022
East to deal with. Efficient and kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Costly oil change
byon 08/04/2022
Expensive oil change. Too many added fees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Not happy
byon 08/04/2022
Very chaotic/ disorganized
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Tires and more
byon 08/03/2022
They are polite and nice and very helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor communication
byon 08/03/2022
Need to work on their communication better. Call on Feb 28, 2022 to make arrangements. The part was on manufacturing backorder which I understood. Part was order. They will call when the part come in. On April 4, 2022 call to make sure if the part come in yet. Not yet, we will call when it does. Ok. On August 1, 2022. Went in to the dealership and check. They have the part for a long time and nobody has call. Lucky for me they have one in stock. Told the parts person and the service person that nobody has call.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Was very helpful and the crew Jew how to pinpoint The problem
byon 08/03/2022
Courtesy knowledge
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Be careful about surprise invoicing
byon 08/03/2022
I brought my truck in for a quick oil change, like I’ve been doing for the last several years. The time had come for a fuel filter change too so I expected it to be similar in cost to the last time I had it done - $146 (I have the receipt). This time the bill was over $287. The fuel filter went up in price about 20% and they charged me for 45 minutes of labor in addition to the oil change. I was there less than 30 minutes. For some reason it took a diesel mechanic to change it this time, when no labor was charged last time, so I got charged $65 to change the filter. So the guy who changed my oil and checked all major systems couldn’t change the fuel filter while he was under the hood already? Dumb, dumb, dumb.I spoke with both the quick lube manager and the service manager — the answer was “tough”. I won’t be going back. It would seem that nickel and dining customers is more important. I’m voting with my dollars and going somewhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Expeditious
byon 08/02/2022
They had enough staff to complete the job in a fast amount of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my truck !!!
byon 08/02/2022
Chad at Todd Wenzel in Davison did a great job in helping me get my new truck!! He went over everything I needed in a truck -my must haves and went over all the extra options available as well I was also trading in my other truck so while text driving they got me an appraisal He found me the exact truck with all the options I wanted -got paperwork taken care of -traded in my other truck and got me on my way! Love my new truck! Thank You Chad and staff at Todd Wenzel’s
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Unsatisfied
byon 07/31/2022
I came in for a simple oil change, rotation & balance and had to wait over an hour and a half!’ Absolutely unacceptable considering they weren’t very busy, and I saw several employees just walking around with nothing to do. This dealership has gone down-hill since becomming Wenzel, so from now on, I will be taking my business elsewhere, where the company believes my time is wotrth something!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Awesome service with a smile!
byon 07/30/2022
Fast courteous and on task
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good work, very friendly but took forever!!!
byon 07/30/2022
Went for my first oil change and tire rotation but due to being a diesel couldn’t get me on a lift. Waited 2.5 hours and then had to leave without getting a rotation done… maybe next time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Trading Up
byon 07/29/2022
Thank you T. J. and Brad for a wonderful experience. We are really enjoying our new car. You both made the experience so easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Find the perfect new Buick or GMC crossover, SUV, or truck, or shop our extensive inventory of pre-owned vehicles. For your convenience, our website is built to save you time in the dealership when you pre-qualify for financing, schedule service, shop online inventory, or when you simply want to learn more about the Todd Wenzel Platinum Rewards Program. Let Todd Wenzel Buick GMC of Davison help you find the perfect Buick, GMC, or pre-owned car to fit your needs, budget, and lifestyle. Contact us online, call us at 810-510-0127, or stop into the Todd Wenzel Buick GMC of Davison dealership today!
1 Comments