Thelen Mazda

by rbeltejar on 10/26/2015

I am very pleased working especially with Justin McLaughlin. Hopefully he will also be authorized to sell new Subarus the next time I purchase one. He is very professional and entertaining. I highly recommend him to other buyers.

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by SAVEMTS on 09/03/2015

Tl;dr - Their detailer ruins all of their used car's paint, even if they're virtually brand-new. Emailed the GM to give feedback and was immediately blown off. Sales people were initially great, aftercare was non-existant. First of all, Justin was one of the best salespeople I've ever worked with - from both a customer and sales perspective. He struck the perfect combination of listening and leading the interaction to make my wife and I feel comfortable yet more confident in our decision. I was equally impressed at the lengths he and Josh were willing to go to to close the deal, given that we had intentionally not brought our title for trade-in, had no intention of buying, and hadn't even yet applied for a loan. I have serious respect for his ability to close a sale. During the interaction while negotiating the value of our trade in, Justin made mention of, what sounded to me like, a third party whom they use for detailing or "restoring" used cars prior to putting them on the lot. Whoever this person or group is, they need to stop giving them their business. The cars they sell would be worth more if the "detailer" had never touched them. I spend a decent amount of my free time detailing cars, and know enough to tell you that the techniques they are using are incredibly lazy and, in cases such as with our car, can cause severe damage to the car's paint. The damage to our car's paint was likely caused by someone using an incredibly aggressive wool pad on a rotary buffer, which was in no way necessary. These are usually reserved for use in body shops to remove wetsanding marks in between multiple coats of new paint. I was able - after about 9 hours of work - to remove the holograms caused by their "detailer," but there is no way to rebuild the significant amount of clear coat they unnecessarily removed. This was also evident on ALL the other used cars I glanced at on their lot - a 2014 Audi S5, two 2013 Mazda3 sedans, a 2013 Camaro. All cars that, like ours, were probably in fairly clean condition before being "restored" and made much worse. After finishing fixing the mess they had created, I emailed the GM, CC'ing the salesman and sales manager that had assisted us, trying to let them know that they should find someone else to do their detailing work for them and showing them pictures of the damaged paint. I wasn't asking for compensation and wasn't angry. The response I got was "Thank you for your business and feedback Zack." I used URL shorteners for the links I sent to the pictures so that I could track whether they were clicked through or not, and only one of them was clicked once between the three people who received the email. I would not recommend shopping here unless you want to buy a car that's paint will fail years before it should.

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