Graff Chevrolet Bay City
Customer Reviews of Graff Chevrolet Bay City
Very helpful
byon 03/26/2023
Very helpful. Made it easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very helpful
byon 03/26/2023
Very helpful. Made it easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Truck
byon 09/25/2022
Customer service is great .Steve is awesome in sales and pays attention to detail.Jesse in parts is very helpful with putting extra touch on purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 03/03/2022
Great service and the appointment was on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Graff Service Department
byon 08/06/2021
Lois, Karen and Delle were outstanding to work with!! They were very patient with me and explained everything that was happening with my car. At no time did I feel confused. Thank you ladies!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 06/07/2021
Friendly knowledgeable technicians did a great job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change
byon 07/08/2019
Appointment on time!!! Polite and friendly staff. Clean lobby with complimentary beverages and snacks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bad people in the service dept.
byon 06/28/2015
The service department screwed up from start to finish with my vehicle. I had it towed to the lot where they promptly LOST it and left the keys in the car even after I had called (phone records) to make sure that they knew the car was there for service and why. I left my car in their care never knowing that it was not being worked on and not even secure. Three days later, when I had been assured that the car would be done, is when I found out what happened. They were proud of themselves that they had found my vehicle. I was told that the towing company was at fault, then I was told that it must have been my fault for not calling. They were condescending and unwilling to figure out when my car would even be fixed since it's "the weekend" and "we have appointments for a reason". Their solution was to give me a "free loaner" and that was the best they could do. Of course I still need to pay for the gas. Bottom line is - I do not recommend the service department and even though I still have free oil changes I won't be back for that. I've lost all trust with this portion of the company. Sales department however, are completely fantastic.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
cruze diesel
byon 04/06/2015
Everyone was very professional and friendly during the oil change and tire rotation for the diesel cruze. Diesel exhaust flued was even topped off. Customer lounge was awesome.,Everyone was very professional and friendly during the oil change and tire rotation for the diesel cruze. Diesel exhaust flued was even topped off. Customer lounge was awesome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks for the memories
byon 04/02/2015
Erik Whiteherse did a very nice job for us setting up the lease of our new Impala and getting the extras done for us in a timely manor . Thank you James A Weber
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Graff Bay City
byon 03/26/2015
We had an excellent experience with Mike Rivett and Steve Humphrey. Mike as always was very accommodating and Steve went above and beyond to meet our needs in making our car buying experience smooth. Steve, thanks again for taking such good care of us. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Chevy truck
byon 03/11/2015
I had an appointment for diagnostics for my truck for Friday, but after experiencing problems while on my way in for an oil change on mon. they agreed to take a look. It took a day, but repairs were made and I am very happy. ( Adam W. was service man)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and Friendly Service!
byon 03/06/2015
I came in for an oil change and to check on my wife's car, which was there for a window repair. Everyone was very friendly and helpful. I even got to see Lisa walk through the service area! She is my famous billboard lady! Keep up the good work and I will always return!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and Tire Rotation
byon 03/05/2015
I was very impressed by the client waiting area and the free drinks and snacks! Other than the seat being moved way back and the slow tire rotation, it was a great experience. Look forward to my next service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 03/03/2015
Our salesman, Tom Rezler, did an excellent job working with us to get us the in the price range that we wanted. He was very hospitable and asked if we would like anything to drink and made us feel comfortable and welcome. He even showed us different styles of the vehicle and took the time to answer our questions. Tom drove to our house to get our paperwork signed because my wife was unable to get to the dealership to sign the paperwork. Tom went above and beyond what I would expect from a salesman and that is the reason why we will continue to do business with Graff Chevrolet in Bay City.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service a few time zones away!
byon 02/25/2015
I was out of town and Shane did an awesome job keeping me updated on my car. I didn't worry about it while I was on vacation, and that was great. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Graff took excellent care of my van
byon 02/25/2015
Ryan my service adviser did an excellent job of communicating with me on the problems with my van and was very prompt in in returning my phone calls. Bruno your shuttle driver was very friendly, professional and courteous. I felt very safe riding with him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
survey
byon 02/20/2015
Everyone was very friendly. The job they did on my car was wonderfull. They cleaned my car inside and out did't expect that nice surprise. Everone was great even the people on the phones. It was a joy working with them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change and Rotation
byon 02/09/2015
My 18 year daughter took the car for oil change and rotation and the employees treated her with respect and took care of her in a timely manner even though the guys were slammed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
shop
byon 02/07/2015
The customer service is excellent...I had an oil change and tire rotation. Excellent mechanics and service personal. However, I made an appointments several days ahead of time and I was at the dealership 2.5 hours. I received an oil change and they called me in the lounge. I thought they had the tire rotation done too, but no... it was not and the invoice did not say anything about a tire rotation. Well, I told three separate individuals in the service department I was getting an oil change and rotation....I don't understand this, I made an appointment and told Shane I was there for both services...however, your very friendly and Drew was excellent on his analysis of my cars needs... Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Our new Malibu's
byon 02/04/2015
Very helpful in getting our leased vehicles. They worked with us in getting the best deal affordable for us. We appreciate their help greatly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 Silverado
byon 01/30/2015
Our sales Rep was very nice, courteous, and knowledgeable of the vehicle we purchased. also the finance person and the manager were very helpful. very happy with our new purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments