Balise Kia
Customer Reviews of Balise Kia
Dealership does not honor promises when purchasing a car BEWARE
byon 03/28/2023
In a short summary, I purchased my car in august 2020 during a mait special (oil changes) they had for 3 years 60k miles. Went fine for first few times, had to remind them but they still eventually understood and did not charge me, however I went for my last free oil change and I even mentioned BEFORE the oil change this was my last free one, they said nothing. Then when done, give me a $90 bill for changing my oil and they had zero record to show me anything different, service manager doesn’t care to even look up the ppwk and will tell you to pound sand, he told me “I better figure it out” service managers have zero concern about promises. Do not purchase a car there or make sure you keep every document with promises and get anything in writing and save. No accountability or care that they could have told me that prior to the oil change.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
