BMW of West Springfield
Customer Reviews of BMW of West Springfield
A dishonest dealership.
byon 09/01/2016
Don't ever buy a car from this dealership. Lied about everything from the beginning and I have the emails and voice-mails to prove it. Promised BMW, run-flat, original snow tires to get me to buy prior to month end. After 45 days of going back and forth on the tires that I was promised, they sent me the cheapest, non-run-flat, 18" snow tires with generic wheels from tire-rack! Trust me when I say these guys are dishonest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Excellent
byon 07/21/2014
This car dealer is been so excellent to us. The entire dealership is so professional. We bought our BMW with as low as 0.9% APR and at good Price. They did give us a good price for the trade in we did for Acura RDX. Steve the sales person is been so excellent and even the financial person who helped us with the finance is been so informative and helpful. I had a 6 months baby and without taking too long time due to the baby and we getting frustrated they did finish all the work very soon. 1 year we are driving the BMW and its an excellent car. The guys drove the car to our home and we got the car the very next day. I get very scared with car dealers but this dealership gave me the best experience. I dont have any complaints about them. I would recommend everyone to Gengras.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dealer would not redeem the price
byon 04/01/2014
I called based on the quote. the sales rep is very responsive, however the manager refused to redeem the price. I believe the dealership just posted the vehicle to attract more people to their dealership, and use this as a free ad. be ware!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
