Tracy Chevrolet
Customer Reviews of Tracy Chevrolet
Easy to do business with.
byon 02/11/2023
Went in to look at inventory, did not have what I wanted. I was told a vehicle was in transit, given a description and it was exactly as described when i went to check it out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
John Cuneo
byon 03/09/2024
Overall the service staff did a good job. Everyone was polite and professional. There were no issues.,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service advisor- Elizabeth DeChane
byon 02/21/2024
Fast and friendly, thoroughly explained what was done. Followed up the next day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy to do business with.
byon 02/11/2023
Went in to look at inventory, did not have what I wanted. I was told a vehicle was in transit, given a description and it was exactly as described when i went to check it out.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
This is the place to go
byon 12/28/2022
Been writing review every time I go to Tracey Chevrolet. I go in there with my buddy Sunny. Tracey is very good at taking careof my 2 vehicles. 2016 LaCrosse and 2017 GMC Terrain. Highly recommended.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leasing made EASY!
byon 08/24/2022
This is now my 4th lease with Gil Machado. I will continue to come back to this dealership and work with him as he is transparent, professional, but also levels with you as a person and doesn't make you feel like a customer - more like a part of the Tracey family. Forest and Jake were wonderful as well during the process. I always feel that I can come back with any questions I have as they make you feel they have an open door policy with every customer. I highly recommend Tracey, but especially Gil Machado to every person looking to purchase/lease a vehicle. Thank you for making all my car dreams come true (as always!)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs Wilson
byon 04/03/2022
Terrific Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Poor Service and Communication, Not Recommended
byon 11/01/2019
My experience prior to buying the car was fine, despite having a very difficult time getting in touch with my salesperson. You would think that purchasing and driving off the lot would be the easiest aspect of this transaction, but this has caused the most trouble and stress. Please note that I live in Boston and, though family live in the area, the trip to and from Tracy takes at least 2 hours. After test-driving the car and signing the intent-to-purchase docs (both delayed because the car "hadn't yet been certified"), I scheduled an appointment to meet with the finance office and finalize the purchase 3 days later (again, delayed because the certification process was not complete). Upon arrival, I was told that the car was not available yet-- they were waiting on a part that was delayed due to the UAW strike. I was not told when the car would be ready, but the implied timeline didn't seem long. After a 30-45min delayed financing meeting, I drove back home without the car. It has been TWO WEEKS since I purchased the car and I still do not have it. Each time I've called (no one from Tracy has tried to contact me since the purchase-- I have initiated all communication) I was told that they're "working on it" or "the service guys don't know yet" and, finally, that it "might be a few days, it might be a few weeks-- I don't know." I sent an email to the General Manager, Paul Barton, one week ago and have not received a response. I sent second email yesterday following up and I have not received a response. I spoke to Paul Barton today on the phone and this was the first time he has heard of this situation. I encourage customers to stay away from Tracy Chevrolet for the following reasons: 1) their customer service is unprofessional and negligent, 2) they do not disclose important information and aren’t transparent, 3) the General Manger does not read his emails and is not informed about the sales and issues in his own dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great dealership
byon 10/20/2018
Always get the job done on time and on budget.friendly staff, treat you like a friend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service work
byon 05/28/2018
Did an excellent job taking their time to diagnose my problem and fixed it correctly. Also did a great job getting my WiFi hooked up in my Truck!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Miserable Customer Service
byon 05/08/2018
The costumer service department acts as if you are a problem not a customer. Cannot stand this place. Jim is the absolute worst! Avoid at all costs!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Rude and unprofessional customer service
byon 02/20/2018
February 2018 I went to buy a new car. I would think like any car buyer I was checking what each dealership had to offer. I currently drive a Chevrolet so my first stop was Tracy Chevy Cadillac in Plymouth, MA. Dave Young was my salesman. Dave showed us a couple of vehicles. Test drove one vehicle and went inside to see some numbers. Dave brought our paperwork over to Paul Barton the "Manager" of the business. Sitting at Dave's desk with my girlfriend we began to hear the manager Paul demean us with discriminatory remarks. When I confronted Paul about the remarks Paul's reply was, "I wasn't talking to you I was talking to Dave about you. Dave immediately began trying to "soften" or mitigate the damage Paul inflicted. As I explained to Dave, at Dave's desk, it was not necessary to explain Paul's comments Paul interrupted our conversation. I asked Paul to be professional, keep his excuses to himself and allow us to speak with our salesman Dave. Paul responded, "if we want to buy a car at Tracy we are dealing with Paul". That was more than enough for us to go two lots over to Colonial Ford and purchase their 2018 C-Max Hybrid. While I write this review so other consumers can read about Tracy's services I would also say thank you. If Tracy's customer service did not drive me out the door we probably would not have made it to Colonial Ford.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Nice Job
byon 05/06/2017
car came in for repairs - was done in a reasonable time frame and they supplied a loaner vehicle while repairs were being done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best car-buying experience ever!
byon 09/26/2016
We worked with Gil (salesman) and Bill (manager); both offered superior service and support to my wife and I. They shared their in-depth product knowledge and were truthful with us right from the beginning. The entire experience was pleasant and fun for our family of four. Their prices were highly competitive (lower than any other dealer we dealt with) and their trade-in offer came in higher than KBB trade-in values and higher than the five other dealerships we visited. When we went to sign the loans, they weren't pushy at all and they took the time to answer all of our questions. I would highly recommend that you go and see them for your next vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service expeience at Tracy Motors
byon 06/13/2016
I arrived early for an oil change, tire rotation and 6 month check of my new auto. I was greeted warmly and professionally, told what would be done during the service appointment, and then directed to Tracy's clean, comfortable waiting area. Because I brought my 5-yr-old grandson, we each indulged in a complementary hot beverage (hot chocolate and gourmet coffee). Later, we were shown a cabinet with age appropriate toys and books for his entertainment. The car was ready 20 minutes before promised, and it continues to run beautifully. The service also came with a coupon for a free carwash from an adjacent vendor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New purchase
byon 10/16/2015
From my initial contact with Jeff through to signing papers with Bill Melahouris, my experience was nothing but excellent. Mike Gollub handled my negotiation, including trade, with professionalism, got the truck I wanted from another dealer, and made sure the delivery date experience went smoothly. I feel that purchasing from a smaller family run dealership like Tracey can be more rewarding than trying to deal with a bigger dealerships as you're not just another sale; they treat you like they've known you for years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
pay a lot and always another repair that is unrelated
byon 07/02/2012
This place is scary....... Stay away. Write your senator for a right to repair law giving all car [non-permissible content removed] the right to these so called "diagnostic codes"
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments