Clay Subaru
Customer Reviews of Clay Subaru
Great experience
byon 05/03/2024
I had met Amanda last year while exploring different vehicles from different dealerships, but she was the best person I dealt with. She explained everything perfectly, including different options. I came back to Subaru because of my experience with Amanda. Everyone else I met with, including the finance manager, were great. I’ve already referred friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 05/03/2024
I had met Amanda last year while exploring different vehicles from different dealerships, but she was the best person I dealt with. She explained everything perfectly, including different options. I came back to Subaru because of my experience with Amanda. Everyone else I met with, including the finance manager, were great. I’ve already referred friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent experience with Clay Subaru
byon 05/02/2024
I purchased my first car here and the experience is very good: no pressure, very friendly and responsible.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Replace molding
byon 02/20/2024
I just bought a 2024 Outback and I really like the car so far. I noticed about a week ago that the plastic molding around the rear passenger side had pooped out. I called Clay Subaru and got a call back from my original salesperson Jackie in less then 24 hrs. She set a same day appointment with the service department. When I arrived I was told it would be about an hour to look at and possibly fix the issue. An hour later they had my car ready and replaced the broken molding with a new molding! Very good customer service and fixed the problem easily. Hopefully it doesn’t happen again. This was my first experience with the service department and I’m very satisfied with the service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Exceptional
byon 10/11/2023
I am 64 and have purchased many cars in my day. I am a 5time Subaru owner. The experience at Clay was phenomenal. The sales person ( Amanda Sailniar) was honest, extremely knowledgeable and direct. How very refreshing!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer with minor glitches
byon 06/13/2023
I would have prefered to make my service appointment with a real person. The AI booking process is flawed and difficult to accomplish what I intended. It didn't understand me at all. Secondly, it would have been nice if they brought my car back to me. Instead, I was given my keys and told the car is out in the lot somewhere. I had to search for it. :-(
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Buying Experience
byon 05/04/2023
I worked with Tony Chahwan to buy my car and it was a great experience. I highly recommend him and Clay Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent dealership.
byon 04/07/2023
I felt the dealership listened to what I wanted and what I was looking to spend and found the perfect car for me even though Subaru was not on my list of cars I was looking for. I was impressed with the vehicle and how professional Mike Brooks was through the process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Over due regular check up
byon 02/01/2023
A young woman came right up to me as I drove in. She said her name was Annie and asked me why I was there. She wrote down what I needed done and prepared my loner contract. She told me when she thought the car would be ready and would call when it would be done. The loner helped me get work done that afternoon and Annie called earlier than expected. She explained what had been done and what I should plan for the next visit. She seemed to me to be quite experienced for such a young woman. She impressed me as being very customer oriented. I just moved into the area and I have found where I will have my car serviced.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
clay subaru service
byon 09/12/2022
efficient and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
STI
byon 04/13/2022
Great communication and customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Total upsell
byon 04/05/2021
I have been going to this dealership since it was Norwood Subaru. I have bought many, many cars from them and currently own 3 subarus, all purchased there. So I would expect to be treated as a preferred customer. I went in for a simple service and they were upselling me from the time I walked in. The kicker was when they called me on my cell to say the car needed many other things (totaling like $1000) including a rear wiper blade to the tune of $35...and this was necessary for the car to pass inspection! Really?? I rejected everything except what I went in for. It’s my own fault for bringing a car off warranty to the dealership for anything I guess. But I always liked them...Lesson learned. We won’t be back unless there’s a recall. My son has an honest mechanic we will bring our cars to. Do they try to upsell the MEN like this?? Finally, the bill was so confusing I couldn’t see what I had really paid for anything.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 02/20/2021
Rosa . make you feel welcome she really friendly and provided A great service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Clay Subaru deliveres - again!
byon 02/01/2021
Contactless Service delivered with exemplary and predictable efficiency
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
5 year old Subaru runs well
byon 01/25/2021
I’ve had the dealer do the recommended service since it was new and the car continues to run well
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Had two recall issues and had annual inspection.
byon 04/18/2020
Every thing was done promptly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stop Trying to make customers pay for rentals. Have more loaners available.
byon 06/20/2019
I originally had an 11am appointment but called to say that I needed various things done to give a heads up and for whatever reason they changed my 11am appointment to 1pm. This was on a Saturday so the service department closed at 3. They told me at the end of the appointment that they were going to need to keep my car until Monday and that they had no bbn loaner car but that enterprise was across the highway and I could rent a car. I was not happy about this and let Edmund's know this. I had to have $1300 worth f work done so I asked him to bring back my car and call me when a loaner was available. He quickly offered to comp me 2 days with Enterprise which was what should have been done in the first place. This is a car dealership and you have no loaners??? Unacceptable in my opinion. I just feel bad for the poor fool that doesn't push the envelope and has to pay for that. Thankfully things turned out the way they did. Edmund's was probably just doing the dealership told him to and at no time was he unprofessional. He was really good. But not cool Clay. Not the way to treat your customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Clay Service
byon 03/06/2019
Clay addressed my issues in a professional manner. They did the work as promised in the time they promised. Very courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Service
byon 02/07/2019
I've been there many times before. This is my second Subaru. Everyone is very friendly and competent. They even let me bring in my dog. They also took 20 percent off my service bill because I had a coupon from another competitor.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy with my experience
byon 11/11/2018
I went to Clay looking to trade in by Legacy for an Outback. Wens was knowledgeable and efficient, and he never pressured me to buy anything. Wens was available whenever I had questions and was able to make it a comfortable experience. He happily went out of his way to make sure I got everything I was looking for. The entire sales staff was more than helpful and I'm happy with me new car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Low pressure approach to sales
byon 09/29/2018
Clay Subaru in Norwood has a low pressure approach to sales. The price was very clear. It matched what was on their website. There was no attempt to bait and switch or deceive, and no game-playing where they make you wait while they "go talk to their manager" about pricing or whatnot. Unusual in the car sales industry, and a pleasant surprise. Had actually intended to buy a Honda but ended up buying the Subaru from Clay due to their informative, low pressure, approach.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent!
byon 08/29/2018
My husband and I decided to trade in our 2010 Subaru Forester and purchase a 2016 Outback. Our experience with Subaru in the past has created an intense loyalty to the brand and I honestly don't see myself ever driving another brand. Our first Subaru was a 2004 Outback that I credit to saving my children when my husband was rear-ended with the kids in the backseat. I knew what I was looking for when I went in to Clay. Valentino was our sales representative and he was so knowledgeable! He had answers to all of my questions, he was prompt when returning my calls and keeping me in the loop after the sale and he really pushed things along to make sure I got my car when I needed it. He was fantastic and delivered an amazing experience for both me and my husband. (This is the second Subaru we have purchased from Clay! Highly recommend them!)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Clay Subaru on "The Automile", Route 1, Norwood Buy Easy, Drive Happy from Boston or Newton
Clay Subaru in Norwood is proud to be an automotive leader in our community. Since opening our doors, Clay Subaru has served neighboring communities in the greater Boston area such as Newton, Easton and Stonehill College among many others. Get directions to our Subaru dealership from Boston here. Find our why so many drivers from the Hyde Park section of Boston make the driver to Clay Subaru. Our dealership prides itself on our solid commitment to our customers offering a wide selection of cars and trucks.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Clay Subaru will professionally fit you into the automobile of your choice.