Customer Reviews of Northampton Volkswagen
Deeply Disturbing Dishonesty at NoHo VW
byon 05/29/2021
I had a deeply disturbing experience with this dealership. I suggest others avoid them, but if you do go, be very cautious. Good faith disagreements about price are to be expected during negotiations. Sometimes a deal just can't be made. But NoHo VW was boldly and repeatedly dishonest with me. Most upsetting was how easily they lied. The dealership made a cash price commitment to me through TrueCar. After taking a test drive and intending to purchase the car that day, they refused to honor their commitment. Instead they tried to charge nearly $4k more than the certified quote (and well above the Edmunds suggested price). At first they simply denied they made the quote. When I confronted them with a screenshot of the online quote, they agreed to honor it but only if I financed it through them. But the TrueCar offer was a cash offer and that's how I intended to make the purchase. After a long, heated, maddening negotiation, they finally agreed to honor the cash offer. We made the agreement, each party accepting the other's offer. The experience was unnecessarily unpleasant but the deal was finally done. But wait! Northampton VW was still not prepared to honor a commitment -- even 30 seconds after they made it. They instructed me to hold on because someone else was interested in the same car. Then poof! The car disappeared. It had been sold, they said, while we were talking. "First come, first served," they said. But I *was* first. I was furious. Still I wanted the car. I reminded them they had another car almost identical to the one I thought I just bought. They didn't care. There were no more automatics on the lot, they said. (This was visibly untrue. It remains untrue 24 hours later.) I then said I would take one of the two manual transmissions cars on the lot. Nope. They simply cut off communication entirely. The most intimidating consumer to these salespeople is a well-educated one. I knew the car very well. I knew it's fair market value and what it had been selling for. They tried every imaginable trick to fool me into paying a highly inflated price. They used high pressure techniques; they tried to gas light me; they were smug and dismissive; they used the old bait and switch; and they lied and lied and lied. It's a horrible feeling to have someone look you in the eye and lie to you repeatedly. It's deeply upsetting. And I know we all say "what do you expect from car salesmen?" I'd like to suggest as consumers we don't continue to expect or accept such craven dishonesty. It's not difficult for a dealership to offer fair prices and still make substantial profit. But as far as I can tell, Northampton VW has no interest in being fair -- or honest or respectful to their customers. I strongly recommend you find another dealership. Buying a new car ought to be a little bit fun. It's no fun knowing your salesman is lying to your face in an attempt to squeeze every penny he possibly can from you. I hope you chose not to support this cheap thievery.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great place
byon 02/21/2018
Very nice place! Would definitely recommend! I saw Jamie and she was great and a nice person with a great personality!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Very Deceiving
byon 12/01/2017
I purchased a Pre-owned Certified VW E.O.S. on Oct. 15, 2017 from sales manager Gregg . When I tried out the car for a test drive on the lot the very first thing that I noticed was the car was not cleaned for viewing, dirty inside and I said to Gregg, are you gonna detail this car and he said oh ya, we don't do anything until it's sold and we have a 5 Star detailing dept. Also the outside of the car had paint chips on the hood and some on the side and I asked for them to fix them and they said they would. Came back to pick up the car 5 days later and they had it in their showroom pick-up garage all set for me and nothing had been done to the car, not a thing!!!!! No chips had been taken care of and the inside was not even detailed at all, still dirty!!!!!!!! When I asked Greg to take car of the Chips in the first place he said to me, "Oh, you want a New Car" ! I said no, I just want the flaws fixed. I'm from out of town, 1 hour away and I drove unnecessarily to pick up my nice shiny red car that was suppose to have been ready! Now when I was upset another salesman said to me again, "Oh, you want a New Car", I couldn't believe this dealership would even use this line to a paying customer and I said to him, No, I said to him, I want a car that looks like it should for paying 23,092.43 !!!!!!!!! Now comes the "good part"..... I also asked that the windshield be replaced because it had to Scratch Marks on both the drivers side and also the passenger side, the one on the drivers side was a 1/2 inch wide and went right across the windshield and went right into my vision and the passengers side was worse, had an inch scratch all across the windshield! I talked to a higher up manager of the Service Dept. and asked if they would replace the windshield because it's affecting my vision to see especially when the sun hits the windshield it's very, very hard to see!!!! He told me No even when I explained how it affected my vision, he told me that they didn't have to replace the windshield because it passed inspection, Really! This is the worst dealership I have ever dealt with , I'm 63 yrs. old and believe me I have dealt with a lot of dealerships since I have been 21. This dealership just wants to take your money and do nothing !!!!!!! Drive by this dealership and keep going, you'll save yourself a lot of headaches!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Good people to do business with
byon 08/08/2017
You measure the quality of a person and organization not by when things go smoothly but when things don't. We had a moment where we felt things felt might come off the rails during our purchase of a new Tiguan. However, our salesperson, Jason LeClair, was an advocate on our behalf and, to their credit, Northampton VW demonstrated that they were more interested in a relationship than a transaction. Everyone we encountered here was professional, courteous and focused on doing the right thing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant experience
byon 07/27/2017
We had the VW we wanted in mind and decided to go to Northampton Volkswagen. We met Omar and after a description to him of what we wanted, lo and behold there it was! In no time Omar got the car ready, and gave us the key so we could take it for a test drive. We were very impressed with the car, and within two hours the transaction was done and the car was ours! All involved were professional, attentive, and covered every aspect of buying a car making sure we were clear in understanding all necessary steps. Thanks for everything!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disorganized and Disrespectful
byon 06/27/2017
Drove 45 minutes to test drive a car that I had scheduled to see but both times the car was unavailable. When I was understandably frustrated because of this lack of communication Greg Bansfield was disrespectful and chastised me for attitude. While the original sales person I spoke with was helpful and tried to find a comparable alternative when I asked for the manager's best price he could give me he didn't wish to answer. Dealership needs to get their act together.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Top Notch
byon 12/25/2016
Excellent service! Came in earlier today to buy a Jeep Renegade. Our salesperson Bryan was very polite and professional. He had mentioned he only started working there about 3 weeks ago, but I would have thought he was a senior salesperson. Very down to earth staff and very pleasant to deal with. Everyone was polite and made buying a car a very nice experience. Bryan gave us a very good price on the car. His manager Greg not only gave us a good price on our trade in, but we were able to negotiate for an even better price for the Renegade. They did not harass us or push us into buying extra warranties or anything we didn't want. Bryan sorted everything out with our insurance over the phone as well. Being from New York, it was a pleasant surprise to see that the price we were given by Greg and Bryan was the same price on the contract before signing papers. The whole process was smooth and quick. No tricks and no games. Overall an amazing experience. If you are tired of dealing with rude and unprofessional car salesmen, come to Northampton Volkswagen. Nothing but good things to say about all of the staff at Northhampton Volkswagen. This is how buying a car should be like and these guys do customer service right. Ask for Bryan when you walk in, you will be glad you did. Thank you again to Bryan, Greg and the rest of the staff for taking care of us!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Car shopping as it should be!
byon 12/21/2016
I took advantage of a Customer Loyalty event (I've had service done at Northampton VW) and was bowled over by the friendly staff; the excellent offer made for my trusty '06 Jetta; the attractive terms offered for the exactly new Jetta I had been ogling online; and the pressure-free buying experience led by Keith, my sales guy, and Shawn, internet wizard who focused my choices before I arrived. And did I mention that I adore my 2017 Jetta SE?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GTI
byon 12/20/2016
Purchased a GTI from Northampton VW recently, the car was listed as an Autobahn model online, and priced accordingly. Upon arriving after an hour drive, we discovered that the car was falsely advertised online, and was actually the 'S' base model. Felt like somewhat of a bait and switch. Afterwards, the salesman we were working with pulled up the wrong customers information, and handed me a paper with said customers personal information, along with a quote for a totally different car. He went back to the sales manager and got a quote for the correct car, and changed the info to the correct info. It was not a comfortable environment to purchase a car. However! The financing man was great! Really liked his sweater.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
From Prius to Jetta
byon 08/28/2015
We had all intents of buying a Prius and instead went with a new Jetta and couldn't be happier. Our salesman Jason was very professional and knowledgeable, and got us an excellent price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Very Good Experience
byon 08/06/2015
It being my first time buying a car from a dealership Northampton Volkswagen took very good care of me and the staff was extremely welcoming and knowledgeable. I would absolutely recommend Northampton Volkswagen to family and friends or anyone shopping around for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Helped me get another great car!
byon 07/30/2015
This is the second vehicle that I purchased with Northampton VW and third vehicle with the same business. Each time they have helped me out tremendously. Jason has always treated me very well and go to him each time. From service to sales, you will always be treated with respect and with fairness. At the end of the day, they want you to be happy and in the right vehicle. I highly recommend purchasing your next vehicle here! Thanks again, see you in a few years for my next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TDI Sportwagen
byon 04/10/2015
More often than not some people simply dislike the activity of haggling and buying a new car. There's plenty of tools online that help you determine whether you're getting good value or not but then there's the hidden incentives which some dealers simply don't pass on. My philosophy is simple; it just needs to be equitable with both parties feeling like they got something out of the deal. I got a great deal, period. Ron followed up from an inquiry more than a half year ago and the owner (Carla) simply made me an offer that was too good to refuse. The car is beautiful and the experience was pleasant. I actually faired better than going to a much large VW dealership in Boston (of whome I've bought two cars from before). A warm thank you to Ron, Carla and her great team! Howard R.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Yea BIll!
byon 02/21/2015
Real confidence and peace of mind in the brand service, and the no pressure "tour guided" I experienced here with Bill Aitchison. Awesome stuff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New Car Sales
byon 02/17/2015
I had great experience buying a car from William Aitchison. This is the second VW purchase I have had with "Bill". He is professional and reliable. He listened to my needs and made sure he met them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Love my new Golf
byon 02/16/2015
My salesman Jason was excellent and I am very pleased with my purchase of a 2015 Golf, which I have already driven cross country. Nothing but good things to say about Northampton VW!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
awesome suv
byon 02/14/2015
Bill A. did an awesome job in getting me the car I was looking for without any headaches. He made the process very easy, along with Joe the sales manager. They made a great team and the two of them did right by me, also I would like to say the Mike in finance did a fabulous job, getting us through the process quickly and efficiently. Thank you for the three excellent employees. I would buy another car from Bill A anytime as the process is not a painful drawn out process that it can sometimes be in the car industry. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bill A was fantastic to deal with
byon 02/14/2015
Highly recommend Bill A, he was knowledgeable, friendly, a joy to deal with. He made the experience so easy and enjoyable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Drove car home within Hours
byon 02/13/2015
Came in today was met by Jason. Was shopping for used Golf or Jetta. Had a specific payment I told him I needed to be. We got a newer car than we thought that is Certified with a warranty.. Was surprised that car was cleaned and registered, I drove home within Hours.. Thank You!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No pressure
byon 02/13/2015
Our Salesman Bill was excellent! He just sold me my 1st brand new car, and my 1st Volkswagen. He was extremely knowledgeable about all the VW Models on the lot, with all of the different features and options, which was fantastic for me because I wasn't sure which type of car/SUV I liked. Another reason Bill did such a great job is I didn't feel pressured into buying "right now" like I've felt in the past. I was very comfortable, he also worked tirelessly with the finance department, (staying later than he had to) so that my husband and I would be able to get the best interest rate possible. Anyone who is in the market for a car is getting sent to Bill by me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love my new Jetta
byon 04/29/2013
So happy with my sales experience. It was easy and pleasant. Can was really great and I love my new 2013 Jetta
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
For the exceptional car-buying experience you deserve, come in for a visit at Northampton Volkswagen and allow our team to show you around. We'll help pair you with the right new VW if you're shopping for your next car, or we'll streamline your vehicle's service if you just need maintenance on the car you own now. Our Family-Owned, Customer-Driven dealership is here to give you the first-class customer service you've been looking for. As a member of the TommyCar Auto Group, we can call on the experience of a wide range of sales, service and finance experts when you're looking to buy a new or used Volkswagen, need routine maintenance, or require parts and accessories, turn to Northampton VW.
Our dealership was named Advocate Best of the Valley Reader's Poll New Car Dealer 2015 & 2016, proving that despite our long history of success, we're always looking for ways to improve. Discover a next-level shopping experience by visiting Northampton Volkswagen today. You're Gonna Love It Here!
1 Comments