Smith Motor Sales of Haverhill

by MBenthusiast on 03/07/2013

Over the years, we have purchased 4 Mercedes-Benz autos (new and used)through Charlie at Smith Motors. The purchase process has aleays been painless, and service, with Charlie's pick-up and delivery, has been very convenient and efficient. Charlie has become a friend and is always an advocate for the customer. We have found Smith Motors to be very fair over the years and have referred a number of our friends and family members to Smith. Most of them have purchased cars. It is nice to do business with a locally owned, smallish dealership that is customer oriented.

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by richod on 03/05/2013

Hi Charlie I just wanted to send you a quick note about how great it is to deal with you! Over the years, we have really gotten to know you and appreciate your style, your honesty, and your diligence. You are a pleasure to deal with and you make the buying experience simple and much more enjoyable. Nice combination for us...a wonderful product, a great dealership, and a great guy! Thanks again Charlie

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by nhdoc1 on 12/31/2012

I went to Smith Motor Sales to find a replacement for a Mercedes that was coming off lease. I wanted a new C300 with three specific options. Rebecca C. found *almost* the perfect car, except it was equipped with a rear spoiler, a $300 option I didn't want but given the fact they said they could get the car fast and it had everything else I wanted in the colors I wanted I agreed to accept it for a proposed lease deal they stipulated in an email. The spoiler would only cost a few extra dollars a month, so I justified getting it because it wasn't a big deal and might look nice on that car. Rebecca said she would try and locate one without the spoiler and if she could the lease terms would be adjusted down accordingly. When she verified the car had been secured into their inventory and was inbound to the dealership I asked again if the car had the spoiler and was told it did. It was only after I took it home that I noticed it didn't actually have the spoiler on it.When I brought this to their attention their claim was this was the price for the car without the spoiler that I had agreed to, which is a boldfaced LIE. They pointed out that I had signed a purchase order which listed options (handwritten in scribble) and there was no spoiler listed on that paper. I was never given a copy of that paper until after the deal was done, but did indeed sign it. They never said anything about the fact that they were switching the cars with one without the spoiler and never offered to adjust the price again. Someone there just made the decision to switch cars and cheat me out of a few bucks because I had said it wasn't an option I wanted but I certainly didn't want to pay for it and not get it!Basically, because I trusted them that they would get the same car they had offered in emails and didn't read the order paper closely enough they were able to screw me out of a few dollars. I initially gave them the benefit of the doubt thinking this was maybe unintentional. But when I brought it to Loren G., their business manager's attention and showed him the email offer from Rebecca, he sent me a copy of the purchase order with the scribble writing on it and said this is what you signed and agreed to so I knew then it was done simply to make a few extra bucks and they hoped I wouldn't notice. Another issue with the delivery was the complete lack of consideration of my time when the car was delivered. We set up an appointment to pick up the car and I showed up on time. The car wasn't even on the lot at that time so they had me sign the papers before I ever saw it - I suspect this was because they knew if I had a chance to see the car before I signed I would have noticed the spoiler wasn't on it. It was an entire hour later that I saw the car and was so disgusted about having to sit around wasting time I just took the keys and left, and that's why we didn't look closely at it until I got home. I would warn anyone contemplating the purchase or lease of any car about the deceptive practices of Smith Motor sales and say GO ELSEWHERE. I regret the decision to ever set foot into their showroom. I buy and lease cars very often and never have experienced the kind of deception and inconsiderate service offered by their staff...there are far better choices of Mercedes dealers.Try anyone but Smith Motor Sales!

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