Hyundai Village

by maeghant on 05/17/2017

This was my 3rd lease with Hyundai Village of Danvers in Danvers, MA. I have been a customer since 2011 when I made my first lease purchase with them for a 2012 Hyundai Elantra on August 20, 2011. I was contacted on March 20, 2017 by Village to see if I would like to come in to meet with Ed Grady again to see about end of lease options. Since Ed had helped me with my 2014 Hyundai Elantra I felt comfortable with the process and was ready for something new. I knew I would be over on mileage which was my only concern. Ed assured me that I would be taken care of for my mileage and that same evening on March 23rd I signed for a new 2017 Hyundai Elantra with mileage of 20,000 per year instead of 12,000 per year. Ed did out the math for the new car and estimated that I would owe $1,000 on the prior lease and would receive a check for this. I had three remaining car payments on the 2014 Hyundai but clearly since I was signing for a new car this wasn’t even a question in my mind that I would need to worry about that. The car wasn’t ready on until March 28, 2017 so I was still driving my 2014 Elantra to work. I ended up having additional mileage than what was written down on March 23, 2017 when I signed my contract, so therefore would be over the $1,000 estimate. That was now the least of my concerns when on April 20, 2017 my bank account that I had set up automatic payments for my 2014 Hyundai Elantra deducted $320 for my now almost a month returned 2014 Hyundai Elantra. I was upset but knew that something must’ve been done in error and that Ed would take care of it for me as my new payment of $330 would be deducted just three days later. I called Hyundai on April 22, 2017 to find out that Ed was out for the day so I instead spoke with Luigi DeMarco and explained the situation to him. He assured me that I would be taken care of and that they would cut me a check for the payments on my old 2014 Hyundai. I again was a bit perturbed as I wouldn’t have signed for a new lease thinking that I would still be making payments on my old 2014 car but felt reassured speaking to Luigi. Then on April 27, 2017, a week later, I was left a voicemail by Emilio LoCilento asking to return his call as he had spoken with Luigi DeMarco. Now when I’m expecting to receive a check that Luigi told me that I would be receiving, I’m instead I’m receiving a phone call from Emilio. Emilio was extremely rude and was not at all understanding of why I should be compensated for the three remaining payments on my 2014 Hyundai that I had traded in for a new 2017 Hyundai at Hyundai Village’s recommendation. Emilio completely contradicted what Luigi told me and stated that Luigi has no relevance has hes not the manager and that he (Luigi) is. Emilio finally called me back and was clueless to my lease situation and was wondering why I was given a check of $1000 which I explained to him was for my mileage only as part of my lease deal (which come to find out was less than what HMFUSA would charge me). I had three-wayed my significant other in as he was there with me the evening of March 23rd and I wanted someone to hear the way I was being talked to and treated that was there with me that night. Emilio was ranting that he was not “Trump” and couldn’t just sign a check without a reason and was speaking to me in such an ill manner and made a bad situation for a customer one hundred times worse. The way your General Sales Manager spoke to me, a loyal customer since 2011, was unacceptable and I hope that no future customer is ever treated this way. I’ve spent countless hours and phone calls going back and forth with Village as well as Hyundai Finance in what should have been a smooth transaction and instead was a complete fiasco. Now, fast forward almost two months later, I received a letter in the mail from Hyundai Motor Finance listing out all these charges for my 2014 Hyundai Elantra including: $602.36 for due and unpaid lease payments, $1,113.40 for excess mileage charge, $470 for excess wear and use, $136.61 for official fees and taxes. Not only was the mileage charge $113.40 over what I was given as part of my new lease deal, I never was informed that I would be charged for excess wear and tear. Hyundai Village of Danvers never did a walkthrough of the vehicle with me and never explained anything like this to me. When I turned in my 2011 lease for my 2014 Elantra I was never charged for wear and tear as typically the car dealership will take that on as they are keeping their customer for yet another lease. I left Ed Grady a voicemail on May 9, 2017 letting him know of what was going on and gave him 6 days to return my call but clearly since I am not a happy customer I am not of priority to him. I had to deal with issues for a lease I signed on March 23rd for two months afterwards which is reprehensible. I am a loyal customer and feel like I have been taken advantage of. I will be going elsewhere when this lease expires.

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by JM12345678910 on 08/14/2016

I am searching to buy a used car and found one on their website in which I was interested. Called them to get additional details and verify they have not yet sold it. I live about an hour from the dealership and started driving immediately after phone call. When I arrived there the head salesman (Allen) said the car had already been sold a while ago and without blinking offered to sell me something else I was not interested in. Disrespectful of people's time and disgusting bait-and-switch behavior.

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by usfarbuo1 on 09/20/2010

I have now bought three new cars there, a 2006 Azera, a 2010 Accent for my financee, and traded my 2006 Azera for a new 2011 Azera. I love doing business there. I took a 2011 Sonata out for two hours by myself as well as a 2010 Genesis and , again, by myself. There is no pressure at this dealership to purchase a car. I dealt with Barry and Alan and we went back and forth for 10 or i5 minutes when I decide on the Azera and we struck a deal. Went back the next day and was in and out within an hour and on my way. No pressure to purchase and "extras". If you decide to purchase a Hyundai make sure you visit this dealership-you won't be disappointed.

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by jpastagal on 10/23/2008

I would just like to urge some caution to anyone who may be in the market for a Hyundai. My experience at Hyundai Village was an extremely poor one to say the least. I do have to say that the salesperson I dealt with was a very nice person but he seemed to lack the knowledge that was required to make this a painless process. The General Sales Manager and Business Manager both seemed to make things worse. They were both unprofessional and neither of them should be in a management position. The Business Manager was over the top pushy. I can understand the need to offer extras items to a customer (G.A.P Coverage, Remote Starter, Simonizing, etc.) but if the customer chooses to decline such extras they should not need to do so repeatedly. He would just not give up. He must have added a good half an hour to the process just trying to manipulate and basically force these extra items. At this point based on my overall experience I was no longer feeling that this was the place for me. The General Manager was upset that he was losing a customer and didn't handle himself correctly. He may have been able to salvage me as a customer but he was very rude and he acted in a way that only helped make me feel certain in my decision to spend my money elsewhere.

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by l21matt on 10/23/2008

I should have learned my lesson when I purchased a Hyundai through this dealer in 2004. The 2 main staff members that you will have direct contact with, carried over from when it was called Tom O'Brien Danvers. These people are Ted Daniszewski, the Business Manager and Larry Weinberg, the General Sales Manager. These 2 people make new car buying a complete nightmare. They are ruthless, unprofessional and their business ethics are down right deplorable. Let me tell you a story. I tend to run long, so please bear with me. On first arrival, Hyundai Village of Danvers is like any of your typical aggressive local car dealers. I browsed at the cars I was interested in, and then a sales person comes out to greet me. He is helpful in ways, but I knew this was just the beginning of the game (this is, if you are a serious buyer and you want the car for the best possible price within 1 week). I go through the motions and say I'm still shopping around, so I don't want to get too involved with price. This dealer, like most dealers try pushing you to buy right then and there. I get some rough quotes and finally say I need time to think about it. In the mean time, I get more quotes from other dealers. It goes back and forth for a little while till its down to 2 dealers. It sometimes felt like I was in the middle of a boxing match. I get what I think is a really good quote from the dealer that's a little too far away, so I contact Hyundai Village and they say they will beat it. (On the same exact car, minus Bluetooth on the car in Danvers) I go there and they don't beat it, but they match it. They try to make me feel bad by telling me how much of a loss they are taking. I felt it was a good price, so I went ahead with the paperwork. This brings me to Ted Daniszewski, the Business Manager. Like before, in 2004, He was the same old Ted, trying to get me to buy the extended warranty, rust protection, G.A.P, and a boat load of other extras. I decline on everything but he does not stop. Almost 30 minutes later, countless repeated questions worded differently and a "just for you" special offer on a remote starter he finally gives up and finishes the paper work for me to sign. He's somewhat hard to understand, and he did not stop talking. In ways, it made it funny. But it was completely nonsense. If I don't want the stuff, I don't want it. We finally finish and I said my thank you's and good nights then drove my trade in home. At that time, his constant pressure to get me to buy things I did not want was the worst part of this experience. In the mean time, when I am just getting home the other dealer calls me up and says that they can beat Village's price by over $750. I tell the other dealer that I have already signed the paperwork and he tells me if no money or trade has changed hands, it's not a binding contract and I can cancel it. I called Hyundai Village and explained this to my sales man who then quickly put me on hold and transferred me to Larry Weinberg, the General Sales Manager. This is when everything went south. I explained to Larry how I could save over $750 at the other dealer and asked if he would be able to match that. He said no, and then went on in an argumentative tone that the other dealer's offer was just smoke blowing up my derriere and lies just to get me to go back there. Larry said there was nothing he could or would do since I signed all the paper work. I said I was told that I could back out of the deal since no money was exchanged. (I was as polite as I could be, I was not demanding or mean when I said this) Larry Weinberg became upset when I wanted to back out of the deal and said "good luck with service" and the he hung up on me. Things get worse. I drive to Hyundai Village, to make sure they are going to rip up the contract and return the title to my trade to me. Larry tells me I have to come back in the morning, because they are locked up. I said "If I do that, you will register the car

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by montigny on 04/01/2008

Here are the reasons of why nobody should do business with Hyundai village: I went to them to buy a new 2008 Santa Fe, before I come out of the car a female sales person by the name of Margaret come out rushing towards me…I did not have time to say hi…that she was ready to put me in a car…I told her what I wanted, and still insisted for me to try her So called a best deal, a 2007 with almost 200 miles that seats 7 passengers, although I told her I only have a wife and a baby she still kept trying to convince me that’s best for me. I really had to say no more then once before she gave up. We finally, made it to the car I wanted to test drive,…when I asked her to get me the price for it…she told me” I am going to get you the best deal from the manager, but don’t you screw me…” I said” what do you mean?” she said” if I get you the deal…then you buy it today!”. I wanted to go along with her plan. so I said ok..get me the deal. she came back with a price and a payment plan, and gave me a big smill.I looked at it and of course I had already looked up the price on Edmond’s…her price was $3300 over Invoice ..I said” is this you deal” she looked confused and said: yeah!..I sent her back to see the manager who came out and try to run his drill on me ..I made them my last offer and had to leave. I was contacted not even 30 min later buy another sales person who tried to patch things up…I increased my offer by $100..which they accept. I asked for Mud guards as option. The manager told me that it will be whatever the MSRP price, so I pulled an Edmond’s DOC and pointed to the price $95, he said If that’s what it is then ok. After I signed the papers and payed cash for the car, I found out that the price for the mud guards will be the MSRP plus labor of $95=$190. I reminded the manager of our deal,..he screamed and yelled names and accuse me of a cheap customer who is trying to get everything for free, he also made some derogatory comments about my ethnic background. I had to go see the GM to take off the Labor…the next day I came to pick up the car at the time they said it will be ready. I was wrong, and the whole staff was all attitude and didn’t even speak to me. My fill was given to a different salesman who happens to be from the same background as myself. My ethnic salesman promised to bring it to my work place. when they showed up…the inspection sticker was not done, they told me to go get it done at a specific gas station away from my area for free, or to do it elsewhere but I have to pay for it then send them the bill. If I could I would pay a thousand over my deal and buy from a different dealer.

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by giaberto on 01/07/2008

They treat you nice, well informed sales people. They have very good service :) If you are looking for a car ,this will be the right place to do business :)

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