Danvers Ford
Customer Reviews of Danvers Ford
new maverick
byon 10/05/2023
Michael Tisei was my salesperson and he was great. Right up front he told me there would be a long delay in production of my vehicle and would periodically give me status reports. It was a pleasure dealing with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new maverick
byon 10/05/2023
Michael Tisei was my salesperson and he was great. Right up front he told me there would be a long delay in production of my vehicle and would periodically give me status reports. It was a pleasure dealing with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
safety first
byon 03/06/2023
Was alerted to a safety issue with rear suspension. I was given an estimate of the repair. Scheduled and Fixed. And even better the final cost was below the estimate. Larry and Scott are helping me get to 300,000 miles with my 2014 Ford Explorer. When you take care of your vehicle it lasts
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Maintenance
byon 01/24/2022
Friendly & complete, but not on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer-focused servicing.
byon 10/26/2020
Danvers Ford Service department is excellent. Friendly, efficient and customer-focused.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 10/18/2020
Top service and a pleasure to do business with
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Montego
byon 10/15/2020
Have always had great service from Danvers Ford Scott and all who work with him are very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sales
byon 08/04/2020
We wanted to buy our leased car but Mr McCarthy would not work with us. My license has expired & the registry extended it to September 30 because of the pandemic. My daughter was willing to also buy the car with me. We bought a new 2020 Honda instead.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
2016, Ford F-150
byon 11/27/2019
Leased and then purchased a 2016 Ford F-150 from Danvers Ford in Massachusetts. I have leased multiple vehicles from Danvers Ford. Sales and service are "top shelf". always a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A pleasure to deal with
byon 12/04/2015
"Quote" and "price" really not applicable because work was performed under warranty. Still, it was a pleasure to deal with everyone in service and rental depts. -- especially since we did not buy this particular car at this dealership. (Tho had bought others at Danvers Ford before.) I expect we'll return to Danvers for our next car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Universal ball joints.
byon 11/17/2015
My truck had a lot of vibration at any speed. Ford found the issue on same day and they fixed. Since then, my truck runs smooth. Thanks ford
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
byon 07/01/2015
Went in for service. And everyone was professional, knowledgeable, and very respectful. I had a very positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great staff
byon 06/16/2015
I had "the works" done on my 2014 Focus. The staff was very friendly and knowledgeable. The service took a little longer than I expected, but there was no delay when I arrived to pay and pick up my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 06/12/2015
Very happy with the repair. They took the noise away and serviced the vehicle as well, Good Job. One problem was that at the end of the day I had to call to see if it was finished other than that I was happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 06/12/2015
Service Department as great. Very satisfied. Found it difficult to schedule an appointment by phone via the automated phone system "leave your name and number and someone will return your call"..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
always great service
byon 05/17/2015
work is always done and no problems when visiting danvers ford where the fushion was purchased new all mechanical work has been done at danvers ford since new
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and easy going experience!
byon 03/26/2015
For a first time experience with this dealer, I could not have been happier. I have purchased cars from other dealers and had good experiences, but this was by far the best. Everyone is laid back and easy going through the entire experience. You might have heard of no pressure sales, but this redefines even that. I felt like I was sitting with my family swapping stories and having a great time. Then came the actual deal. The put a price in front of me that was lower than I went in wanting to spend. I could not wait to sign. I felt like I was getting the deal of a lifetime, let alone the people and the personalities that made this such a great time. I have never been so relaxed or laughed so much while buying a car. Get there and find this out for yourself. Go in expecting to have a good time and walk out having the best time you ever had spending money!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
cost of service...
byon 03/24/2015
I think $52.16 was very high to install in minutes a couple of screws to attach a heat shield. That being said, I am overall happy with the service dept...
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
