Customer Reviews of Sarat Ford Lincoln
Mrs. Susan Lussier
byon 01/24/2024
It’s always such a pleasure doing business with Sarat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sarat ford review
byon 04/25/2024
Very pleasant,answered every question I asked and the biggest plus no pressure put on me to buy salesman was very easy to deal with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Executive Director
byon 02/15/2024
Fantastic! Chick in and out. They even delivered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs. Susan Lussier
byon 01/24/2024
It’s always such a pleasure doing business with Sarat.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Routine Service Visit
byon 11/20/2023
Service was performed as expected, on time and was kept informed throughout the process. Everyone was very pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A funny thing happened on the way to the dealership
byon 11/19/2023
We have just bought a 2023 aviator hybrid from Sarat and had a salesman John Day who had to scramble successfully as we went from one vehicle to another. We both love it. I was going to purchase a cx90 had put a down payment when my wife said call John and see what he has. Long story short we bought a second hybrid aviator. Could not have asked for a better salesman and dealership plus the cars are wonderful Lincoln has done an excellent job with their luxury models
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/18/2023
Jacob did an outstanding job keeping me informed on my vehicles progress.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service letdown
byon 10/03/2023
Overall, Sarat has been my go to for purchasing and service. I cannot recall a bad experience. However, my most recent visit was for and oil change and a couple of small sensor diagnostic issues. Long story short, my truck was there for three days for just an oil change. I was told there were no technicians available over this three day period to take a look at the sensor issue. Also, I was very detailed when I made the appointment about the felt skid pan being torn and needing to be replaced, and after three days and no phone calls about it, when I picked the truck up I was told they “could” order a skid pan and replace it at another appointment. Not sure why they didn’t call on day one or two or even the morning of day three to explain this. Also not sure why they didn’t just do it, when I told them this was an issue I wanted repaired. I will continue to use and recommend Sarat Ford, I’m just disappointed in this most recent visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy to Work with Sales Department!
byon 09/17/2023
Really happy with my new F150! Jeff Duffy was a great salesman to work with and showed a lot of concern as he worked with me to ensure I got the right truck I needed for my trailering needs. Highly recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Lincoln Ford dealership
byon 08/25/2023
I recently purchased a Lincoln MKS at this dealership in it was a fantastic experience. The salesman (Gary) was probably the best salesman I've ever dealt with. The dealership staff was all super friendly. I bought the car out of state and they let me take a dealer plate to drive the car home! Then they paid the postage for the plate to be sent back. How many dealers would do that?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Repairs
byon 07/21/2023
Services cost me over $1K. Asked to diagnose squeak in wheels. Still there 😖. They said I needed new wipers. They are less than a yr old. That means they never even checked. What else goes unchecked??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
owner
byon 07/19/2023
John Day was very easy to work with. No pressure. Their prep of the vehicle was beyond our expectations...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of Sarat Ford
byon 07/13/2023
i had a mini-crisis with my Honda. Sarat Ford was amazing in getting me into serivce, diagnosiing the problem and offering options. i ended up buying a new car. Even though it has only been a few days, i am loving my new Ford Escape Hybrid. Jeff and his staff are amazing. i recommend them to anyone who needs good wheels.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service
byon 06/19/2023
What a transformation. Over the last 2 years I have seen a transformation take place in the Service Dept. I use to to feel in trepidation and intimidation walking into the service dept. I would feel like I was putting them out because they had to do their job. Not anymore at least not the last 3 times I have been there this year. My experience was the opposite. Marley was the best. Pleasant, helpful and courteous. Thank you! Still a few there but I just don’t go to their desk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X3 sales review
byon 06/05/2023
Seamless
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sarat Ford Lincoln
byon 03/30/2023
The service and sales department employees are very professional and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Engine Warranty
byon 03/27/2023
Engine failure at 78,000. Appealed to Ford via Sarat Ford where van was purchased, Service Manager and Sales Rep. obtained coverage from Ford for replacement engine.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change, rotate tires, etc
byon 03/03/2023
"Painless" and quick. Jacob on top of his game as usual
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Front end noise
byon 02/10/2023
Do not appreciate the disconnect with the technician you would not go for a ride with me so I could tell him the noise that I was hearing they just told me that’s I needed new tires was not happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Tech lost my lug nut key
byon 01/31/2023
I never got my lug nut key back … a tech lost it! :(
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
manager
byon 01/23/2023
very easy and quick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
In and out within one day!
byon 12/23/2022
This is our busy time of the year as we serve the Homeless in the Greater Springfield area. We could not be without our van for long. Sarat was able to bring it in and have it back to us the next day so we didn't miss a beat with our mobile feeding vehicle. The heater was fixed and we were back in business not missing any time to serve the homeless men, women, and children. Form all of us at Springfield Rescue Mission---Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success. Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team.
1 Comments