Criswell Chevrolet of Thurmont

by LL on 03/22/2024

I recently started shopping for a Silverado high country diesel. Criswell had one so my wife and I drove up to look at it. We were not expecting the visit to go the way that it did. We took a 5 minute test drive and the salesman said that, "unfortunately the vehicle is not available for sale." We didn't have a problem with that. So, we let them look to see if they had another one available, then gave our name and phone number. We were ready to leave because they didn't have another 1500 diesel high country or any other 1500 diesel. I wasn't trying to waste time on stuff I didn't want. Then we were told to wait 10 minutes, and found that the vehicle was for sale. So, we talked numbers; which changed a lot from their own website (not third party). I told them that I would be trading my 2022 mega cab. My wife and I had to leave to get to our kid's game. I told them that I would try to make it back down that night by 8:00pm and we could finish up with an appraisal on my trade. Well, I wasn't able to make it back down by 8:00. I stayed in touch with them, and let them know that we would be back the next day. They said that it was fine. A few minutes later I get a call back saying that it wasn't going to work and the vehicle wouldn't be there. I would never have guessed that they would offer a $73,000 truck up for a 5 hour purchase window, then close it because we couldn't make it back that night. We live over an hour away, I'm not going to miss my kid's first game, and I clearly wanted it. I would have placed a deposit on it but it was never asked for or offered; I didn't think I needed to. Actually, it probably shouldn't have been offered up at all, because whoever it's going to, the manager was willing to sell it out from under them. The manager handled this terribly and has no business being in a management position. I didn't have a problem when they said that it wasn't "unavailable" the first time. But now, here I am writing a review because they wasted my time. I don't typically writes reviews and will just let stuff go, but I feel strongly enough to let people know that there are better places to do business than with Criswell Chevrolet in Thurmont, MD

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by IanFlynn on 01/22/2024

My Dad & I both got exactly what we wanted, Chris Bruce helped us tremendously along the way & was extremely helpful during the entire process!

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by KDammit on 05/12/2023

It’s always a great trip when we go see Brandon and the guys to have our vehicles serviced. Honest, dependable, and warm and welcoming service. Won’t ever go anywhere else.

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by Nicholas H on 03/21/2023

Justin was very helpful and knowledgeable through the purchasing process. While I did know exactly what I wanted, Justin ensured that the price was negotiated to my pre planned budget and did not leave out any hidden costs or fee's. I would not hesitate in recommending him to anyone seeking a vehicle purchase.

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by KMS2283 on 11/16/2022

Very knowledgeable staff. Friendly and personable. Highly recommended

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by Laurie 1301 on 08/08/2022

Outstanding!

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by Nkimmel on 12/08/2018

I had a great experience at Criswell with Dustin and Andy. Both were very helpful through the whole process, especially as a first time buyer, and were able to answer all my questions and concerns. I am very happy with my purchase and will definitely recommend this dealership to any of my friends and family.

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by Maryland_SS on 09/20/2017

I took my new SS to Criswell in Thurmont, Maryland where I bought it in early April. Great service! I dealt with Anna...she was quick to contact me with updates while I was at the dealership and was very responsive to my emails afterwards. Thanks!

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by MrsBrewster on 03/21/2017

I had the smoothest and most amazing experience at Criswell of Thurmont! The salesman (Mike Boyce) was extremely knowledgeable of the car I was test driving. He made me feel very welcomed, like I was one of the family. In fact, every staff member I came in contact with was extremely welcoming and pleasant. I will recommend Criswell of Thurmont to everyone! I was not rushed during the process but I also was not left waiting around for hours. No more wasting a whole day buying a car! A++

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by JulieBolt on 06/20/2015

Drove an hour to look at a car and was about to write a check and leave with one when "Rob" came out and started lecturing and trying to intimidate me saying, "if you want Kelly Blue Book Value for your car you need to pay it for our car". They had a 14,000 sale in hand and i was just going to sell my old car on Craig's List or I may have just taken the $500 they were offering. If you like "playing hard ball" and exchanging snotty comments this is the place for you.

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