DARCARS Volvo Cars

by John on 06/03/2021

Buyers beware that this dealership appears to live up to the 'used car salesman' stereotype!! While I had found a perfect used XC60 to buy all cash, I was trying to get all the proper paperwork and answers to my questions since I live out of the country and could not see/drive the car prior to purchase. However, I sent a relative to meet the salesperson and drive the car and while they were dragging in sending me the certification form and answer my questions on how to purchase, they sold the car to someone else. While I understand business is business, I had expressed my intent to buy but apparently it was easier to sell to another person without even giving me the courtesy or heads up they had someone else interested. Really poor business practice!!

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by DarCarVolvoFan on 12/18/2015

Great experience with Marlin (who knew everything and then some about the multitude of vehicles we test drove). Even the purchase process with Alexander Arman was pleasant and painless...just what car buying should be! And the best part, I love my new XC60! Great vehicle! Quiet, smooth running, very controlled driving...everything I wanted!

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by ninamaggio on 11/01/2015

Last month I had the absolute BEST experience working with Dante (Sales Manager) and Alexander (GM) to purchase a used vehicle at Darcars Volvo. The entire sales team was exceptionally patient as I worked through negotiating a deal that worked with my budget. I walked away with a great deal on a sweet Jeep that I've been actively trying to find over the last year and finally found on the lot. I can honestly say this dealership treated me with the utmost respect, kindness and understanding and have taken EXCELLENT care of me since the time I walked through the doors on October 17th. I am sooooooo HAPPY with the entire experience working with the team at Darcars Volvo!!!

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by mariejgon on 10/29/2015

I am the proud owner of a new xc60 2015, a beautiful SUV with all the necessary and extras that one could ask for. When I drive long distances, it is a pleasure and I do not feel the road nor am I tried after a long drive. I would highly recommend the xc60 series or any Volvo you may choose room drive and by the way only buy from Darcars of Rockville, they know their cars, their performance and are kind and courteous staff. I have been with them for over two + years and I will always buy from them. Another very happy Volvo owner Marie g

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by VJKUMA78 on 09/21/2015

I saw the car advertised in the web and sent an inquiry. Within hours I was contacted and with in a few hours I was contacted by the dealership. It was a great experience - everyone at the dealership had a smile, were helpful, very professional, and courteous in in the whole process. The GM - Alexander Arman was understanding to my needs and offered the deal I wanted. The other staff were in tuned to my needs and not was their agenda (to get a sale). Price negotiation experience was the best I have ever gone through. I was in and out in under three hours with a car. I would recommend this dealership to all - my only wish they sold other brands as well.

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by MST76 on 07/09/2015

Well, what can I say? I have been getting cars from this dealership since 2006...so far 7! I can't get enough of the cars (gorgeous, sporty, sleek, elegant, safe - I can go on and on). Latest beauties - XC60 and S60, which are hot! The guys that work there are friendly, courteous, and make sure I leave there happy. I have worked with Danny a few times and love his sense of humor. When shopping there, ask for him! I still recommend Volvos and this dealership.

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by henrik2 on 06/05/2015

We recently bought a Volvo XC60 from DARCARS and had a wonderful experience. From the first contact we had when we emailed them about a car we found on their website, to our visit with them at the dealership and even through a follow-up call after we drove our car home, the entire process was pleasant, easy, and helpful. Alexander the General Manger, Danny at Sales and Mike at Finance are all excellent to deal with and worked with us on getting the car we wanted, securing the best deal and taking care of our trade-in. Our XC60 is in excellent condition and we couldn’t be more pleased. DARCARS will definitely be the first place we go when we buy our next automobile.

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by ecmdc on 05/26/2015

We had an amazing experience at DarCars - especially with Alexander. He helped us every step of the way, and we are so happy with our new car! We highly recommend this dealership and Alexander!

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by revraymac on 05/11/2015

My wife and I had a wonderful experience at DarCars Volvo. There was no hard sell and we were given all the information we needed to make the correct decision for us!

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by harriss3 on 04/21/2015

I had a very positive experience with DARCARS VOLVO of Rockville. My sales woman Biyun was wonderful, and very accommodating. She came in twice on her day off to allow me to test drive when it was convenient for me. I never felt pressured by her or anyone at the dealership to make a decision or to buy a certain car. When the dealership learned I was looking for a XC90 in a certain price range, they purchased few extra of these cars for their lot, giving me more choices. I still shopped around online but in the end, I wanted to give DARCARS my money, and I did. I would go out of my way to buy another car with them.

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by s80driver on 06/12/2014

Over the past nearly 20 yrs, my family and I have bought 8 cars from DARCARS Volvo in Rockville, MD. Without exception, the team there - led by Alexander A - has been friendly, respectful, caring, accommodating and extremely professional. And, I ALWAYS get the best price in town without any pressure or smoke-and-mirror tactics common in other dealerships. In fact, I recently bought a beautiful new S80 and couldn't be happier with the car and my purchasing experience. The price was incredible both on my trade and the new car and they made the purchasing process extremely easy, even pleasant. It's also important to note that the service dept is also first-rate. I am always treated in the same highly processional, friendly and accommodating manner by the service team, as well. I am very pleased to recommend DARCARS Volvo for the positive purchasing experience, the very fair pricing and their people.

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by DRP11 on 06/01/2014

Many years ago I bought a Volvo S60 from this dealership. I was so unhappy with the salesman that I hesitated to return and was strongly considering test driving a new S60 at another Volvo dealer, even though Darcars is extremely convenient to my home and office. I was even researching and contemplating buying a different car altogether. But I decided to give Darcars Volvo one more try and my car buying experience could not have been more different from last time - or any better! Charles G was my salesman this time. He completely impressed me with his professionalism, helpfulness, and encyclopedic knowledge of Volvo past and present. But he was surpassed by the customer service provided by General Manager Alexander A. Thanks to Mr. A, the entire transaction was truly a pleasure. I did not encounter any high pressure (or other) sales tactics. No game-playing. It was a very straightforward transaction and I think both parties were pleased with the deal. I know I am. I can't believe I'm saying this, but it was the most pleasant car-buying experience I can imagine.

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by Peter_12034 on 05/19/2014

I just purchased a new Volvo from them. The service provided is excellent. I really can't say anything insufficient. I would definitely recommend to other friends.

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by Peter_12034 on 05/10/2014

I just purchased a new Volvo from them. The service provided is excellent. I really can't say anything insufficient. I would definitely recommend to other friends.

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by annemarie19 on 04/30/2014

I've bought and leased a few volvos from different dealerships in the area and was always disappointed by the experience. Either the sales force was overly aggressive and even asking if I needed to call or bring my husband by. Funny because I know more about cars than he does and I always negotiate his car deals as well. I finally found the dealership that I'll come back to! Massy and Armon were honest and sincere - I didn't feel like I needed to take a shower after I left the dealership. They negotiated quickly and with a great price. It seems like they understand they sell cars and it isn't to their advantage to get the last dollar out of the sale. Armon went above and beyond making sure I was satisfied! And he's a nice person -

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by Tippi_808 on 03/24/2014

This is my second XC60 T6 Turbo, which offers a lot of torque; just what a girl on the go needs. I went from the first model in 2010 to the latest 2014 and I absolutely love it!! I have returned to Darcars Rockville, because they have always taken good care of me, in addition to the service advisors. I consider the whole team an extension to my family. They took really good care of me; they walked me step by step through the process and actually LISTENED. They weren’t selling me what they wanted to, but what I wanted to get into. Also as a female coming in alone, they weren’t intimating or disrespectful. I would absolutely recommend this dealership and this vehicle for those who are looking to stylish SUV.I never thought I’d be a loyal customer to Volvo, especially since I buy cars frequently. I am absolutely going to buy another Volvo from them in the future.

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by kevmurphy on 07/12/2012

We bought a used Jeep from a Volvo dealer! Yes, but we went to many dealers and they just did not stop to listen to us. These guys were great and the sales manger just sat and let my wife talk till she was tired. He seemed very honest and I loved it. We bought the car from him.

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by dotnetbrett on 11/17/2011

I purchased from them last November. The price on the car was right on but they nixed a grand off of my 06 Mustang in relation to Blue Book. The sales manager was hard to get ahold of with punch list items. They did not turn my plates in on time and still have not made that right with DMV. I have a fine with DMV now. Very shabby treatment. Their phone people are rude and short with people (like me). They bumped me for points even though I had never missed a payment with anyone and had straight ones because I was a little high on my credit card balances as anyone would get in a bad economy. The car is excellent, but I would never take it to them EVEN if service was free!

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by kevin133 on 12/22/2010

I bought a used Certified Volvo from them. love my car and I the sales manger was great. I wanted to buy a new car, but after research I found out that the certified car was much better value. Almost twice the warranty, but less money than a new car!! I had doubt when they told me about the certified program, but now I am very happy that I did not spend the extra money on a new ca

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by casualguy38 on 12/06/2009

this is my 6th car to buy, they ripped me off by $16,730.29 they took my SL500 for $29,450 towards a Audi for $31,000. However, they made me sign a document stating I owed them $14,188.20 after tags,taxes,etc which I was not aware of, but forged it and somehow copied my signature on it. When I didn't even sign it. You must be careful with these people or else I highly recommend not to buy from them. Although the sales people are not that bad the sales managers and directors are EXTREMELY rude and unfair and I highly recommend not to buy from them or you will regret it as it will mess up your credit instantly especially the guy they have for finance who is [violative content deleted].

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by c30girl on 07/11/2009

I went back to the dealership on 30 June 2009 as instructed by the sales rep, Masoumeh Hameda, to have some items installed on my Volvo C30 (a hard cargo cover w/ rear armrest, paint sealant and an iPod interface). I was given a loaner as the items would take more than one day to install. While there, I was told by my sales rep that the finance rep, Oya Sezgin, had some paperwork for me. She told me that there was a clerical error on one of my sales documents, the purchase order, so she made the correction in order to expedite the paperwork. I did not grow concerned since I trusted that they were handling things appropriately. She told me that she would need the carbon copy of the first purchase order that I signed and I would receive the corrected version for my record. Since I had the forms on my person, I went back to my car, retrieved the forms and gave her the carbon copy of the purchase order signed on 24 June 2009. In return, Ms. Sezgin gave me a carbon copy of a corrected purchase order. I looked at the form on my way out of the dealership and realized that the initials and signature on the form were forged to resemble my initials and signature. I immediately went back to Ms. Sezgin and asked her to provide me the original versions of the form. She said they were not readily available and she would have to look for them. I asked her for the first purchase order back; she asked that I give her the forged purchase order back in exchange for the version I actually signed. I realized that I would have to obtain both copied of the purchase order to file a proper complaint and have a full investigation lodged against those involved in the forgery. I went back that afternoon and had to "trick" Ms. Sezgin into giving me the forged copy of the purchase order. When she realized I had both copies, she came to the parking lot as I was trying to leave Darcars Volvo and attempted to physically stop me from leaving the premises. She called me a liar and begged me to give her back the forged carbon copy. I told her that the documents were my property and that I wanted to make copies of everything for future reference. She finally let me leave and I went back to my office in McLean to make copies and scan both versions of the purchase order. The next morning (1 July 2009), I contacted Volvo USA and Darcars Automotive Group's Customer Service representative Rose Bayat. Mrs. Bayat assured me that the issue would be handled and investigated internally. I gave her my contact information and sent her an email with both versions of the purchase order attached. I was asked to meet with the general manager of Darcars Volvo, Mina Gharib, to resolve the issue. Over the next two days, Mina Gharib determined that I should get some kind of conciliatory discount as a gesture of goodwill. I was asked to sign a claims release form in order to receive a discount of approximately $2500 on the final sale price of the Volvo. I refused to sign the release considering that I had owned the car for only a week at that point. I also realized that the language of the release would absolve Darcars Volvo of all past, current and future claims regarding this incident and anything else revolving around the business transaction that occurred on 24 June 2009. Mina, the GM that presented me with the release, understood my hesitation about signing the form and called Rose Bayat to conference into the meeting. I told both Rose and Mina that I wanted a refund for the iPod interface that could not be installed because it was already there. I decided to not sign the release. Within the next few days, I exchanged emails with both Mina and Rose regarding the refund (yet to be completed) and the incompletely installed hard cargo cover. I sent Mina and Charles Beck, my Volvo service rep, an email with a link to the Volvo website showing that my cargo cover was supposed to be installed with an armrest. The last time I heard from her regarding the matter was an email sent l

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