Customer Reviews of Mercedes-Benz of Hagerstown
Great Experience
byon 05/01/2024
Clean, neat and very easy to work wtih.
Great Experience
byon 05/01/2024
Clean, neat and very easy to work wtih.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Prompt and professional Sprinter service!
byon 04/20/2024
Very friendly staff. Able to service my Sprinter quickly. Easy to make an appointment. Highly recommend them! Oh, the MB cookies were a nice and delicious surprise when I paid for my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Dealership!
byon 02/16/2024
Mercedes-Benz of Hagerstown sets the standard for excellent service. They have raised the bar for customer service, making it tough for others to follow. I recently took my car in for a repair under a 3rd party vehicle service contract (a.k.a. an extended warranty) for a broken power seat. What should have been a slam dunk for the repair because it was clearly covered by the VSC, turned into a nightmare dealing with the warranty company. Long story short, Mercedes-Benz of Hagerstown was patient and diligently pursued coverage for the repair. They could have easily told me that I would have to pay first and recover from the other party, but they did not. Instead, they provided me a loaner for over three weeks for a repair that should have taken three days. In the end, all I had to pay was my deductible, which they further discounted with a coupon I had brought in. At a time when many car dealerships have notoriously bad reputations, Mercedes-Benz of Hagerstown is a bright and shining star. There is a reason they have an average of 4.7 out of 5 stars with over 1000 reviews on Google. I highly recommend them for servicing your car. I do a lot of my own automotive work but will always use them for stuff I can't handle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Mercedes Service
byon 11/30/2023
Nick told me the plan, kept the plan, and returned my car as planned. Excellent service!! Has all my business now!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Barry ⭐️⭐️⭐️⭐️⭐️
byon 04/19/2022
Great service, in and out without the standard 4 hour dealer experience. MB Hagerstown does it all. Barry asked and answered all question went through set-up and details of vehicle… And cannot complain about the really good donuts too. Vehicle was waiting and ready when we arrived, props for that. Barry’s the man!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
AMAZING SERVICE!!
byon 12/16/2021
Excellent service! Everybody was so friendly and kind! Thank you so much for the discount and car wash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another great buying experiance
byon 11/27/2021
Rob and the team at Mercedes-Benz of Hagerstown make the car buying process a pleasure. Their no pressure approach is refreshing. Rob will go above and beyond to create a deal that works for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thanks Lisa & Tom for excellent service experience!
byon 08/05/2021
You always make a service visit special, I have never had to come back in for ineffective or incomplete repairs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/02/2020
As usual Alex Folz is highly knowledgeable and excellent to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Engine Mounting Bolt Recall
byon 02/20/2020
Service was easy to set up and I was given a loaner car since this recall took up to four hours to perform. The loaner car was clean and ready for me when I dropped off my vehicle. My car returned to me promptly and I was notified of completion via text message. The courtesy inspection of my vehicle revealed a leaky valve stem on one wheel that was replaced. I am very pleased with the service and the people I encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy so far
byon 02/18/2020
Purchased my car in August 2019. Had my first service yesterday. The people are friendly and they stuck to the time line I was given which is extremely important, especially when you are waiting. Pricey, yes, but everyone knows that before buying! So far I am pleased with the car and the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
recall and seal
byon 02/13/2020
was in for a recall p/s bolts also right dr seal coming off. who ever worked on car had mud on shoes got mud on seat and floormats mechanic nor cleanup never cleaned it up. did not notice till today putting things on rear seat.call to them said free detail job for trouble thx
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
blown tire and rim
byon 01/31/2020
Came in to have a tire remounted onto a new rim. Never got to that point. They showed me thw tire and it was badly damaged thereby requiring me to buy a new one. All work stopped and off I went! bo charge!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good work
byon 01/31/2020
Oil leak in Diesel engine after 100K miles. Seems to be fixed as necessary. Excellent customer service. This dealership knows ho to treat customers and should open a branch in Frederick, MD because their professional and expert customer service is uncommon in my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Sales Experience
byon 01/26/2020
I highly recommend Mercedes-Benz or Hagerstown. No pressure just good information and support. Everyone in the dealership is friendly and make you feel comfortable being there. Barry is an outstanding Sales Consultant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GLC300
byon 01/21/2020
Lisa in Service is amazing! She is always very knowledgeable and helpful and my repairs or service are completed and a very timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 01/14/2020
MB of Hagerstown helped us trade in our old GL350 to a GLS The process was smooth and service was top notch.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always a pleasure to deal with professionals!
byon 01/11/2020
Had to bring in my ML350 for some recall warranty work. Hagerstown MB was waiting and had me in and out in minimal time. Alex is my Service Rep for 4 MBs - no nonsense straight shooter - never had a problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding sales experience!
byon 12/24/2019
If you're in the market for a new Mercedes-Benz, dont overlook Mercedes-Benz of Hagerstown. Barry is a sales and leasing expert and made my automobile purchase easy. All employees were polite, courteous and most importantly, respectful of my time. Highly recommend Barry and Mercedes-Benz of Hagerstown!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Mercedes Benz in USA
byon 12/23/2019
It is rare for me to rate or say that a car dealer is the best in the USA. Well in this case the Mercedes Benz located in Hagerstown MD is just that, simply the best in the country. The God-like level of customer service provided is something I have never experienced from a car dealer or probably any service related experience I’ve had in my life. I simply mean what I say that these guys are hands down the best in the country. It all starts from the excellent leadership of the service manager Marty Gillions, who is probably the nicest, most caring guy I’ve ever met in my 4 years dealing with Mercedes Benz dealers. I mean this guys takes challenging issues/problems and makes them look like a walk in the park. Marty is truly an experience professional at the very top of the line. Marty and his team of professional at every level were not only able to solve every issue I’ve presented them with, But went ABOVE and BEYOND every single time. Starting from the nice and friendly/funny Beth Jackson at the service desk to the knowledgeable, talented and experienced service advisor Alex Folz who always gives me the best advice on dealing with my car all the way to to Marty himself who is just simply a BEAST at what he does. Overall I would strongly recommend anyone in the country come give them a try, I’m confident It would be the BEST sales/service experience you would ever have. I’ve dealt with dealers all over the country and The Mercedes Benz at Hagerstown are simply the Best, hands down. I would definitely buy my next car from these guys and again would recommend you do the same.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sprinter 3500 RV
byon 11/27/2019
Excellent timely service with great wait area. Honest inspection of my 52,000 mile RV.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle in for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it.
It's our GOAL to be more transparent dealership and with your feedback, we'll continue to grow while improving our level of service
Thanks to everyone that has provided feedback, thus far - Positive and not so Positive. It’s much very appreciated.
Justin Harbert
General Manager
1 Comments